Work Based Assessment Administrator

Are you an Operations Manager specialising in Change management and Process management?

Are you an experienced Operations Manager looking for the next challenge or project?

Hunter Merrifield are currently recruiting an Operations Manager for one of its clients to manage and improve the effectiveness of all business operations, processes, and systems and ensure compliance and best practice.

Key responsibilities include:

• Manage the performance and workload of teams, ensuring effective processes and systems are in place.
• Develop, implement and review operational policies and procedures.
• Determine operational objectives by studying business functions.
• Ensure measures are in place to respond to operational issues, to minimise customer inconvenience and improve/maintain standards.
• Create a detailed business analysis, outlining problems, opportunities and solutions.
• Review and improve workflows so that all teams can collaborate effectively.
• Construct workflow charts and diagrams, assessing system capabilities and writing business rules and requirements.
• Improve systems by studying current practices and designing modifications.
• Collect and analyse data to help maximise productivity.
• Carry out ad-hoc analysis and present the results in clear manner.
• Recommend controls by identifying problems and writing improved procedures.
• Take part in regular meetings with the management team.
• Support the Operations Director in investigations, meetings (individual and teams), appraisals, training and recruitment.
• Promote a company culture that encourages top performance and high morale.
• Monitor progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
• Coordinate, manage and deliver effective operations support across the business and initiate and manage change successfully.
• Identify, in conjunction with other managers, training and development requirements across the business.

Operations Manager - Person Specification

• Experience in similar role or business operations, administration and support
• Leadership and management experience
• Experience in leading projects and knowledge of project management tools
• Proficient with databases, able to analyse data and draw insights from business analytics
• Experience of Microsoft Office software in particular Excel to an advanced level
• Membership of a professional body
• Experience of project management and systems
• Knowledge of quality management system/compliance
• Recognised qualification to diploma / Degree in Business Management or related

For more information on the Operations Manager role, please contact Akash Mahmud at Hunter Merrifield.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

This organisation is a leading trade association within the UK.

Job Purpose
The Office Manager and PA is a key role in this membership organisation, assisting the COO, the role would consist of:
* Facilities and Office Management
* HR Administration
* Supporting the COO with PA duties, including diary management and travel arrangements.

This role works across the whole of the organisation and in order to succeed the incumbent will need to live and exemplify their values of Trust, Leadership and Collaboration.

Key Responsibilities

Manage the overall office infrastructure to ensure that office facilities are fit for purpose and aligned to our flexible working policy:
* Manage the Front of House team to ensure the office is run effectively and the office is presented well to all visitors
* Co-ordinate with all applicable 3rd parties to ensure that the office meets with all legal and contractual requirements, including provision of cloud based IT services.
* Ensure all maintenance is scheduled and completed as required
* Review services provided by 3rd parties and consider ways to continuously improve our office provision
* Undertake relevant contract oversight and negotiation to ensure all services provided to the organisation are good value for money
* Manage relevant projects to improve our working environment

HR Administration
* Work with recruitment agencies to source new employees and temps as required
o Organise interviews
o Onboarding/offboarding process as required
* In conjunction with external HR advisors, ensure the organisation is meeting all of its statutory requirements as an employer
* Oversee and ensure appropriate administrative tools and processes are in place for the organisation to effectively manage colleagues including, but not limited to:
o Holiday and sickness monitoring
o Appraisals and performance management
o Training
* "Own" the employee handbook and ensure this is fit for purpose
* Manage relevant projects to improve our improve our employee proposition

Supporting the COO
* Manage the COO's diary to ensure that he is most effective in his activities
* Manage COO travel arrangements where necessary

Other
* Live and exemplify the organisations values of Trust, Leadership and Collaboration.

Person Specification Knowledge/Experience
* Team management experience.
* Strong administration skills.
* Office management experience / capability.
* Basic HR administration experience.

