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CRM / CMS Digital Project Manager

CRM /CMS Digital Project Manager

(£30K to £40K depending on experience pro-rata, P/T)

Job Purpose

The Institute are embarking upon a digital transformation programme that will revolutionise how the organisation works and interacts with members and stakeholders and the role of CRM/CMS Digital Project Manager will be key to the successful delivery of this exciting project.

The post holder will be responsible for the successful implementation/configuration and delivery of the new CRM/CMS system and web portal

The CRM/CMS Digital Project Manager will work closely with all areas of the organisation to understand requirements and liaise with key stakeholders/suppliers and developers to deliver the organisation's digital goals.

Responsible to
Reporting to Program Manager

Key Responsibilities

  • To be an integral part of the CRM/CMS project implementation team ensuring that new functionality is fully maximised.
  • Responsible for contributing to overall CRM/CMS project objectives, specifically the identified business requirements and hence the functionality deliverables.
  • Analyse, process map and quality assure current/proposed future internal processes and external member journeys ensuring the processes are fully documented and tested
  • Support the configuration of the web portal, the new business processes and define and be responsible for user acceptance testing (UAT) of overall solution.
  • Deliver appropriate CRM/CMS reporting capability to enable the organisation to take a knowledge-led approach.
  • Document and cascade the new business processes/systems and ways of working to key internal stakeholders/staff members.
  • Work on data cleansing and consider data segmentation for both the website and new CRM/CMS to maximise reporting and communications.
  • Support the delivery team on data migration relating to membership activities.
  • Implement GDPR compliant processes.
  • As a super-user of the new systems, support roll-out of training to end users

Person Specification

Essential Skills, Experience & Knowledge

  • Minimum of 5 years' experience of managing business processes in a membership organisation
  • Proven design and implementation of good practice membership organisation business processes
  • Successful implementation and configuration of CRM/CMS technologies within a membership organisation as 'product owner' and 'super-user'
  • Working knowledge of DPA and GDPR
  • Excellent communication, engagement and stakeholder management skills and a real team player
  • Self-starter and proven ability to deliver against milestones

Desirable Skills, Experience & Knowledge

  • Line management experience
  • International work experience
  • Experience within Third Sector

Behaviours valued in this role:

  • Tenacity to see a job through to completion
  • Respect for the views of others
  • Ambition to inspire high quality output
  • Tolerance for, and ability to handle, detail.
  • Honesty & integrity to build the trust of colleagues

Application Process

To apply for this role please submit a copy of your Curriculum Vitae (CV)

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Head of Membership

Head of Membership


The Head of Membership is responsible for activities and projects to expand and retain the
membership. They work to develop an outstanding membership service and are responsible
for developing outreach, events, campaigns and activities for members at a central, regional
and local level. They monitor and onboard members and work to provide support to potential
and current members, maximising their contribution and loyalty.

Key responsibilities:
1. Develop and manage projects and activities to significantly expand the membership including
coordinating campaigns and events to increase engagement activities
2. Develop and manage systems of membership management to effectively register, monitor
and communicate with members including the distribution of membership information and
updates
3. Develop a volunteers strategy to mobilise the membership through activities and actions
organised at a central, regional and local level both digitally and offline

Wider responsibilities:
1. Develop an integrated plan with goals and action plans for members
2. Provide analysis of the membership and up to date reports into activities
3. Write material and information and work with the marketing team to develop membership
campaigns to increase membership, oversee internal communications to members, including
newsletters, emails, events and awareness campaigns
4. Develop mechanisms for providing excellent support and information to members
5. Identify, recruit and track members and their activities
6. Oversee volunteer actions and activities and convert members into active volunteers
7. Create and distribute membership marketing materials, surveys, face sheets, welcome
packs, letters, emails and other information
8. Manage meetings and events for members at a regional and local level
9. Identify members and volunteers at all levels
10. Set up a process to incentivise and reward volunteering and active membership
11. Act as the day to day contact for members and their queries
12. Administration for the membership scheme
13. Renewal and subscription systems
14. Identify, recruit and manage volunteers through lead point contact volunteers
15. Lead members events and a programme of activities for members
16. Support outreach activities to the general public and ensure the effective management of
data and information relating to volunteers and activities
17. Outreach for specific communities and create engagement plans to encourage and drive
membership
18. Provide systems and resources that can train and support members and volunteers

