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Membership CRM Officer (4-6 weeks)

  • £12 - £13 per hour

Membership CRM Administrator (4-6 weeks)

We have an opportunity to support the Membership team of leading professional body for a period of 4-6 weeks. The successful candidate will be liaising directly with members to answer their queries and process their payments, as well as sending out membership pack, and updating the CRM. Delivering excellent customer service to welcome, support and advise members the role contributes to the growth of the member base.

What will my responsibilities be?

  • Process membership and subscriber application forms, renewal forms, Direct Debit mandates, stationary and bookshop orders and other administrative items in a timely manner
  • Produce mailing lists and implement mail outs using the CRM, Excel and Word
  • Contribute to the efficient delivery of the annual membership renewal programme
  • Update reports from the CRM and other sources on email and call volumes, outbound call conversions and mailings undertaken
  • Working in a GDPR compliant manner, undertake routine data checks to maintain the accuracy of the data on the CRM and implement the data retention policy

What experience do I need to be successful in this post?

  • Accuracy and attention to detail is paramount
  • Excellent customer service
  • Pleasant and business-like phone manner
  • Experience working with a CRM system for customer record management, administration, communications and reporting
  • Dealing with large volumes of email using a shared Outlook inbox and functionality such as quick parts and categories
  • Administration experience, specifically sales support and data entry, preferably within a membership organisation
  • Financial administration, experience with the Direct Debit process would be useful.
  • Good understanding of Data Protection principles.

If you are available immediately and have proven experience within membership please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Assistant Product Manager

  • £37000 - £40000 per annum

Assistant Product Manager

Permanent

Central London

Upto £40k depending on Experience

Hunter Merrifield has an exciting opportunity to work at one of the UK's leading qualifications and membership bodies in vocational studies.

What do you need?

You will be joining a small team of Product Managers who manage the full product lifecycle of qualifications; hence product management experience is essential to succeed in this role. You will have experience developing a qualification/product from initial conception to post launch analysis of performance. The department has clearly defined KPIs and you will play a major role in contributing to the achievement of the organisation's business plan by supporting the growth and engagement of the Qualifications for students.

What will my role entail?

General

  • Contribute to and, where necessary, manage action plans to drive activity against Qualifications business plan targets.
  • Contribute to action plans to support the growth of qualifications, customer value proposition and supporting student services.
  • Report on the performance of agreed pricing, transaction and subscription models.
  • Ensure customer focussed use of systems, technology and software.
  • Contribute to a sales and marketing plan to engage appropriate and agreed audiences and deliver KPIs.
  • Identify opportunity to develop and maintain the student benefit package.
  • Ensure that the agreed customer value proposition is delivered through a high quality service offer across all aspects of the organisation.

Communications

  • Contribute to the management and delivery of a strong communications plan that is consistent with strategies to meet businessKPIs, and targets agreed markets and audiences, particularly:
    • New prospects (segmented by market / audience)
    • Students including admin, engagement and progression
  • Contribute to campaign activity to drive student engagement and success.
  • Provide timely and relevant web copy and messaging that is engaging and factually correct.

Insight

  • Be fully conversant with the characteristics, trends and opportunities of the operating market, including: Further Education funding, Government policy, Apprenticeships, Training provider trends, Devolved responsibility and Competitor products.
  • Source, curate and action appropriate market insight to ensure the product range is relevant and decision making is informed.
  • Source and curate relevant insight to make informed decisions relating to the student engagement action plan.
  • Source and curate statistical data to identify opportunities and challenges for progression within the qualification.
  • Report on customer and market trends relating to each qualification and develop plans to influence engagement levels.
  • Contribute insight to the Markets and Products team's monthly internal newsletter and organisational management information reporting.
  • Provide appropriate insight and contribute ideas to the new product development process.
  • Provide appropriate insight into trends and customer behaviour to support accurate budgeting.
  • Organise and attend insight gathering activity with students and training providers.