Skills

* Commercial
* Numerate
* Creative
* Administration
* Strong communication skills

Competent on Word, Excel and PowerPoint

Competencies

* Self-motivated, confident, and proactive.
* Able to prioritise workload.
* Attention to detail.
* Collaborative.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

• Are you an experienced project coordinator looking for a remote role?
• Do you have extensive project management experience and Project or programme management qualification (not essential)?
• Do you have experience in providing coordination and organisational support to large scale or regional/national projects/programmes or events?
• Hunter Merrifield is looking for a Programme Coordinator for one of the prestigious professional organisations based in central London.

Programme Coordinator

Salary: £30,000 per annum

Working hours: Full-time role (35 hours per week)

Contract: One-year fixed term

About the role

The Programme Coordinator is responsible for supporting the Programme Manager in the successful delivery of the organisation's prestigious fellow scheme portfolio which encompasses a number of development programmes. The project coordinator will actively support end-to-end coordination of recruitment and education elements of delivery.

The Programme Coordinator will provide coordination and complex administrative support to multiple high-level projects or programmes of work.

Job Description:

• Responsible for the coordination of support to clinical fellow schemes at all stages
• Coordinating recruitment stages from the application, shortlisting, interview and appointment - ensuring materials are updated and systems are developed and monitored appropriately.
• Supporting the delivery of the education programme by ensuring the participants and facilitators have the information they need and by providing support to facilitators in the delivery of virtual education sessions.
• Supporting alumni activities, records and events as required.
• Act as a point of contact for candidates, host partners and clinical fellows, demonstrating excellent problem-solving skills and providing advice and guidance as required.
• Work closely with the Programme Manager to deliver and improve effective systems and processes to plan and manage multiple schemes which run concurrently throughout the year.
• Produce a full range of communications to promote schemes and recruitment, working closely with the communication team as required.

Person Specifications:

• Be educated to degree level or equivalent
• Have experience in providing administration and coordination support across multiple programmes or projects,
• Have experience in providing a high level of customer service and stakeholder support
• Have knowledge of project/programme management tools and techniques
• Have experience in providing coordination and organisational support to large scale or regional/national projects/programmes or events
• Be able to manage competing priorities and deliver to often tight or suddenly imposed deadlines

About the Organisation

The Professional Services Coordinator role is at a professional medical association which is the UK professional home for medical leadership. Its primary objective is to raise the standard of patient care by improving medical leadership.

For more information on the role, please contact Akash Mahmud at Hunter Merrifield.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Administrative Secretary to the Head of Finance / International Financial Secretary & Africa Audit Coordinator

Starting salary: £38,263.47 plus travel to work allowance of £3,500 pa

Hours: 35 per week

Benefits: Contributory Pension Scheme; 25 days annual leave plus 8 Bank Holidays per annum

Hunter Merrifield is currently working with a worldwide evangelical Christian church to recruit an Administrative Secretary.

This is an important position within the Business Administration Department at International Headquarters that provides secretarial and administrative support to both the IHQ Head of Finance (UK Operations) and the International Financial Secretary & SAITCo Company Secretary.

This varied and challenging post involves responsibility for a wide range of administrative tasks as well as acting as the Africa Audit Coordinator involving liaison with appointed external auditors and territories to coordinate audit work. In addition to exemplary secretarial/administration skills, the successful candidate will show proficiency in multi-tasking, planning and prioritising workloads.

Duties and Responsibilities:

• Provide secretarial service to produce word-processed correspondence, documents, presentations, and spreadsheets.
• Organise departmental/interdepartmental meetings.
• Ensure that an effective file and information retrieval system is maintained. Devise and manage an electronic filing system, including distribution and filing.
• Manage and maintain diaries, arranging meetings and appointments as required and ensuring necessary facilities are in place.
• Assist the HoF in the collation of required material relating to the annual Trustee Report for The Salvation Army International Trust and The Salvation Army Retired Officers Allowance Scheme.
• Carry out supplier verification checks for IHQ Accounts and proscribed organisation checks for project partners for IHQ progress.
• Arrange annual purchase of medical malpractice insurance by IHQ on behalf of implementing territories including the periodic issue of a survey to institutions via Zonal Offices.
• Act as the first point of contact for the Africa Audit Programme involving liaison with the appointed external auditor (London Office and African Office), IHQ stakeholders (including IHQ BA, IHQ Audit and Zonal Office) and Territorial Leadership and BA Teams.

