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Technical Membership Officer

HM1008_1533916331
Up to £24000 per annum

London £24,000kpa pro rata part time

Hunter Merrifield is excited to be working with a leading membership body in Central London. Industry leaders in their field, our client is well respected in their industry and have an excellent reputation, with beautiful offices in Central London.

The organisation will welcome candidates who are looking to work on a part time basis. You will be an important part providing secretariat support to the technical team and instrumental to the organisation.

What will your day look like?

  • To support the delivery of agreed business objectives as an integral contribution to the technical team's overall performance.
  • Maintain and update all relevant Technical databases and filing systems to ensure meaningful and effective communication internally and to/from external organisations on which the Institute has representation.
  • Solicit, collate and submit input to stakeholder development of technical publications, and provide briefings and appropriate documentation for stakeholder meetings.
  • Support on the upkeep of basic accounts and invoicing.
  • Convert/edit technical material to meet quality control standards in preparation for publication against the organisations practice, guidelines and specifications.
  • Through all contacts, both internal and external, assure and develop the technical reputation and profile of the organisation.
  • Provide secretariat support to the technical committees.
  • As Technical Membership Officer you will be expected to meet your individual key performance indicators and maintain standards and objectives for the team in line with organisational values.
  • You will utilise your expertise within the team to effectively support and contribute to the implementation and development of the technical programme.
  • Working closely with the Technical Managers, you will ensure the effective provision of secretariat services in support of all aspects of the team's internal and external business activities, including co-ordinating and managing databases and filing systems; collation and circulation of technical documents.
  • Managing and co-ordinating internal committee meetings; and the production of presentation material for both internal and external requirements.
  • In liaison with the Technical Team, you will advise appropriate representation of the Institute on external bodies, as may be necessary and in its interests.
  • You will work in accordance with agreed policies, procedures and practice inclusive of Health & Safety at Work requirements and Equal Opportunities.
  • You will actively participate in appraisals, team meetings and meeting your self-development needs.

You will undertake any other duties necessary to this post as delegated by the Technical Director

If you would like to know more for an informal chat, please contact Hunter Merrifield on 0207 759 7929 or apply online.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


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Head of Customer Experience

Our client is a forward thinking, responsive and fast acting membership organisation based in the heart of the City. We are working to find them their new Head of Customer Experience. This is a Senior Management role which will champion the delivery of exceptional customer experience to all customers, whilst managing a team to ensure they meet deliverables, delight the customers / members and deliver on strategic goals.

What does your new role look like?

In this new role, you will be instrumental in supporting the CEO with the delivery of the customer experience to drive increased sales, loyalty and advocacy of the brand. A deep understanding of the brand, values, customers and their behaviours is key to this role, as is role modelling a customer centric approach to everything you do.

You will develop and grow the provision of a proactive and responsive service to members, exam candidates and the wider community of professionals in the industry, worldwide. With support from the Customer Services team, this role is the main point of contact for our members, our candidates and our course delegates both by distance learning and face to face. Account management and marketing communications are encompassed by this role.

What will you be responsible for?

You will take the lead on strategic development and delivery of customer experience services including;

· Member services and renewals

· Section support services

· Exam candidate services

· Training delegate support

· On-site and distance learning delivery support

· Key account support for corporates, educational institutions and other organisations

· Social media communications delivery and support.

What knowledge and skills are essential to help you do this role?

· Experience in leading, managing and mentoring people, comfortable leading teams and operating at a senior level, representing the function across the organisation.

· Experience in delivering customer projects and an understanding of the benefits a customer experience function drives within an organisation.

· A true customer ambassador with the ability to develop a strong understanding of brand and customer journey.

· Ability to track and analyse customer data and distil this into a format that the business can interpret and use for better decision making

You will :

· Have the ability to work on own initiative

· Be a planner & organiser

· Be able to successfully manage multiple initiatives and tight timelines

· To be a team worker

· Excellent communicator

· Ability to work well with people from diverse backgrounds

· Ability to influence & persuade

· Self-reliant and resilient

Behaviours valued in this role:

· Courage to take the right course of action

· Passion to see a job through to completion

· Respect for the views of others

· Ambition to inspire high quality output

· Honesty & integrity to build the trust of colleagues

This is a wonderful role with so much potential to develop professionally whilst shaping the future of a fun and exciting Institute with a global reach. If you want to effect change, are a fantastic leader and enjoy a challenge, this role is for you!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Renewals Co-ordinator

Our client is a dynamic, fluid professional membership body with a commercial, fast paced environment based in the City of London. We are working with them at an exciting period of growth to hire the latest addition for its Membership and Operations team. Playing a crucial role in the delivery of the subscribers and members renewal cycle, you will hold responsibility for delivering excellent customer service and improve retention / renewal rates. You will communicate and suggest improvements to the renewal cycle and deliver regular reporting analyses which will produce emerging trends and insight that you and the team will use to make decisions around the renewals process. You will have the opportunity to engage with Customer Operations as well as Finance with the monthly, quarterly and yearly forecasts as well as tracking income and expenditure budgets.

How will I do this?