If you have experience with Product Management and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Audience Growth Officer (3 months)

Audience Growth Officer (3 month contract)
SE1, London

£127 p/d

We are seeking an experienced Online Community Manager to work with a government agency on a ground-breaking digital platform to support London's diverse community. The successful candidate will develop and manage consumer focused campaigns and acquisition plans (including digital and offline channels), in order to grow a diverse online community. The Officer will be responsible for planning and managing delivery of those activities and campaigns as well as reporting on performance.

This is an incredibly exciting opportunity to use your knowledge and experience to be part of a unique a project that enables communities to directly impact public policy. This is a temporary role for a minimum of 3 months.

What do you need?

  • Demonstrable experience of working in and audience development role, or of planning and delivering impactful marketing acquisition activity and campaigns
  • Demonstrable experience of running social media advertising
  • Demonstrable online communications experience, including proofreading and editing
  • Experience in managing agencies e.g. to create and run digital content and digital ads
  • Excellent reporting and analytical skills, with Google Analytics experience and knowledge of other tools for web analytics e.g. Data Studio
  • Experience of website content management systems and email campaign software
  • Experience of Search Engine Optimisation

What will my role entail?

  • To work on acquisition initiatives to grow the community membership, particularly targeting underrepresented member groups. This will include working to develop and deliver compelling, highly shareable campaigns and content
  • Take a rigorous approach to campaign planning and management, ensuring that objectives are clearly defined, appropriate performance management processes are in place, propositions are based on consumer behaviour and need.
  • Set up, test, run and optimise social media advertising, as needed during campaigns and for ongoing acquisition programmes, with target CPAs and in conjunction with the Marketing, and the Digital and Creative Services team.

  • Work on search engine optimisation to enhance member acquisition from organic search traffic, and track the effects of SEO efforts.
  • Make use of influencers for the purposes of member acquisition, including GLA influencers (question on whether this should sit with the new person or with Kate) and other external influencers who are able to connect with our target audiences.
  • Be results-driven, tracking every aspect of work and optimising efforts towards most effective engagement tactics and user journeys, communications and copy. Work closely with the Digital Analyst to track and enhance performance, and to provide and present end-of-project reports
  • With the Online Community & Product Manager and the Community Engagement Officer, to plan full user journeys; from initial engagement to sign-up conversion and through to active participation in content on Talk London itself. Take a proactive and collaborative approach to managing overlap in your work areas.

If you have proven experience in audience acquisition and have a data driven approach, we'd love to hear from you. Please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Programme Manager (Business - Groups & Awards)

  • £40000 - £45000 per annum

Programme Manager (Business - Groups & Awards)

£40-£45K

Kings Cross, London

The team at Hunter Merrifield are delighted to be representing the Institute of Physics (IOP) with the newly created role of Programme Manager (Business - Groups & Awards).

This is an exciting opportunity for someone with proven Business Development and Client Relationship Management experience to lead the IOP's Business Awards programme and its new Business Innovation and Growth Group. This latest addition to the IOP's specialist interest groups is a strategically important network, providing a vital source of support to business leaders, entrepreneurs and innovators in small, medium and large businesses. The successful candidate will also be responsible for overseeing the IOP's special interest groups and delivering its prestigious Awards programme through the line management of the two Groups and Award Officers.

What is your role in this?

The role involves handling multiple budgets, line management of staff and management of operational inter-dependencies across the department as well as working with other departments and external partner organisations and stakeholders.

Business Innovation and Growth Group

  • Increase member engagement and drive up customer satisfaction metric
  • Develop activities such as innovation forums, trade missions and technology exhibits
  • Engage funders and investors in the network
  • Help to grow tenancy of the IOP affordable workspace servicing an unmet demand of start-ups coming out of the Universities
  • Work with team members to develop partnerships with affordable workspace providers, incubators and accelerators across the UK and Ireland making the Group the 'one stop shop' for physics-based business innovation and growth.

