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Member Service Executive

  • £23000 - £26000 per annum

LOCATION: West London

SALARY: £23k - £26k

ROLE: Permanent

Hunter Merrifield are delighted to be working with a professional member network offering business leaders the knowledge and connections to achieve greater impact. This professional member network enables C-suite executives to learn from their peers and engage in the discussions that are transforming their business environment. This is a n important and exciting role which will support the growth of this organisation.

The successful candidate will be a highly organised with the ability to multitask, staying calm and being able to find a solution when a challenge arises. In this role, you will represent the professional membership by building strong relationships throughout your role, including face-to-face, ensuring that members feel represented and are maximising the membership offering.

What will my key responsibilities be in this role?

  • Support all aspects of Network Membership
  • Network Membership administration management
  • Event management
  • External Network Membership communications
  • First point of contact for all Network members

What will my specific duties be in this role?

  • Team Relationship
    • Effectively communicate with all teams
    • Ownership and management of communications calendar (member updates, event invites, etc)
    • Ability to manage own workload and coordinate with own teams effectively for overall business benefit
    • Ability to audit all Network database, flag errors and offer and execute solutions
  • Members Relationship
    • Manage new and Renewable Membership procedure
    • Ability to give Members an overview of the offering
    • Deal with all Membership requests
  • Meetings - Event Planning and Execution
    • Sending invites/reminders and tracking attendance
    • Preparation of all meeting materials
    • Liaise with hosts/speakers/chairs once introduced
    • Greeting and interaction with Members and prospects

What do I need to be successful in this role?

To be successful in this role, you need to be able to show that you have the ability to manage multiple tasks at one time and have an eye for detail with strong administration skills. As well as engaging with the membership in your day to day role, there will be a percentage of your work time that will be spend membership facing so confidence and the ability to build strong relationships are important to the success of this role.

If you have proven experience building relationships and event planning, we would love to hear from you! Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Temporary Membership Executive

  • £13 - £14 per hour

West London

£13p/h-£15p/h

Temporary 2 months

Hunter Merrifield are delighted to be working with a professional member network offering business leaders the knowledge and connections to achieve greater impact. This professional member network supported CXO level professionals to share knowledge and engage in discussions that help to transform their business environment. T

The successful candidate will be an experienced membership professional, who is a confident administrator, has a strong telephone manner, with a highly organised approach to their work. In this role, you will represent the professional membership by building strong relationships throughout your role, including face-to-face, ensuring that members have the best possible experience.

What will my key responsibilities be in this role?

  • Support all aspects of Network Membership
  • Network Membership administration management
  • Event management
  • External Network Membership communications
  • First point of contact for all Network members

What will my specific duties be in this role?

  • Team Relationship
    • Effectively communicate with all teams
    • Ownership and management of communications calendar (member updates, event invites, etc)
    • Ability to manage own workload and coordinate with own teams effectively for overall business benefit
    • Ability to audit all Network database, flag errors and offer and execute solutions
  • Members Relationship
    • Manage new and Renewable Membership procedure
    • Ability to give Members an overview of the offering
    • Deal with all Membership requests
  • Meetings - Event Planning and Execution
    • Sending invites/reminders and tracking attendance
    • Preparation of all meeting materials
    • Liaise with hosts/speakers/chairs once introduced
    • Greeting and interaction with Members and prospects

What do I need to be successful in this role?

To be successful in this role, you need to be able to show that you have the ability to manage multiple tasks at one time and have an eye for detail with strong administration skills. As well as engaging with the membership in your day to day role, there will be a percentage of your worktime that will be spend membership facing so confidence and the ability to build strong relationships are important to the success of this role.

If you have proven experience building relationships and event planning, we would love to hear from you! Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Services Officer (1 Years FTC)

  • £22000 - £23000 per annum

Central London

£23,000

Member Services Officer (1 Year FTC)

We have a fantastic opportunity to support a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in.

The successful candidates will provide administrative assistance and support to the membership and business development function, during a period of change, dealing with membership inquiries, management of data via a CRM Dynamics system and regional branches. You will provide members and registered practices with high-quality customer service which will support our members with their renewals, and subscriptions, enabling members to have a positive and engaging experience.

