Membership

Great opportunity to join a well established, events team within a professional membership body and to travel internationally!

The role will be to organise and take responsibility for all organisational and logistical aspects for eight specialist conferences per year. Assist the Conferences Director with special projects for the annual conferences.

• To research, select and negotiate contracts for conference and social function venues.
• To prepare conference budgets, calculate registration fees and to keep spending on track.
• To co-ordinate and compile the conference printed programmes with Committee Chairs, speakers and in-house departments.
• To be responsible for liaison with venues regarding food and beverage and audio visual requirements including guaranteeing numbers.
• To provide on-site staffing and to have overall responsibility for the smooth running of the conference.
• To oversee conference registration and speaker management by the relevant Administrator re: database input, badges, lists of participants, speaker presentation communication.
• To assist with general email and telephone queries.
• Annual conference - assist with general registration queries, amendments and cancellations, social function ticketing, badge outputs and on-site staffing when required.
• In addition to the duties and responsibilities outlined above, the jobholder will be required to perform other duties assigned by the Director from time to time.

Essential:

• Previous experience in an event/conference organisers role.
• Have a helpful, friendly, positive and outgoing attitude
• Must be computer literate and have a good working knowledge of word, excel and outlook.
• Have good communication and written skills
• Be able to work on own initiative and take on new responsibilities and challenges but also be a team player.Have a flexible and positive attitude.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Job Title: Internal Audit and Assurance Manager

Responsible to: Head of Governance and Assurance

Salary: £55,000/annum

Contract: 1 year FTC with the possibility of extension

Plus excellent benefits, including 26 days annual leave (plus bank holidays, Christmas shopping leave & Moving House day), 75% reduction on UK rail travel (for work and leisure), Reduced International rail travel, Flexible working, Subsidised Private Medical Care, Nuffield Health discount, Defined benefit Pension Scheme, Interest-free season ticket loan, Personal Development Days, Vodafone Advantage Scheme.

Hunter Merrifield are thrilled to work exclusively with a membership organisation within the transport sector to recruit an Internal Audit and Assurance Manager. This is a 1 year FTC with the possibility of extension.

Job Purpose Statement
The purpose of the Internal Audit and Assurance Manager role is to provide independent audit and assurance to the membership body and its members that activities are being managed in accordance with the processes and procedures as laid out and agreed by the membership body. To deliver the annual audit plan, escalate issues and concerns to the Head of Governance and Assurance and share best practices across the organisation.

The audits required will be financial and operational in nature, including statements of procedures and Risk and Control frameworks.

Accountability, Problem Solving and Dimensions of the role

The role is split between undertaking Internal Audits and ensuring that robust and effective controls are built into services and systems. Audit reports will cover small to very large and complex systems settling in the order of £8-10B per year. These audits are relied on by FTSE-listed groups for Stock Exchange Returns, including resolving control issues that may impact the ISAE3402 report.

Key Responsibilities:

• Develop the annual audit plan and 3 years audit cycle considering new activity within the Business Plan incl. organisational risks.
• Complete the end-to-end Internal Audit process, including; planning, execution and reporting.
• Discuss issues and areas of improvement with the Head of Governance and Assurance, documenting evidence to support findings.
• Review the design and operating effectiveness of business processes and services to highlight key risks, and areas for improvement and identify value-added recommendations.
• Agree on findings with the relevant Head of Department or Director to secure the agreement of issues & recommendations.
• Contribute significantly to processes and procedures when making recommendations whilst taking lessons learnt into consideration to mitigate risks.
• Review and audit Risk and Control Frameworks for all major services.
• Develop and maintain effective relationships with key stakeholders, including customer contacts, internal departments and third-party suppliers.
• Compile and produce scheduled and ad-hoc reports for internal and external publication ensuring adherence to audit standards.
• Carry out ad-hoc investigations as directed by the Head of Governance and Assurance.

Person Specification

• Chartered Accountancy Qualification or recognised Internal Auditor Qualification
• At least 3 years prior experience of working as an Auditor.
• Diverse audit experience
• Extensive training and experience in both professional practice firms and in industry
• ITIL Foundation and/or PRINCE2 Foundation professional qualifications.
• Excellent knowledge of Microsoft Office suite of applications (e.g. excel, word, Visio, Project etc)
• Well-developed and effective communication and interpersonal skills
• Demonstrable analytical and problem-solving skills

For more information on the role, please apply now or contact Hunter Merrifield.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Reporting to the Deputy Director of Education, the Education Manager is responsible for the development and practical implementation of educational work-streams and projects, including introducing new areas of digital learning, with a focus on high quality content and measurable outcomes.
You will be an experienced educationalist with project management expertise, have a can-do approach and income-generating skills.

The Education Manager will line manage the Digital Learning Officer, the Education Officer, the Accreditation Officer and the Education Administrator.