* Deliver renewal notifications and reminders, as part of the wider communications
plan that encourages retention and engagement across all membership types.
* To be responsible from a customer perspective for the effective and efficient collection of
fees via Direct Debits, working with Finance to deliver the end-to-end process.
* To manage the bulk lapsing process for all renewal groups, including the monitoring and
reporting of lapsing trends so as to pre-empt and forecast potential retention issues.
* To contribute towards the identification and implementation of renewal strategies in order to
improve retention rates.
* To be responsible for the processing of any Customer Operations purchase orders and
financial adjustments, including tracking and raising any identified issues to relevant
stakeholders.
* To undertake comprehensive data quality checks to ensure the data retrieved is accurate
and relevant prior to information being sent out to the renewal groups, reporting any
anomalies to the relevant stakeholders and working to rectify any issues.
* To manage the third party suppliers for the renewal communications to ensure that the
* To proactively communicate and report on the payment, renewal and lapsing trends of
segmented audience groups, so as to assist in the planning, creation and implementation of
promotional campaigns.
* Report trends and forecasts to the finance team to help with the budget and reforecasting.
Customer centricity
* To develop friendly, positive and supportive relationships with external and internal
customers, and to provide them with excellent service.
* To actively learn from customer feedback, comments and suggestions, including complaints,
to review and improve existing processes, and by doing so to anticipate other
customers' needs. To communicate this knowledge to relevant colleagues and where
relevant take ownership for implementation.

What can we offer you?

Generous annual leave entitlements, in addition to statutory bank holidays and two discretionary days over Christmas
Group Personal Pension Scheme with an employer contribution up to a maximum of 10.15%
Enhanced maternity, paternity and shared parental pay
Interest-free season ticket loan (upon completion of probationary period)
Plus many more attractive benefits

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Assistant

We have an exciting opportunity to work with a vibrant educational charity dedicated to the arts and media industry. The busy Membership Team are looking for a permanent Membership Assistant to join the team in order to enhance the scope of their Membership and support the Events team with their prestigious ceremonies. If you have exemplary customer service skills with an excellent telephone manner this is the role for you! Your duties will include:

  • Processing new member applications and welcoming new members putting together welcome packs and issuing membership cards
  • Maintaining the CRM database system, updating activity, payment and contact details
  • Assisting in processing membership renewals and payments, raising invoices and receipts
  • Dealing with telephone enquiries from both new and existing members as well as the public
  • Dealing with email enquiries from both new and existing members as well as the public
  • Providing general administrative support to the Membership Manager and Chief Executive
  • From time to time assisting with reception duties; greeting guests, telephone enquiries etc.
  • The opportunity to provide assistance to the Events team conferences and Awards ceremonies

Essential:

Proven IT skills, particularly with Microsoft Outlook, Excel and Word.

Proven experience of CRM database systems - CiviCRM desirable.

Presentable and friendly manner.

Good telephone skills.

Good written and oral communication skills.

Good customer service skills.

Good administrative skills.

Ability to work flexibly as a member of a small team managing a large workload, prioritising to enable deadlines to be met.

Desirable:

Experience of database system.

Experience in an administration role.

Experience of accounting systems.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Coordinator (9 Month FTC)

9 Months FTC - £25,000 (pro rata)

EC1, London

We have an excellent opportunity for an experienced membership administrator from a professional body background to develop their skills and work and support a passionate and dedicated team. This role is working for a specialised Royal society and will be a key part of their exciting new member engagement strategy.

The successful candidate will be an excellent as there will be a high degree of interaction with both members and potential members. It is a diverse and interactive role, requiring attention to detail, the ability to prioritise and manage time effectively.

What will my key responsibilities be?

  • Dealing with general enquiries relating to professional accreditation via a variety of methods, including phone and email
  • Dealing with general enquiries relating to member engagement via a variety of methods, including phone and email
  • Support secretariat: assisting with all aspects of preparation for the work of the Professional Affairs Committee
  • Support secretariat: assisting with all aspects of preparation for the work of the Academic Accreditation Committee
  • Coordinating and supporting the work of the society's sections, special interest groups, and local groups
  • Assisting with the planning and coordination of section and local group meetings and webinars
  • Assisting sections and groups with the AGM process; Checking the membership status, length of service of new committee members
  • Collating web updates, including the online repository

What do I need to be successful in this post?

  • Proven experience providing administrative support in a Membership setting
  • Confident telephone manner with the ability to effectively communicate and engage with a wide range of people
  • Ability to work toward tight deadlines and to manage priorities
  • Strongly motivated to achieve results, with a high degree of professionalism
  • Results driven and team oriented

If you feel you have the relevant skills and experience we'd love to hear from you, so please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Account Executive

Our client, a leading membership organisation, based in the heart of the West End, is looking for a highly self motivated and professional individual to support the account manager to effectively deliver a recruitment and retention strategy.

The ideal candidate will have previous experience working within a membership or customer focused environment.

Key Responsibilities:

Collecting renewal payments in the designated time.

Support the Account Manager in the management, analysis and upkeep of the team portfolio for members.

From within the portfolio identify key members/contacts and ensure they are fully engaged and are utilising information and have access to:

  • Sector/channel councils (and interest groups)
  • Legal services
  • Events and workshops
  • A quarterly activity report

A successful account executive will work collaboratively with colleagues and provide the necessary support to members. They will also use their commercial skills to identify and develop additional revenue opportunities beyond the annual membership fee:

  • cross selling opportunities
  • possible new sponsorships

Provide advice to members either directly or through liaison, including

  • Legal and regulatory affairs
  • business advice on trend forecasting
  • exchange of knowledge and ideas on Best Practice
  • Introduce members to each other where appropriate to help them develop their business opportunities

The AE's role is a balance between supporting the AM and a member facing position - the AE is expected to meet their members in person through "field-based" member visits/presentations expected to have a number of meetings per week (including evening events) and is expected to participate in events and activities.

General

Meet all internal reporting requirements

Keep updated on trends and issues affecting the Marketing sector generally.

In conjunction with appropriate staff, ensure that Office, and Health and Safety and Data Protection procedures are complied with.

Undertake such other tasks and duties as may be required from time to time.

Experience and Background

The successful candidate should be energetic, vibrant, enthusiastic and collaborative.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.