What would my responsibilities be?

Membership Administration

  • Processing membership and registered practices applications and renewals, credit and debit card payments, direct debit mandates, chasing lapsed members in arrears and supporting membership recruitment campaigns.
  • Responding promptly to inquiries (via email and by phone) from prospective members, existing members, colleagues and the general public within an agreed timeframe and to a good standard.
  • Routine maintenance of the membership database. Updating records as appropriate. Identifying and resolving any anomalies.

Membership data records

  • Dealing with requests for amendments to current Members details via email and telephone.
  • Manage any paper membership and registered practice records and ensure compliance with data protection legislation.

Regional branches

  • Co-ordination of Branch support making sure the branches have the most up to date and accurate records;
  • working with the branch committee to record regional activities and events & assist with communications
  • Support the coordination of the branches 12 AGMS

Digital

  • Help in the development of new digital systems
  • To assist the Membership and IT Manager in some aspects of IT as and when required.

What experience do I need to be successful in this post?

Essential:

  • Experience in handling customers/customer service experience
  • Experience in dealing with CRM Systems ideally Microsoft Dynamics
  • Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.
  • Excellent telephone manner and ability to communicate and sell effectively to a range of audiences

Desirable:

  • Experience of working in a membership organisation or with a loyalty /alumni scheme
  • Experience in handling Direct Debits
  • Previous administrative experience in a customer-facing environment

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Policy Development Manager

  • Up to £38000 per annum

LOCATION: Central London

SALARY: £38k

ROLE: Permanent

Hunter Merrifield are delighted to be working with the world's leading professional body for Accounting Technicians, with over 140,000 members worldwide. As a Policy Development Manager, you will be working with strategic decision makers. This role holds an important place within this professional team who are passionate about delivering excellence to the business and our members.

What will my responsibilities be in this role?

To contribute to the achievement of "our" business plan objectives and the efficiency and effectiveness of the organisation by:

  • Developing policy and guidance in the critical areas of professional standards and relevant regulatory requirements, including anti-money laundering (AML) compliance to ensure that they are compliant with its obligations as a supervisory body, and that members are compliant with the framework within which they operate
  • Engaging with relevant regulators (particularly the Office for Professional Body Anti-Money Laundering Supervisors) to demonstrate compliance through data provision and audit activities
  • Actively engaging with the membership on their compliance obligations (AML, IFAC, Professional Conduct in Relation to Tax (PCRT), Non-Compliance with Laws and Regulations (NOCLAR)) reducing instances of non-compliance through strategic alignment of policy activity with engagement activity
  • To provide support to the Professional Standards team in understanding upcoming developments to the regulatory framework within which it operates, as well as assisting with complex enquiries received
  • Develop friendly, positive and supportive relationships with external and internal customers, and to provide them with excellent service
  • Adhering to responsible business practices, such as high standards of governance, raising employment standards for employees and forming trade and community partnerships with appropriate organisations
  • Continuing to develop the company reach with targeted and appropriate interaction with key stakeholders both in the UK and globally

What Key Skills do I need?

  • Ability to build excellent working relationships with internal and external contacts (strong customer focus)
  • Consultative and collaborative approach to working with colleagues
  • Excellent communication skills including being a confident public speaker
  • Ability to develop new skills, knowledge and understanding
  • Ability to manage heavy and varied workloads with proven ability to meet tight deadlines
  • Attention to detail
  • Awareness of self-regulatory/ professional working body working
  • Analytic approach and sound judgement on complex regulatory issues and implications
  • Intelligent, strategic thinking, creative, planning and logical problem solving

What experience do I need to be successful in this post?

The successful candidate will have the ability to take ownership and self-motivate. This is a standalone role within a team of 8 people so these are key skills to have. We are looking for a confident communicator with proven experience in creating policy against regulation as well as developing and delivering on projects, meeting deadlines.