The successful candidate will join a total team of 46 staff working across a range of different areas, including Education, their College, Conference and Events, Clinical Standards, Research & Publishing, and Clinical Services.

The organisation's ethos is to provide a supportive environment to coach and develop staff to meet their career goals, with a strong focus on well-being and promoting a healthy work-life balance.

Role Profile
* Work closely with the Deputy Director of Education to manage existing and new work-streams
* Develop robust project plans for quality assured learning for specialists, members and other healthcare professionals
* Produce tangible outcomes for the organisation
* Work closely with the Communications team to identify and target the markets for the organisation
* Work closely with the Events team to ensure educational events with high production values are part of a comprehensive programme which meets the market needs
* Contribute to specifications for the online learning platform, the authoring software and the online learning content
* Manage the production of engaging online learning content including multimedia courses, webinars, peer discussions and podcasts
* Analyse learning outcomes, feedback and metrics and present summaries for internal and officer use
* Line manage staff
* Contract management
* Budget management
* Liaise with stakeholders including members, contributors, officers and other professional bodies
* Building equality, diversity and inclusion, patient voice and sustainability outputs and metrics into all work-streams.

Person Specification
Qualifications
* Degree level or equivalent - Essential
* Project management certification - Highly Desirable
* Evidence of own CPD - Essential

Experience
* Project managing large scale educational projects from specification, implementation to final outputs and evaluation - Essential
* Specifying and managing digital learning programmes and events - Essential
* Developing commercial, income-generating education and learning services and products e.g., online courses, webinars and podcasts - Essential
* Budget management - Essential
* Data management - Essential
* Higher Education background - Highly Desirable
* Professional body experience - Highly Desirable
* Team management - Essential
* Stakeholder management - Essential
* UK medical organisation or association background - Highly Desirable

Knowledge
* Understanding of learning and education processes - Essential
* Knowledge of project management techniques and tools - Essential
* Up to date knowledge of digital learning and events - Essential
* Knowledge of standard setting, quality assurance and audit processes - Essential
* Knowledge of systems integration - Highly Desirable
* Understanding of UK education regulations - Highly Desirable

Skills and abilities
* Ability to set up project plans and produce monitoring reports - Essential
* Ability to manage contracts, including intellectual property rights, with partners and sub-contractors - Essential
* Ability to prioritise competing work-streams and demands - Essential
* Excellent communication skills, including high standard of written English - Essential
* Ability to use Microsoft Office, including Teams and Dynamics 365 - Essential

Values and behaviours
* Demonstrable interest in the health sector, and the work of the organisation - Essential
* Empathetic, and a high level of emotional intelligence - Essential
* Collaborative team member who enjoys working with and supporting others - Essential

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Membership Executive

Salary: £26,000

Permanent

Office-based, Westminster

Hinter Merrifield are recruiting a Membership Executive for a private membership executive.

About the Membership Organisation
The Membership Executive role is at a unique not-for-profit, private members organisation. Since 1910 this membership organisation has embraced a multi-cultural membership; bringing people together from around the world to meet, socialise and foster an interest in the Commonwealth.

The role: Membership Executive
As an integral part of the membership team, the Membership Executive role provides essential support to
the Head of Rooms & Membership and Senior Membership Executive. As part of the Rooms & Membership
team, you'll assist with the monthly running of renewals, and be a focal point for liaison with all members,
prospective members and the branch network.

Day-to-day duties include; meeting and greeting members, dealing with queries, resolving any complaints,
and making sure we meet our recruitment and retention targets. You will assist with and run the monthly
renewal campaigns and chaser communication from start to finish. Recruitment should be second nature,
and this may involve spending time conducting show rounds of the club, identifying new opportunities for
membership growth and following up leads with prospective members.

• Generally being alert for opportunities to improve the service, product, H&S and security of the club
• Work with the Senior Membership Executive to help the team meet the membership team deadlines and workload
• To deputise effectively for the Senior Membership Executive in their absence
• To attend to any member comments/complaints efficiently and courteously.
• Along with the Head of Rooms & Membership and Senior Membership Executive, you will assist with the monthly renewal campaigns and chaser communications from start to finish; including managing the database, pulling data, segmenting files, and reviewing communications - letters and campaign monitor emails. Managing responses and processing payments.
• Undertake testing and training on any updates on the CRM systems.
• Help train support staff to assist on tasks and duties - internal secondments and new appointments.
• Provide a point of contact for all membership enquiries in person, by telephone, email or web

PERSON SPECIFICATION

• Similar experience in a membership organisation
• Experience in running membership subscriptions
• A graduate or relevant qualification
• Experience in using Fonteva / Salesforce
• Hospitality experience
• Excellent IT skills - including CRM management
• A good understanding of data quality and processes
• Excellent analytical and numeracy skills
• Good at multi-tasking
• Project management experience
• Able to deputise effectively for the Senior Membership Executive.

For more information on the role, contact Akash at Hunter Merrifield.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.