PERSON SPECIFICATION

• Secretarial/administrative/PA background - Previous experience of working in a busy professional office environment at an executive level.
• Excellent computer skills: Microsoft Office 365 Teams, Word, Excel, PowerPoint, working with statistical and financial data
• Good general education including Maths, and English, Finance and Accounting basics and principles.
• Working knowledge of Finance and Accounting principles.
• Ability to cope with mundane tasks as well as activities that require initiative.
• Ability to attend Boards and Meetings as Recording Secretary and managing Agendas, Minutes and
• communicating actions and tracking follow up activities.
• A degree of flexibility to get the job done to achieve the task.
• Comfortable working with and manipulating financial and statistical data.

For more information on the role, please contact Akash Mahmud at Hunter Merrifield.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

Overall Purpose:

To provide general administrative assistance to the Senior Executive Assistant and the Executive Director. To take responsibility for the smooth running of the Intern Programme in the role of Intern Programme Manager. Assisting with the collation and preparation of agendas and general documents. Assisting where possible with projects in other departments.

Key Accountabilities:

Provide administrative support for the Executive Director

Intern Programme Management
- To receive, collate and disperse applications from prospective interns
- To arrange and coordinate intern interviews with Heads of Departments where required, book room, send offer letters and relevant material, check visas
- To ensure all letters, relevant materials and visa checks are received from Regional offices
- To be the first point of contact for interns' queries and communications including acceptances and rejections of applications
- To receive applications from interns for Educational Trust funding and obtain references in support of those applications
- To make balanced decisions on which interns should be awarded funding
- Responsible for ensuring intern payments are made in a timely manner
- To advise and guide interns on the visa process, and maintain relations with Bunac, who assist interns in obtaining visas
- To log interns' sickness and holiday, and look after their pastoral care where appropriate
- Liaise with law schools
- Set up lunches and Royal Courts of Justice tour
- Set up online meetings for interns to network
- Responsible for 'Intern Newsletter' - liaising with interns/production/content/web team to ensure the creation of the newsletter each intake
- Organise and manage Intern presentations
- Organise and manage Q&A session with both internal and external guest speakers
- To request evaluation forms and funding reports at the end of internship
- Put together grant requests for HRI Funding Grant and ICC Funding Grant (annually) for HRI Trust
- To do HRI report on funding (bi-annually)
- Update intern pages; intern alumni pages on LinkedIn
- Create the annual budget and manage expenses
- Ensure website it kept up to date
- Ensure all processes and procedure documentation is kept up to date

- Oversee the Annual Report
- Liaising with departments to collate reports
- Liaising with Accounts and Production teams for creation of Annual Report
- Arrange and attend meetings with Treasurer, Assistant Treasurer, Head of Finance, Head of Production and Executive Director to review report
- Ensuring report is handed to Head of BIC in time for circulation of Council Agenda for Mid-Year Council meeting

you will need to be able to communicate with people on all levels, as regular written and spoken contact with all staff, officers and members will be required.

Essential:
A Level Standard (English / Maths)
Computer training - MS Office (Word, Excel, Outlook)
Excellent written and spoken English

Desirable:
Degree-educated

Essential:
Minimum 3 years secretarial work experience

Desirable:
Experience in an international environment.
Experience managing a number of individuals in a team.
Experience dealing with high level executives in an organisation.
Event organising experience.

Technical/Professional Skills and Knowledge

Essential:
Minute Taking
Spreadsheets / Budgeting
Word - Advanced
Travel / Hotel liaison and negotiation
Excellent command of English Language

Desirable:
Database skills

Behavioural Skills

Essential:
Ability to juggle priorities
Excellent interpersonal skills
Ability to deal with senior individuals, sensitive to other cultural norms / personalities
Ability to remain calm under pressure of multiple activities/deadlines/senior level demands
Ability to use initiative
Proactively manage workload

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.