This is a new and exciting role for a political research organisation for whom diversity and inclusion is key! if you are passionate about changing the political climate and want to work with some brilliant and passionate individuals please contact Francesca Lord @ Hunter Merrifield for an informal chat!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Head of Fundraising

Head of Fundraising

The Head of Fundraising is responsible for the development and implementation of the
organisational fundraising strategy. They are responsible for monitoring contributions and
providing outstanding support to potential and current supporters to maximise fundraising
activities and income. They work closely with staff across the organisation to liaise and
develop fundraising campaigns, pitches and events.

Roles and responsibilities:
● Lead the development and implementation of the organisation's overall fundraising strategy.
● Research and maintain intelligence on current and potential sources of funding, especially
high net worth individuals.
● Oversee the conception, delivery and assessment of fundraising appeals and events,
including future crowdfunding campaigns.
● Manage and build effective and lasting relationships with donors and stakeholders.
● Draft tailored communications for prospective and current donors.
● Oversee and ensure the integrity of the fundraising database, and ensure that up to date
information is maintained in accordance with the law.
● Produce regular donation reports, with updates and targets.
● Represent the organisation in approaches to and discussions with current and potential
donors.
● Ensure that all fundraising activity complies with legal requirements, including staying up to
date with changes to fundraising regulation and best practice.

Person specification:


● Experience of working in a large campaigning and membership organisation.
● Demonstrable track record in raising resources from a wide range of donors.
● Experience in building and leading a team of high-performance fundraisers.
● Experience of developing strong and lasting relationships with new and current major
donors.
● Experience of developing and implementing a fundraising strategy.
● Experience of financial planning and budgeting.

This is a highly confidential and extremely exciting organisation who are seeking to change the way that we think about the electorate and government. If you would like to be part of a movement who are seeking to create real and genuine change please contact Francesca Lord @ Hunter Merrifield for an informal conversation.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

CRM / CMS Digital Project Manager

CRM /CMS Digital Project Manager

(£30K to £40K depending on experience pro-rata, P/T)

Job Purpose

The Institute are embarking upon a digital transformation programme that will revolutionise how the organisation works and interacts with members and stakeholders and the role of CRM/CMS Digital Project Manager will be key to the successful delivery of this exciting project.

The post holder will be responsible for the successful implementation/configuration and delivery of the new CRM/CMS system and web portal

The CRM/CMS Digital Project Manager will work closely with all areas of the organisation to understand requirements and liaise with key stakeholders/suppliers and developers to deliver the organisation's digital goals.

Responsible to
Reporting to Program Manager

Key Responsibilities

  • To be an integral part of the CRM/CMS project implementation team ensuring that new functionality is fully maximised.
  • Responsible for contributing to overall CRM/CMS project objectives, specifically the identified business requirements and hence the functionality deliverables.
  • Analyse, process map and quality assure current/proposed future internal processes and external member journeys ensuring the processes are fully documented and tested
  • Support the configuration of the web portal, the new business processes and define and be responsible for user acceptance testing (UAT) of overall solution.
  • Deliver appropriate CRM/CMS reporting capability to enable the organisation to take a knowledge-led approach.
  • Document and cascade the new business processes/systems and ways of working to key internal stakeholders/staff members.
  • Work on data cleansing and consider data segmentation for both the website and new CRM/CMS to maximise reporting and communications.
  • Support the delivery team on data migration relating to membership activities.
  • Implement GDPR compliant processes.
  • As a super-user of the new systems, support roll-out of training to end users

Person Specification

Essential Skills, Experience & Knowledge

  • Minimum of 5 years' experience of managing business processes in a membership organisation
  • Proven design and implementation of good practice membership organisation business processes
  • Successful implementation and configuration of CRM/CMS technologies within a membership organisation as 'product owner' and 'super-user'
  • Working knowledge of DPA and GDPR
  • Excellent communication, engagement and stakeholder management skills and a real team player
  • Self-starter and proven ability to deliver against milestones

Desirable Skills, Experience & Knowledge

  • Line management experience
  • International work experience
  • Experience within Third Sector

