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3 x Member Services Advisor (Doncaster based)

JN -102018-133041_1540203249
£16 - £17 per hour
UK

Managing this Role

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Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

We are delighted to be working with the National Education Union, as they have 3 vacancies for the post of the AdviceLine adviser in their Doncaster Office for 3 months in the first instance

What will my responsibilities be?

The posts are to provide cover during a transitional period in which the AdviceLine will be advising new categories of member. This is an office based role and duties will include responding to inquiries from members; offering initial advice; and identifying and referring appropriately for casework support, on a wide range of issues relating to teachers' employment including members' salaries, maternity/paternity rights, pensions, and working conditions.

What do I need to be successful in this post?

The ideal candidates will possess excellent communication skills, both written and oral and will have the experience and ability to advise by telephone and email. They'll also have an understanding of the needs of a democratic membership organisation, be flexible and to work as part of a team as well as independently exercising their own initiative, to deal confidently with Union members and to respect confidentiality, will all be key.

Applicants must be able to demonstrate multi-tasking skills and be highly organised in order to handle the daily work-load that comprises of but is not limited to, call-handling, email responses, self-development work, and research. Attention to detail, a high level of accuracy, excellent listening skills and the ability quickly understand our members issue and provide accurate and relevant advice are also essential skills as is the ability the clearly input and update information on our various databases/IT systems.

The Adviceline Office hours are 9am to 7pm operating on a rota basis to cover full opening hours.

If you feel you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Student Engagement Officer

London £30kpa Permanent

Hunter Merrifield are very excited to be working with a renowned professional body The Institute of Physics. Our client is looking to recruit a Student Engagement Officer to join their vibrant and energetic team.

The ideal candidate will be passionate, articulate and confident to deliver presentations to a room full of undergraduate students!

The main focus of this role is to engage with IOP student members with the full range of benefits and services available to them, and to support the marketing team in recruitment and retention campaigns. The role will also support the IOP's efforts to recruit and engage members on scientific apprenticeship schemes.

Responsibilities:

  • delivering value to our members
  • encouraging members to participate in IOP activities
  • development of a digital engagement strategy and plan with the Head of Membership
  • attracting, recruiting and retaining members at all stages of their career, from students, apprentices to the retired
  • development and provision of relevant member services and benefits;
  • provision of careers advice and CPD for members at university and beyond;
  • engaging with student affiliated societies.

Context

This role makes a vital contribution to developing and delivering services to the new generation of members who are currently in university or on apprenticeship schemes.

The post-holder will work to manage student engagement with the IOP by supervising student ambassadors on campus in partnership with the IOP's marketing team, liaising and managing the IOP's relationship with university student affiliated societies and continuing to develop the student engagement programme, along with working closely with the Member Development Manager on the student offer.

The role will also help to recruit and engage with scientific apprentices, by providing cross-organisational support for the marketing and delivery of a value-based offer to ensure that trainees and apprentices receive relevant careers information, and have opportunities to engage as part of the physics community. Additionally, the post-holder will support the recruitment and retention of students with the marketing team, and oversee the governance of the IOP's student activity by building relations with our university student members, and through the International team.

KNOWLEDGE, SKILLS & EXPERIENCE

The below are the skills, qualifications, membership requirements and experiences that are necessary for full and effective performance of this role.

Skills

  • Working with volunteers - the ability to develop rapport and respond to their particular needs
  • Flexibility - the ability to adapt a plan of work on an hourly, daily or weekly basis to respond changing circumstances
  • Team player - the ability to work co-operatively with others to achieve common goals
  • Influencing skills - the ability to bring others to your way of thinking diplomatically
  • Proactive - to think ahead and act to ensure the smooth completion of team/individual aims and objectives
  • Dependable - able to complete tasks to high standard and to deadline
  • Organisational skills - ability to work with minimum supervision, prioritise workload, and handle multiple tasks
  • Interpersonal skills - ability to positively communicate with others; the confidence to listen and understand
  • Decision making - the ability to take responsibility to make decisions without having to constantly seek advice from others
  • Communication skills - ability to express information clearly and effectively in written and oral form
  • Computer literate - good working knowledge of Microsoft Office
  • Attention to detail

Qualifications/Membership requirements

  • Educated to A-level standard or equivalent - essential
  • A first degree in physics (or a closely related discipline) or equivalent experience/understanding of the student experience and landscape - desirable

Experience

  • Proven experience of engaging with students/working in student outreach and/or demonstrating a good understanding of the scientific apprenticeship route
  • Experience of working in a membership organisation and/or with volunteers
  • Proven experience of managing relationships with strategic partner organisations
  • Proven ability to present information/provide public talks
  • An ability to deal tactfully with a wide range of people
  • Experience of administration and the successful management of multiple projects