Business Awards

  • Lead the IOP's Business awards, ensuring high value to winners and their wider participation in IOP for business
  • Increase the number of applications, ensuring gender, regional and national inclusivity
  • Develop collateral and digital content to promote the role of physics in business
  • Key role in Parliamentary reception to celebrate the success of award winners and responsible for ensuring the engagement of senior stakeholders in Government, Business and Funding bodies

Groups

  • Ensure successful delivery of 50 Groups managing governance, committees, budgets, member participation and digital presence as well as progressing potential new groups

Awards

  • Oversee the IOP's prestigious Awards programme (science awards, honorary fellows, Philips award), including coordination across other departments and marketing to stakeholders

General

  • Provide team leadership and support skills development of the team
  • Monitor, evaluate and report the impact of programmes
  • Maintain awareness of the science and innovation political and funding landscape.

What qualifications or experience do you need to succeed?

  • Project Management qualification or equivalent experience
  • STEM or relevant degree - desirable
  • Business support and/or knowledge transfer experience - desirable
  • Knowledge of UK science and innovation landscape - desirable

What skills do you need to succeed?

  • Team player
  • Negotiation skills
  • Influencing skills
  • Leadership
  • Proactive
  • Analytical skills
  • Dependable
  • Organisational skills
  • Interpersonal skills
  • Communication skills
  • Computer literate

Why do you want to work here?

You want to work for a charitable membership organisation with a worldwide membership from enthusiastic amateurs to those at the top of their sector in academia, business, education and government.

This is an exciting time to join the team in the central London office. As they move into the next phase of our five-year strategy, which will include their move to the heart of the redevelopment in King's Cross, close to knowledge quarter partners such as British Library, Wellcome Trust and Google, we are seeking new talent to help us create a contemporary organisation that is fit for the future.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

This is a dynamic and professional organisation and you could be a part of it! Apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Interim Project Manager (3-4 Months)

Kings Cross, London

£150-£180 per day

The IOP is a global membership network and charity at the forefront of the Physics community. They run a range of programmes that deliver an impact across education and business and work closely with policymakers to create increased awareness and understanding of the value that physics holds for all of us.

The IOP is passionate about recognition within this sector and has an established and widely recognised Awards scheme. These awards reflect the breadth of work in the physics community - spanning academia, industry, education, and outreach. This is a busy and exciting time for the team, so they are now looking to take on a confident, data-driven Project Manager to support this programme for a period of 3 -4 months.

What would I be doing on a day to day basis?

This is a diverse role with a variety of responsibilities and the successful candidate will work with teams across the organisation. Your day to day task will be split into the following areas:

Groups:

  • Ensure successful delivery of 50 Groups managing governance, committees, budgets, member participation and digital presence as well as progressing potential new groups

Business Innovation & Growth Group:

  • Build a delivery schedule for Business Innovation and Growth Group (network to support entrepreneurs and physicists/innovators in small, medium and large businesses), running workshops and events across nations and regions
  • Run sector-focussed open innovation programmes to address industry challenges

Awards:

  • Deliver the IOP's prestigious Awards programme (science awards, honorary fellows, Philips award), including coordination across other departments and marketing to stakeholders
  • Increase engagement and impact of Business awards, ensuring high value to winners

General:

  • Identify and manage partnerships to add value to programmes, adding delivery capacity and expanding market reach
  • Lead business innovation and entrepreneurial workshops to support entrepreneurial physicists and start-up businesses.
  • Manage relationships with senior level stakeholders including the Institute's members, it's Science & Innovation and Groups Committee members, as well as political, academic and industrial contacts

What do I need to be successful in this post?

  • You will be a natural self-starter, with lots of energy and a good eye for detail.
  • Ability to prioritise, and coordinate multiple projects and competing work demands.
  • Ability to see the "big picture" while managing several small projects.
  • Comfortable reporting works orally or in writing to supervisor as required.
  • Positive interpersonal skills, including the ability to establish and maintain collaborative working relationships with others.
  • Ability to understand, apply and use software applications including advanced skills in Salesforce, PowerPoint, Excel, and Word

I am thrilled to be supporting the IOP with this dynamic post, so if you are looking to join a progressive and vibrant organisation, apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Student Engagement Officer

London £30kpa Permanent

Hunter Merrifield are very excited to be working with a renowned professional body The Institute of Physics. Our client is looking to recruit a Student Engagement Officer to join their vibrant and energetic team.