Behaviours valued in this role:

  • Tenacity to see a job through to completion
  • Respect for the views of others
  • Ambition to inspire high quality output
  • Tolerance for, and ability to handle, detail.
  • Honesty & integrity to build the trust of colleagues

Application Process

To apply for this role please submit a copy of your Curriculum Vitae (CV)

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior Manager - Supporter Acquisition

  • £40000 - £43000 per annum

The role of the Senior Manager Supporter Acquisition is to develop, grow and manage the UK supporter recruitment programme, by recruiting supporters who yield the best lifetime value which includes lifetime and legacy gifts whilst developing and implementing effective welcome strategies for all new supporters within their first 12 months of giving to achieve/surpass our retention and income targets.

The role will manage a team (of circa 4 people) to acquire individual supporters, as part of the engagement strategy.

Main accountabilities of the post
1. Work with Head of Individual Giving to recruit, develop and manage a highly effective team to achieve stretch goals, managing team performance on an ongoing basis, rewarding success and acting on under-performance.
2. With the Head of Individual Giving, work to deliver the Individual Giving aspect of the engagement strategy with accountability for operationalizing the supporter acquisition (via direct marketing) strands.
3. Design and implement strategies for meeting supporter acquisition growth targets, and monitor and report on achievement. To take an entrepreneurial approach to developing new and innovative approaches when appropriate.
4. Implement and further develop the 5 -year plan to acquire supporters with best LTV (largely through direct marketing channels) at the target CPA.
5. Manage a budget to achieve the required ROI, year on year, taking remedial action as required.
6. Work with colleagues in other fundraising teams to ensure that supporters with best LTV are acquired in a joined- up way across DM, events and community channels.
7. Jointly accountable with the Senior Manager Supporter Development and Retention for the delivery of a quality inclusive and accessible supporter journey experience for
supporters and prospects, demonstrated through increased retention rates, lifetime value (LTV) and overall return on investment (ROI).
8. Work closely with the Insights team to ensure data analysis is at the heart of the team's work and a shared understanding of supporter audiences is nurtured and developed into clearly targeted and focused communications and fundraising approaches.
9. Ensure GDPR compliance across all direct marketing activity.
10. Manage relationships with agencies to achieve goals
11. Ensure that all activity helps to build the brand and is at all times brand compliant.
12. Monitor and evaluate all activity, seeking constant improvement.

Additional responsibilities
 Attend in-house and relevant external training courses, as agreed with line manager.
 Practise and comply with all current policies and procedures.
 Ensure GDPR compliance across all direct marketing activity.
 Ensure that all activity helps to build the brand and is at all times brand compliant.
 Engage actively with our volunteers as appropriate and within the scope of the post.
 Promote and embed Equality Diversity and Inclusion (EDI) in all work and ensure community engagement information is communicated in plain English and meets accessibility requirements.
 Undertake any reasonable tasks from time to time at the line manager's request, as may be deemed appropriate within the scope of the post.

Communications
The post holder will use high level interpersonal and communication skills on a regular basis to influence decision making by others, this will include colleagues across the organisation, partners, supporters and potential supporters.
The post holder will work with Senior Staff, internal and external stakeholders, including the charity's partners.
Work with the Director, Heads of Department and managers to establish an engagement function that others across the organisation want to work with and receive professional assistance from.
Work context
1. The post operates within a busy department in a fast -moving Charity where effective matrix management and teamwork across divisions is pivotal. Primarily office based in London but given the nature of this role, the job holder may be required to travel within the UK on a regular basis.
2. Working remote from Head Office and managing a geographically dispersed team.
3. Setting and working to challenging targets with conflicting demands requiring prioritisation.
4. Managing a diverse team of professionals through a period of change.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Prospect Research Manager

Prospect Research Manager

London

Why do we need you?

To review, manage and implement an efficient and effective prospect research plan, focussing on major donors, corporates and trusts, to support growth in income and achievement of targets.

To manage an effective prospecting process, involving colleagues across the Philanthropy & Partnerships department.

To manage a team (circa 1) to maximise support for this activity.

What will you get to do on a daily basis?