COMPETENCIES

The behaviours that must be demonstrated in the job

  • Drive for results - Can be counted on to meet or exceed goals successfully
  • Managing and measuring work - Takes responsibility for tasks and decisions
    • Customer focus - Is dedicated to meeting the expectations and requirements of internal and external members/customers/partners
    • Functional/technical skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
    Personal learning - Picks up on the need to change personal, interpersonal, and where applicable managerial behaviour quickly

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Customer Support Advisor Training Providers and Employers

The City Permanent £22kpa

Hunter Merrifield are excited to be working with one of the UK's leading qualification and membership bodies in vocational studies. They pride themselves on providing qualifications which meet the needs of both the employer and employee.

The successful candidate will provide members with high-quality customer service and be a strong member of a large, fun but hard working team.

Major objectives
To contribute to the achievement of the organisaton's business plan objectives and the efficiency and effectiveness of the organisation by:
* Contribute to the provision of excellent support and service to training providers by ensuring the tasks of the Customer Support team are carried out promptly and efficiently.
* Maintain good communications with other teams to ensure a coordinated approach to all organisations's activities.

Responsibilities

* Communicate effectively, promptly, courteously, and accurately with customers regarding assessment operational matters.
* Handle confidential information securely and discreetly.
* Recognise and refer sensitive issues arising from internal or external stakeholders to the Customer Support Manager (Training Providers and Employers), as appropriate.
* Be familiar with, and confident in using, the computer based SecureAssess and LearnPlus assessment platforms.
* Perform duties relating to quality assurance processes before and after assessments have taken place.
* Deal with invoice queries related to assessments in a timely manner.
* Assist in the development and testing of software.

Communication

* Ensure communications from stakeholders are responded to within the team's service level agreement.
* Log all communications with training providers and students on the CRM system in an accurate and timely manner.
* Be the contact for a specified regional account manager within the Business Development team and assist them with technical queries from training providers.
* Pass on any pertinent information to the Regional Account Manager that relates to training providers within their region.
* Manage the admin for the network meetings within a specified region, i.e. liaise with the Events Assistant to set up events on CRM, draft agendas, and network minutes, and despatch all network communications in a timely manner.
* Be familiar with, and confident in using, WebEx system.
* Attend events where required.

Customer support
* Contribute to the achievement of business plan targets, for example through contributing to specific projects.
* Identify areas of work which can be improved and developed to ensure the objectives and targets of the team are achieved.
* Contribute to support initiatives for the training providers.
* Assist the Customer Support Manager with activities relating to the research and development of new support and services for training providers, including taking responsibility for projects as and when required.

Essential

Microsoft packages - Word, PowerPoint, Excel
Use of email via Outlook
Use of internet

Skills
Good verbal and written communication
Good listening skills
Good organisational skills
Accuracy when inputting and recording information

Experience
Customer service
Using Microsoft packages - Word, Excel and Outlook
Use of email and internet
Administration

Aptitude
Customer centricity - strong customer focus both internal and external
Ability to organise with attention to detail
Ability to work on own initiative and as part of a team
Ability to meet deadlines
Ability to pass on clear information to others
Ability to take ownership and responsibility
Customer centricity - strong customer focus both internal and external
Professional approach to work and to dealing with customers

Desirable

Education - A Level or equivalent

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership and Donations Administrator

NW London

£13ph

3 Months Temporary - Part-time position

Membership and Donations Administrator

We are working with an award winning Museum with a strong heritage brand. They are looking for a part time Membership and Donations Administrator to support the Development Department for 3 months - this is an immediate start.

Your role will be to deliver the Museum's Membership and Visitor programme whilst contributing to its growth and the Museum's wider vision.

What are my day to day responsibilities?

  • Manage the Museum's Membership programme including the administration, recruitment and retention of members.
  • Processing Membership applications and renewals, including welcome packs and payments.
  • Manage Visitor Supporter donations ensuring records are managed accurately and in a timely manner on the CRM database (Raiser's Edge).
  • Act as the first point of contact for all Members and prospective members who want to renew their Membership.
  • Ensure accurate and timely receipt and acknowledgement of donations, Membership requests and fulfilment, ensuring full details are recorded accurately via the Raiser's Edge database.
  • Write content for the online newsletter.

What experience do I need to be successful in this post?

  • Candidates applying must have experience using the Raiser's Edge database.
  • Have experience contacting members/customers by email and telephone.
  • A confident and clear telephone manner.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.