The ideal candidate will be passionate, articulate and confident to deliver presentations to a room full of undergraduate students!

The main focus of this role is to engage with IOP student members with the full range of benefits and services available to them, and to support the marketing team in recruitment and retention campaigns. The role will also support the IOP's efforts to recruit and engage members on scientific apprenticeship schemes.

Responsibilities:

  • delivering value to our members
  • encouraging members to participate in IOP activities
  • development of a digital engagement strategy and plan with the Head of Membership
  • attracting, recruiting and retaining members at all stages of their career, from students, apprentices to the retired
  • development and provision of relevant member services and benefits;
  • provision of careers advice and CPD for members at university and beyond;
  • engaging with student affiliated societies.

Context

This role makes a vital contribution to developing and delivering services to the new generation of members who are currently in university or on apprenticeship schemes.

The post-holder will work to manage student engagement with the IOP by supervising student ambassadors on campus in partnership with the IOP's marketing team, liaising and managing the IOP's relationship with university student affiliated societies and continuing to develop the student engagement programme, along with working closely with the Member Development Manager on the student offer.

The role will also help to recruit and engage with scientific apprentices, by providing cross-organisational support for the marketing and delivery of a value-based offer to ensure that trainees and apprentices receive relevant careers information, and have opportunities to engage as part of the physics community. Additionally, the post-holder will support the recruitment and retention of students with the marketing team, and oversee the governance of the IOP's student activity by building relations with our university student members, and through the International team.

KNOWLEDGE, SKILLS & EXPERIENCE

The below are the skills, qualifications, membership requirements and experiences that are necessary for full and effective performance of this role.

Skills

  • Working with volunteers - the ability to develop rapport and respond to their particular needs
  • Flexibility - the ability to adapt a plan of work on an hourly, daily or weekly basis to respond changing circumstances
  • Team player - the ability to work co-operatively with others to achieve common goals
  • Influencing skills - the ability to bring others to your way of thinking diplomatically
  • Proactive - to think ahead and act to ensure the smooth completion of team/individual aims and objectives
  • Dependable - able to complete tasks to high standard and to deadline
  • Organisational skills - ability to work with minimum supervision, prioritise workload, and handle multiple tasks
  • Interpersonal skills - ability to positively communicate with others; the confidence to listen and understand
  • Decision making - the ability to take responsibility to make decisions without having to constantly seek advice from others
  • Communication skills - ability to express information clearly and effectively in written and oral form
  • Computer literate - good working knowledge of Microsoft Office
  • Attention to detail

Qualifications/Membership requirements

  • Educated to A-level standard or equivalent - essential
  • A first degree in physics (or a closely related discipline) or equivalent experience/understanding of the student experience and landscape - desirable

Experience

  • Proven experience of engaging with students/working in student outreach and/or demonstrating a good understanding of the scientific apprenticeship route
  • Experience of working in a membership organisation and/or with volunteers
  • Proven experience of managing relationships with strategic partner organisations
  • Proven ability to present information/provide public talks
  • An ability to deal tactfully with a wide range of people
  • Experience of administration and the successful management of multiple projects

COMPETENCIES

The behaviours that must be demonstrated in the job

  • Drive for results - Can be counted on to meet or exceed goals successfully
  • Managing and measuring work - Takes responsibility for tasks and decisions
    • Customer focus - Is dedicated to meeting the expectations and requirements of internal and external members/customers/partners
    • Functional/technical skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
    Personal learning - Picks up on the need to change personal, interpersonal, and where applicable managerial behaviour quickly

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Support Advisor Training Providers and Employers

  • Up to £22000 per annum

The City Permanent £22kpa

Hunter Merrifield are excited to be working with one of the UK's leading qualification and membership bodies in vocational studies. They pride themselves on providing qualifications which meet the needs of both the employer and employee.

The successful candidate will provide members with high-quality customer service and be a strong member of a large, fun but hard working team.

Major objectives
To contribute to the achievement of the organisaton's business plan objectives and the efficiency and effectiveness of the organisation by:
* Contribute to the provision of excellent support and service to training providers by ensuring the tasks of the Customer Support team are carried out promptly and efficiently.
* Maintain good communications with other teams to ensure a coordinated approach to all organisations's activities.