  1. Work with Head of Philanthropy & Partnerships to recruit, develop and manage a highly effective prospecting team to achieve stretch goals, managing team performance on an ongoing basis, rewarding success and acting on under performance.
  2. With the Head of Philanthropy & Partnership, work to deliver the high value giving aspect of the engagement strategy with accountability for operationalising the prospecting strand.
  3. With colleagues, develop and implement high value processes (identification, qualification, cultivation, solicitation, stewardship) to ensure that partnership opportunities are maximised.
  4. To design and implement the team prospecting process e.g. prospecting meetings
  5. To ensure the delivery of high-quality prospect research which meets fundraisers' needs
  6. To manage prospect pipeline activity and prepare effective and insightful research profiles on both warm and cold high net worth individuals, corporates and trusts in order to develop the prospect pool
  7. To ensure that networks of Trustees, Board members and other senior contacts are maximised
  8. To work closely with the Senior Manager Partnerships to prospect, identify and maximise the links and networks between HNWIs and potential partner organisations

The role in context:

Work context:

  1. The post operates within a busy department in a fast -moving Charity where effective matrix management and teamwork across divisions is pivotal. Primarily office based in London but given the nature of this role, the job holder may be required to travel to visit other Blind Veteran's UK and third party sites, requiring national travel and overnight stays.
  2. Setting and working to challenging targets with conflicting demands requiring prioritisation.
  3. The post holder may be handling and working with highly sensitive information relating to a donor or prospects

What will you need to know to perform in this role?

  1. Have knowledge of high value / philanthropic giving theory and practice
  2. ability to interpret the data of donors who have a high propensity to make major gifts
  3. Able to interpret CSR policies
  4. Understanding of engaging senior staff and volunteers and how best to access their networks.

What experience will help you get the most out of the role?

  1. Proven experience of effective prospecting and research pipeline management
  2. Experience of using data management techniques to support partnership fundraising activity
  3. Experience of managing staff to deliver high quality results to deadlines
  4. Effective communication with internal and external stakeholders

Who are you?

  1. Well developed level of emotional intelligence
  2. Hard working, tenacious, determined
  3. Excellent attention to detail
  4. Collaborative
  5. Resourceful
  6. Committed and passionate

If this sounds like you please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Supporter Cultivation and Special Events Manager

  • Up to £39021 per annum

Supporter Cultivation and Special Events Manager

This is a fascinating opportunity to support veterans facing health issues by being a key player in the Philanthropy and Partnerships division.

What will I be responsible for?

To implement excellent cultivation activity to move prospects, in line with moves management process.

To implement excellent stewardship activity to retain donors and maximise value.

To achieve/surpass fundraising and marketing targets.

Main accountabilities of the post:


1. With the Senior Manager, work to deliver the high value giving aspect of the engagement strategy with accountability for operationalising the prospecting strand.

2. To support the Senior Manager Philanthropy & Special Projects to develop and implement cultivation and stewardship plans for prospects and donors.

3. With colleagues, develop and implement high value processes (identification, qualification, cultivation, solicitation, stewardship) to ensure that partnership opportunities are maximised.

4. To develop a suite of cultivation and stewardship activity to meet prospect and donor need, including written engagement, peer to peer activity and event activity.

5. To work with Senior Manager to engage senior staff and volunteers in cultivation and stewardship activity.

6. To lead on co-ordinating major donor cultivation events, working with the team to deliver inspiring events for donors and prospects.

7. To ensure that all prospects and donors have comprehensive and tailored donor solicitation plans in place and to maintain excellent records for all supporters in compliance with data protection legislation through proper use of the Raisers Edge fundraising database.

8. To provide HNWI prospects and donors and supporters (including volunteer networks) with an excellent experience of supporting Blind Veterans UK with a view to securing their long- term support for the organisation through first class stewardship.

9. To manage a budget to achieve the required ROI, year on year, taking remedial action as required.

10. To ensure GDPR compliance across all activity.

11. To monitor and evaluate all activity, seeking constant improvement.

What are you great at?

Happy to cope with day to day activity and it is essential that you have the proven ability to work under pressure, often with conflicting priorities, to drive tasks to successful conclusions.

Confident in the ability to work unsupervised and take initiative.