If you have proven experience developing policies, building relationships and leading on projects, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Sales Executive

  • Up to £25000 per annum OTE

LOCATION: Central London

SALARY: £25,000 OTE

ROLE: 2 x Permanent roles

Hunter Merrifield are delighted to be working with a leading trade union and professional body who are the voice of dentists and dental students throughout the UK. Within these two job roles as a Membership Sales Executive, you will be responsible for targeted membership acquisition, recruiting new members and upgrading existing members.

We are looking for a passionate and self-motivated membership professional with strong communication skills and experience in customer services. The successful candidate will be a sales professional with the ability to have a consultative approach when speaking with existing and new members. In this role, you will need to be commercial in your thinking, aiming to maximise membership revenue, achieving and exceeding membership sales and upgrade targets.

What will my responsibilities be in this role?

  • Generate significant new business sales (new joiners and up-graders) to agreed monthly targets via outbound calling
  • Work to joiner and upgrade targets, forecasting outcomes and regularly reporting on performance against targets
  • Deploy soft sales techniques to explain the benefits of, and encourage, upgrades
  • Advise, recommend and assist members with choosing the correct membership package and sell the benefits of the upper packages
  • Develop warm leads and nurture relationships with prospects to close the deal, and potentially sell further products and services
  • Actively build and develop knowledge of the sector, our competition, dentist's needs and "our company" services in order to assist with objection-handling and identify product improvements
  • Understand and respond to member concerns or reasons for leaving, briefing prospects of their options, countering concerns and persuading individuals to join and/or remain in membership
  • Identify opportunities to promote the benefits of membership during all calls, tailoring information about our services to the individual's circumstances and needs, to improve understanding of the member offering and improve perception of value
  • Work in a unified way with other Sales Team members to ensure all opportunities to support and sell are utilised
  • Develop and foster close relationships with key stakeholders, such as Membership and Marketing colleagues, to ensure up-to-date information is shared with prospects
  • For every contact, ensure that all member contact is recorded in CARE and that any necessary processing is completed and all appropriate confirmation emails or paperwork is undertaken with immediate effect.
  • Undertake any other duties or special projects commensurate with the aims and objectives of this post.

What do I need to be successful in this role?

  • Minimum of 5 year's proven sales experience
  • Proven track record of business acquisition and experience of meeting sales targets
  • Strong commercial acumen
  • Confident telephone manner with outstanding persuasion skills, and expert at closing deals
  • Excellent interpersonal skills and commitment to a high level of customer service
  • Excellent personal organisation skills with ability to maintain high energy levels and motivation during repetitive work
  • High level of initiative and confidence, with a creative and member-centric approach to problem solving
  • Excellent written and verbal communication skills
  • Experience and knowledge of database-driven sales and contact systems, and ability to undertake system processing with high levels of accuracy and attention to detail
  • Highly flexible and adaptable, with a 'can do' attitude
  • Good team player with ability to liaise, develop and maintain good relationships with "our company" staff and other stakeholders
  • Excellent IT skills, including Outlook, Word and Excel and use of contact / CRM databases

If you have proven experience meeting sales and upgrade targets and building relationships, we would love to hear from you! Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Relationship Manager

  • £33000 - £40000 per annum

LOCATION: Central London

SALARY: £33k - £40k

ROLE: 18 month FTC

Hunter Merrifield are delighted to be working with a leading international association that supports a diverse group of higher education institutions. This is a brand new position to work directly with universities in regions across Africa, Asia and Oceania and therefore will require significant travel to these areas.

The successful candidate will be a confident communicator with proven experience building key stakeholder relationships as well as developing potential funder/ donor opportunities. In this role, you will act as ambassador for the association to ensure that members feel represented and are maximising the membership offering. We are looking for a passionate and self-motivated membership professional who is keen to take their career to an exciting new phase.

What will my responsibilities be in this role?

  • Hold and develop relationships with members and key stakeholders including funders, governments and national HE bodies.
  • Help shape and execute recruitment, engagement and retention strategies for members in the region.
  • Work with a range of partners to develop and deliver new engagement initiatives (e.g. events, delegations, workshops etc.) to take place in their regions.
  • Build the organisations political and policy intelligence for their region and identify challenges and opportunities for members.
  • Act as a senior representative for the organisation at conferences, meetings and events in their region.
  • Recruit Champions in each member university and maintain frequent personal contact.