Responsibilities

* Communicate effectively, promptly, courteously, and accurately with customers regarding assessment operational matters.
* Handle confidential information securely and discreetly.
* Recognise and refer sensitive issues arising from internal or external stakeholders to the Customer Support Manager (Training Providers and Employers), as appropriate.
* Be familiar with, and confident in using, the computer based SecureAssess and LearnPlus assessment platforms.
* Perform duties relating to quality assurance processes before and after assessments have taken place.
* Deal with invoice queries related to assessments in a timely manner.
* Assist in the development and testing of software.

Communication

* Ensure communications from stakeholders are responded to within the team's service level agreement.
* Log all communications with training providers and students on the CRM system in an accurate and timely manner.
* Be the contact for a specified regional account manager within the Business Development team and assist them with technical queries from training providers.
* Pass on any pertinent information to the Regional Account Manager that relates to training providers within their region.
* Manage the admin for the network meetings within a specified region, i.e. liaise with the Events Assistant to set up events on CRM, draft agendas, and network minutes, and despatch all network communications in a timely manner.
* Be familiar with, and confident in using, WebEx system.
* Attend events where required.

Customer support
* Contribute to the achievement of business plan targets, for example through contributing to specific projects.
* Identify areas of work which can be improved and developed to ensure the objectives and targets of the team are achieved.
* Contribute to support initiatives for the training providers.
* Assist the Customer Support Manager with activities relating to the research and development of new support and services for training providers, including taking responsibility for projects as and when required.

Essential

Microsoft packages - Word, PowerPoint, Excel
Use of email via Outlook
Use of internet

Skills
Good verbal and written communication
Good listening skills
Good organisational skills
Accuracy when inputting and recording information

Experience
Customer service
Using Microsoft packages - Word, Excel and Outlook
Use of email and internet
Administration

Aptitude
Customer centricity - strong customer focus both internal and external
Ability to organise with attention to detail
Ability to work on own initiative and as part of a team
Ability to meet deadlines
Ability to pass on clear information to others
Ability to take ownership and responsibility
Customer centricity - strong customer focus both internal and external
Professional approach to work and to dealing with customers

Desirable

Education - A Level or equivalent

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Service Advisor (Individual)

  • Up to £22000 per annum

The City £22kpa - 12month FTC

Hunter Merrifield are excited to be working with one of the UK's leading qualification and membership bodies in vocational studies. They pride themselves on providing qualifications which meet the needs of both the employer and employee.

The successful candidate will provide members with high-quality customer service and be a strong member of a large, fun but hard working team.

Responsibilities:
* Be the first point of resolution for all customer related enquiries.
* Provide customers with advice and guidance on next steps and their ongoing journey.
* Developing and maintaining excellent communications with other teams and divisions to ensure a coordinated approach to all the organisations activities.
* Undertaking the day to day operational functions relating to the Customer Support Team policies and procedures within agreed Service Level Targets.
* Providing an excellent service to both internal and external customers, communicating effectively and courteously and providing information and advice on matters relating to the work of the Customer Services Division.

Team support:
* To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
* To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
* To contribute to the provision of an excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
* To maintain knowledge of all processes, products and services and use to influence key decision making moments of customers.

Communication
* To achieve excellent and consistent customer satisfaction results, achieved with a 'first time fix' contact resolution or appropriate handling of second resolution contact.
* To participate in related functions, where appropriate, to provide support and to gain insight from customers and stakeholders

Information technology
* Keep under review the IT functionality and proactively communicate ideas for development and further streamlining of processes and procedures.
* Help with the testing all developments and improvement on the database and online systems relating to the work of the Customer Operations Team.