You will have a high level of interpersonal and communication skills and will be confident influencing decision making by others, this will include colleagues across the organisation, partners, supporters and potential supporters.

You will help to establish an engagement function that others across the organisation want to work with and receive professional assistance from.

What knowledge is essential?

A good understanding of the Major Donor fundraising market and trends

High value/philanthropic giving theory

Advanced understanding of the motivations and requirements of high value donors.

Working knowledge of GDPR regulations.

Raisers Edge or similar CRM

What skills are essential?

HNWI fundraising and relationship building

Able to motivate and influence others

Engage colleagues on a daily basis.

Excellent interpersonal skills.

What experience is essential?

Track record of cultivation or stewardship

Event organisation and management

Developing communications

Working with senior and influential people

Experience pf producing written reports and delivering qualitative and quantitative styles.

What personal skills will help me make the most of this role?

Enthusiastic and proactive

Confident and positive

Tactful and diplomatic

Team plater

Committed to the purpose of the organisation

Prepared to travel

If you would like to play a crucial part in defining the support and care that we can offer our veterans and their families, please contact me today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Product Development Manager

  • £45000 - £50000 per annum

Do you want to shape the future of a leading trade federation based in SE1?

What is the role?

You will develop and implement new business opportunities taking account of markets and customer needs. Be the key architect in shaping the vision of the Group's future offering with products that are based on in depth market awareness. Own the full product development cycle including identifying new opportunities, undertaking market analysis and evaluation, costing and budgeting.

What will you be responsible for:

Work with business leads and recommend the nature and scope of current and future products and services.

Prepare product proposals including risks and mitigating controls

Draft new product specification and documentation including pricing

Assess the feasibility of proposed new products including markets, regulatory and legal implications

Undertake customer needs analysis, identifying gaps and potential solutions to fulfil their needs

Assess market and competition by comparing existing offerings to competitors' products

Manage project budgets and prepare financial analysis reports for senior management

Manage and coordinate product development projects

Ensure all products best meet the needs of users/customers by actively seeking input from key stakeholders and potential users, throughout the development and delivery cycle

Work with group businesses as well as external businesses to develop bundled products

Assist in ongoing analysis of customer, industry and regulatory activity, enabling strategic changes to be considered that may affect our existing products and propositions, identifying opportunities and risks

Ensure that product milestones are met

Lead cross-functional teams to develop and roll our product communication strategy and training as required

What will you enjoy, in a nutshell?

Work collaboratively with other departments to establish product marketing, technology and sales strategies, and ensure a successful product launch

Work with stakeholders to deliver the customer proposition

Act as primary contact for stakeholder enquires

Determine resource requirements and identify appropriate resources to successfully launch products

Develop business presentations for potential customers

Analyse and resolve product issues in timely and accurate manner

Implement robust guidelines for all products

Maintain a strong awareness of Group marketing activities

What do you need to do this role?

A methodical and analytical approach, great problem solving skills and ability to provide logical solutions to complex problems

Commercial awareness and the ability to work across multiple markets, sectors and customer types, including large corporates, SMEs and consumers

Excellent organisational and project management skills with the ability to plan and manage multiple projects and budgets

Outstanding communication skills

Ability to build relationships with, and influence, a wide range of stakeholders, both externally and internally

Excellent written and verbal communication skills

Proven experience in similar role, in particular having led a new development project from inception to launch

A great team player with ability to work collaboratively with others

Experience of evaluation techniques for tracking success measures throughout a product's life cycle

Excellent presentation skills including the ability to articulate and convey concepts and ideas to a senior, varied audience in a clear and compelling manner

Previous experience of working in a cross functional organisational structure is desirable

Prince2 or another project management accreditation is desirable

If you are a creative thinker with a passion for delivering well thought out and tested products and want to shape the future of an industry changing federation whilst working with commercially minded individuals please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Services Manager

Hunter Merrifield are delighted to be working in exclusive partnership with the London Secretariat of MSI Global Alliance to recruit the exciting new role of Membership Services Manager. Founded in 1990, MSI Global Alliance is a leading international membership association of independent legal and accounting firms with more than 250 member firms in over 100 countries.