What do I need to be successful in this role?

  • Relationship Management - extensive experience of building long term relationships with senior stakeholders.
  • Strategic Thinking - extensive experience in making connections that benefit key stakeholders by identifying opportunities for engagement, programmes and policy development.
  • Budget Management - understanding how to track spending
  • Influencing Skills - ability to influence others, including senior colleagues and stakeholders.
  • Negotiation Skills - ability to negotiate with key partners and colleagues to agree collaborative partnerships
  • Organisational Management - ability to plan and manage administration relating to key initiatives and events
  • Written Communication Skills - ability to generate copy for external audiences, including marketing copy
  • Ability to represent the organisation at a senior level - gravitas to present and run meetings on behalf of SMT and CEO's Office.

If you have proven experience building relationships and leading on engagement strategies, we would love to hear from you! Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Relationship Manager

  • £33000 - £40000 per annum

LOCATION: Central London

SALARY: £33k - £40k

ROLE: 2 x Permanent roles

Hunter Merrifield are delighted to be working with a leading international association that supports a diverse group of higher education institutions. These are two brand new positions to work directly with universities in regions across Africa, Asia and Oceania and therefore will require significant travel to these areas.

The successful candidate will be a confident communicator with proven experience building key stakeholder relationships as well as developing potential funder/ donor opportunities. In this role, you will act as ambassador for the association to ensure that members feel represented and are maximising the membership offering. We are looking for a passionate and self-motivated membership professional who is keen to take their career to an exciting new phase.

What will my responsibilities be in this role?

  • Hold and develop relationships with members and key stakeholders including funders, governments and national HE bodies.
  • Help shape and execute recruitment, engagement and retention strategies for members in the region.
  • Work with a range of partners to develop and deliver new engagement initiatives (e.g. events, delegations, workshops etc.) to take place in their regions.
  • Build the organisations political and policy intelligence for their region and identify challenges and opportunities for members.
  • Act as a senior representative for the organisation at conferences, meetings and events in their region.
  • Recruit Champions in each member university and maintain frequent personal contact.

What do I need to be successful in this role?

  • Relationship Management - extensive experience of building long term relationships with senior stakeholders.
  • Strategic Thinking - extensive experience in making connections that benefit key stakeholders by identifying opportunities for engagement, programmes and policy development.
  • Budget Management - understanding how to track spending
  • Influencing Skills - ability to influence others, including senior colleagues and stakeholders.
  • Negotiation Skills - ability to negotiate with key partners and colleagues to agree collaborative partnerships
  • Organisational Management - ability to plan and manage administration relating to key initiatives and events
  • Written Communication Skills - ability to generate copy for external audiences, including marketing copy
  • Ability to represent the organisation at a senior level - gravitas to present and run meetings on behalf of SMT and CEO's Office.

If you have proven experience building relationships and leading on engagement strategies, we would love to hear from you! Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior Board and Committee Officer (6 months)

Central London

£167p/d

6 months

Hunter Merrifield is delighted to be o be working with a leading government agency to hire a Senior Board and Committee for a period of 6 months. The successful candidate will provide high quality clerking and governance support for various boards and key decision-making bodies and committees. For this role, we require someone with proven experience managing formal board/committee meetings and be able to apply relevant legislation and governance best practice.

What will my key responsibilities be?

  1. To provide clerking and governance support to a number of boards and other Authority bodies as necessary, to undertake scheduling of meetings, preparation of reports and agendas, drafting of accurate records of meetings in accordance with the Directorate's policies and procedures.
  2. To provide appropriate and timely procedural and business management advice to the chairs and members of the relevant bodies and senior officers and ensure appropriate and effective management of business and continuous improvement in meeting-related activities, ensuring that all relevant people are properly briefed on key issues in advance of meetings, that early warning of issues is provided in a timely and effective manner and to initiate, co-ordinate and monitor action taken to implement decisions of and other bodies.
  3. To develop and maintain effective working relationships with appointed members as necessary in relation to bodies to which support is provided, officers within the Authority's Secretariat
  4. Contribute to the development, implementation and management of the Authority's governance framework

What do I need to be successful in this post?

