Head of Supporter Innovation & Insight

£50000 - £55000 per annum

Managing this Role


Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

We are working with an incredible charity who are forming an exciting, new Supporter Innovation and Insight team within the Donor Engagement team. This role will lead the team to gain greater understanding of supporters, event participants and corporate partners - enabling them (and you!) to build inspiring products, offerings and communications to attract new support and grow existing supporter loyalty.

Reporting to the Assistant Director for Donor Engagement, you will collaborate with colleagues across the organisation to define, drive, build and advise on the priorities for our donor engagement roadmap. Your experience will support teams in Donor Engagement to deliver improvements and initiatives at pace and aligned with business priorities and supporter expectations.

You are a confident senior leader, not necessarily from a charity background, who thrives on leading supporter experience best practice and will understand what is needed to put supporters' needs at the heart of fundraising decision making. You have the ability to lead the supporter experience agenda and engage stakeholders in how they can make a difference to grow and diversify our income in a sustainable way.

This is a wonderful role where your creativity and insight will have a far reaching impact and allow this organisation to provide a wonderful service with far reaching impact!

Deadline is the 8th May so please don't delay!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.