We are seeking a dynamic, creative and highly organised individual to develop and build upon the valuable services offered by the team here in London. You will have an opportunity to expand the reach of several innovative programmes as well as get creative with your own ideas for increasing the "value added" element of the membership package. The London team are a small group of ambitious and highly committed individuals who work collaboratively to ensure that they deliver the highest level of member services possible. This is an outstanding opportunity for you to enhance a key area of the organisation, building exceptional relationships with members and individual stakeholders.

Who are you?

You will be an experienced membership professional looking to work in a more autonomous role with a far reaching impact. Alternatively, you are a commercially aware individual who has previously worked in a law or accounting practice and who can bring their experience to bear on new services which will appeal to members. Confident in sharing ideas and working with international members / clients.

What will this role do for you?

You will have an opportunity to create and co-ordinate Industry specific "knowledge sharing" groups and forums. You will learn which are "hot topics" within your members markets and facilitate the meeting of special interest groups. You will develop the MSI's Future Leaders programme and expand on its reach and success. You will also have a chance to establish a wider benefits programme to MSI members and create clear and open channels of communication. Occasional international travel is a possibility but not essential.

What will you need to do the role?

  • 5 years professional experience
  • Experience in project coordination and/or business development
  • Sound commercial negotiation skills
  • Strong database / MS office suite skills
  • The ability to work both autonomously and as part of a team
  • Strong cross cultural communication skills and soft skills
  • Ability to network and build relationships at all organisational levels
  • A proactive and self-driven approach to their tasks
  • A knowledge of technology used in the industry
  • The freedom to travel

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Events Officer

  • £25000 - £28000

Job Seniority: Administrator

Job Function: Communications/Marketing

Job Title:  Membership – Conferences and Events Officer

Fixed term contract until 31 December 2018

Salary– £25,000-£28,000 pro-rata (dependent on experience)

Hours: 35 per week full time – 9.30 AM – 5.30 PM with one-hour lunch break

Reporting to: Conferences and Events Manager

Main duties of the post:

The main responsibility of this role is to support the delivery of a prestigious annual conference in September. You will also support the organisation and delivery of shorter events and meetings taking place at the Society’s headquarters in London, including keynote lectures and those events organised by our special interest sections. You’ll need to be experienced in event organisation, able to prioritise tasks and think on your feet. In short, doing everything needed to produce high quality and successful events. The role will require work away from London for the annual conference and will require event attendance in the evenings in London.

Conference delivery and management

·         Working with the Conferences and Events Manager to help promote and market the annual conference

·         Be responsible for the organisation of the attendee registration process, including communicating with attendees, ensuring the online registration pages are updated and that financial processes are followed.

·         Be responsible for organising and managing the evening social events at conference

·         Support the Conferences and Events Manager with other tasks relating to the conference organisation (including speaker coordination, exhibitor registration, venue liaison).

·         Be responsible for the administration of the grant application process

·         During the conference week, run the Registration Desk, managing a team of volunteers

·         During the conference week, support the Conferences and Events Manager with the logistical delivery of the conference

·         Contribute to the conference evaluation process

Other events delivery management:

·         Maintain and update the events software system

·         Manage the online registration process, including attendee communication and financial processing

·         Update event websites and assist with promoting events

·         Produce any material required for attendees

·         Liaise with event organisers in advance of the event and assist with on-site event delivery as required in conjunction with the venue team

·         Attend and cover evening events when required to ensure smooth running

Job specific competencies

·         Event administration experience

·         Excellent project management and organisation skills

·         Experience of working with a database

·         The ability to interact with a wide range of people

·         Flexible and adaptable, self-motivated, with good attention to detail

·         The ability to stay calm and work well under pressure

·         Positive and enthusiastic with a commitment to delivering high quality service

·         Ability to undertake travel within the UK

·         Willing to work outside core hours on an occasional basis

Pension: Defined contribution scheme which can be joined after three months in post.  Your contributions of up to 8% of salary will be double matched by the Society (making a maximum contribution by the Society of 16%)

Holidays: 25 days per annum, plus bank holidays and an additional close down between Christmas and the New Year period.

Other benefits: season ticket loan.

To apply please carefully read the detailed job profile and job specific competencies and then submit your CV

Interviews will take place on Wednesday 28 March.

 

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