Trainee Services Coordinator

£28000 - £30000 per annum
Job Title: Trainee Services Coordinator
Salary: up to £30K depending on experience plus competitive benefits
Hybrid (Central London)
Hunter Merrifield are looking for a Trainee Services Coordinator who will join an established and busy Scheme for Registration team in a medical membership organisation.
Purpose of the role:
The Trainee Services Coordinator will provide support for trainees undertaking the Scheme for Registration. In particular, by using the CRM the role holder will be responsible for: ensuring good data management in line with GDPR; regular provision of accurate trainee data to and responding to queries from staff, assessors and trainees; as well as general administrative support. The role holder will be the main contact for key external stakeholders of the College and will be responsible for delivering a responsive, accurate service to them.
The Scheme for Registration plays an important part in the College and the role holder will be significantly involved in the administration of the key aspects of the trainee life cycle. They will support the delivery of an outstanding trainee experience which meets the learning and personal needs of our pre-registration.
Main Responsibilities:
1. Support for Scheme for Registration Progression
  • Booking Stage 2 assessments and ensuring all parties receive an email confirmation.
  • Overseeing the assessors' booking system and assisting trainees with ad-hoc queries and operational duties.
  • Managing the trainee record systems in Microsoft Dynamics and maintaining data.
2. Key Stakeholder Management
  • Maintaining and building working relationships with key internal and external stakeholders.
  • Monitoring invoicing platform for the Scheme for Registration
  • Ensuring the NHS grants for practice Supervisors are sent in line with SLA.
3. Scheme for Registration Team Tasks
  • Support the Assessors and Lead Assessors with the booking of assessments.
  • Monitoring Education. Help subfolders and personal inbox.
  • Handling online queries via CRM within the College SLA.
  • Maintaining and managing trainees' details on the database.
Personal Specification
  • The ability to prioritise duties, and seek clarification and guidance from the Line Manager when faced with competing responsibilities.
  • Experience of working in a busy office environment.
  • Experience of working with and meeting the needs of different stakeholders.
  • Experience of handling and prioritising multiple workloads to meet deadlines.
  • The ability to maintain information to a high standard of accuracy and completeness.
  • Have the ability to communicate with and collaborate with people from a diverse range of cultural, educational and professional backgrounds.
  • Excellent verbal and written English language communication skills.
  • The ability to work as part of a team, demonstrating flexibility, commitment to achieving challenging tasks and a strong team ethos.
  • The ability to use office applications including Microsoft Dynamics
  • Good understanding of the importance of file management (electronic files)
  • Working in the not-for-profit or education sectors
  • Relevant professional qualifications or equivalent
  • Managing trainee database
  • Providing support in keeping up with new processes in a changing environment

For more information on the Trainee Services Coordinator role, please apply or contact at Hunter Merrifield.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.