Essential:

Microsoft packages - Word, PowerPoint, Excel
Use of email via Outlook
Use of internet

Skills
Good verbal and written communication
Good listening skills
Good organisational skills
Accuracy when inputting and recording information

Experience
Customer service
Using Microsoft packages - Word, Excel and Outlook
Use of email and internet
Administration

Essential

Customer centricity - strong customer focus both internal and external
Ability to organise with attention to detail
Ability to work on own initiative and as part of a team
Ability to meet deadlines
Ability to pass on clear information to others
Ability to take ownership and responsibility
Customer centricity - strong customer focus both internal and external
Professional approach to work and to dealing with customers

Desirable
Education - A Level or equivalent

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Internal Communications & Engagement Manager (18 months FTC)

Central London,

circa £48k

18 months FTC

We have an exciting opportunity as an Internal Communications and Engagement Manager, working for a renowned organisation at the heart of public policy for London. This is a unique opportunity to effect a tangible change for a dynamic and diverse workforce. In this key corporate role, you will help develop and implement an employee engagement strategy to support the leadership team in shaping the culture of this organisation. You will also oversee all internal communications making sure staff are engaged and informed, and that their voice helps to inform decision making and organisational change.

The ideal candidate will have significant experience in internal communications or staff engagement role, and a proven track record of managing varied online and offline channels, in a similarly high-profile role.

What will my responsibilities be?

  1. Develop and implement an internal communications strategy, utilising the full range of communication channels including print, electronic, video, and face-to-face.
  2. Provide overall editorial control and sign-off of all internal communications materials, taking into consideration political and media sensitivities within and outside the organisation.
  3. Advise senior managers, internal clients and stakeholders on communication and staff engagement related issues, plans and programmes
  4. Oversee the development and delivery of processes, interventions, and systems to support employee engagement, delivering employee engagement surveys, analysis and action planning.
  5. Line manage the Internal Communications Officer, supervising work and providing ongoing guidance and support
  6. Work with the Chief Officer and Directors to coordinate leadership communication and staff engagement including Mayoral announcements, briefings, corporate cascade messages, and Senior Management Team meetings.
  7. Support communicators from across the organisation, to work collaboratively and deliver corporate programmes.

This involves:

  • Chairing regular meetings and developing joint work programmes
  • Composing key messages and formal updates, coordinating input from all group members on campaigns, and reporting back on progress made.
  1. Monitor and evaluate the effectiveness of internal communications, feeding back guidance into the wider HR&OD team and SMT.
  2. Provide specific communication initiatives to facilitate change programmes for the Authority's approach for example accommodation strategy, digital transformation, and leadership communication.

What do I need to be successful in this role?

  1. A proven track record of managing and delivering internal communications gained through significant experience in a comparable role in a high profile organisation.
  2. Significant experience in a staff engagement role, implementing programmes and facilitating cultural change
  3. Excellent oral and written communication skills, including the ability to use a variety of media to produce attractive and engaging communications.
  4. Judgement and confidence in communicating messages to varied audiences, media, and political awareness.
  5. Knowledge of content management systems and intranet best practice.

If you have experience facilitating company-wide culture change and are looking for an opportunity to use your skills to create positive change, get in touch today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership and Donations Administrator

  • £12 - £13 per hour

NW London

£13ph

3 Months Temporary - Part-time position

Membership and Donations Administrator

We are working with an award winning Museum with a strong heritage brand. They are looking for a part time Membership and Donations Administrator to support the Development Department for 3 months - this is an immediate start.

Your role will be to deliver the Museum's Membership and Visitor programme whilst contributing to its growth and the Museum's wider vision.

What are my day to day responsibilities?

  • Manage the Museum's Membership programme including the administration, recruitment and retention of members.
  • Processing Membership applications and renewals, including welcome packs and payments.
  • Manage Visitor Supporter donations ensuring records are managed accurately and in a timely manner on the CRM database (Raiser's Edge).
  • Act as the first point of contact for all Members and prospective members who want to renew their Membership.
  • Ensure accurate and timely receipt and acknowledgement of donations, Membership requests and fulfilment, ensuring full details are recorded accurately via the Raiser's Edge database.
  • Write content for the online newsletter.

What experience do I need to be successful in this post?

  • Candidates applying must have experience using the Raiser's Edge database.
  • Have experience contacting members/customers by email and telephone.
  • A confident and clear telephone manner.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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