  1. Proven track record of success in managing formal Board and/or Committee meetings;
  2. Evidence of ability to interpret and apply relevant legislation and governance best practice; and
  3. Broad understanding of key policy and political issues affecting London and the governance structures of London.

If you are an experienced and dedicated Governance and Committee specialist we'd love to hear from you, so please apply within.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Events and Engagement Manager (9-12 month FTC)

  • £39000 - £44700 per annum

Central London
£39k - £44k
9-12 month FTC

Hunter Merrifield is delighted to work with a leading academic membership body that supports a global network of higher education institutions. We are looking for results driven, highly motivated individual with proven experience devising and running a diverse range of events. The ideal candidate will come from a fast paced environment and will have previously worked within or have in-depth knowledge of the higher education sector.

This a brand new position that offers a unique opportunity to effect tangible change, shape the events function and work with a dynamic and highly engaged team.

What will my responsibilities be?

  • Developing and lead company-wide events strategy that supports the organisation's strategic priorities
  • Line Management of one events officer, drawing on additional support from the membership team when needed
  • Monitoring and reviewing external events to identify new opportunities for the organisation
  • Working with the Communications team to develop marketing strategies and collateral to publicise events to members and non-members.
  • Working with the Head of Membership and Director of Programmes to devise new income generating opportunities through events and workshops.
  • Working with the Head of Membership and Head of Communications to identify opportunities for colleagues to attend, speak, partner or sponsor at external events to raise the profile of the organisation
  • Implementing systems to manage invitations, registrations and payments.
  • Undertake thorough post-event evaluation, produce reports and make recommendations for future events.
  • Setting, communicating and maintaining project timelines and priorities.

What do I need to be successful in this role?

  • Extensive experience of devising and delivering, well planned, engaging and innovative events
  • Experience of designing new revenue generating events and new product development
  • Experience of budget setting and management.
  • Knowledge of key elements to consider when planning an event, including health and safety, insurance, VIP protocols and contracts etc.
  • Experience of using CRM systems and knowledge of the technologies available to support event management and marketing
  • Proven experience of dealing with sponsors and external partners.
  • Excellent project management, and organisational skills
  • Strong attention to detail.
  • Experience within or working with the Higher Education sector/ international development

If you have proven experience creating and running a wide range of events as well as experience within higher education, we'd love to hear from you, so please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Temporary Membership Officer (6-8 weeks)

Central London

13p/h

6-8 weeks

We have an excellent opportunity for an experienced Membership Officer (with at least 18 months experience in a Membership body). The successful candidate will act as the first point of contact for members and the growing network; the Membership Officer is critical to ensuring all members' experience is positive and the benefits and services provided are communicated effectively to both prospective and current members.

What will my responsibilities be?

  • Actively manage new, renewing and exiting members.
  • Increase membership numbers through improving processes relating to joining and renewals
  • Oversee existing membership services and the development of new services with the aim of working to improve the membership offer
  • Manage the collection of member data in line with GDPR requirements
  • Manage the CRM including system administration, data entry and reporting, ensuring all data collected relating to existing and new members is accurate and verified.
  • Manage the process for the collection of membership subscription fees, renewals and related income
  • Coordinate membership mailings in conjunction with the communications team to engage current and prospective members
  • Manage the application process for new connections and manage existing connections to ensure they adhere to the annual appraisal cycle and meet revalidation requirements

What experience do I need to be successful in this post?

  • Experience in data management using databases and Customer Relationship Management (CRM) software
  • At least 18 months experience in Membership body
  • Excellent written and oral communication skills and able to communicate at all levels and across a range of audiences with ease
  • Ability to manage competing priorities and deliver to often-tight or suddenly imposed deadlines
  • Takes the initiative in solving problems and looks ahead and takes action to avoid problems

If you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Get new jobs for this search by email