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Senior Membership Officer

SMO1806_1560873897
Up to £31600 per annum

Managing this Role

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Katie Conner

Associate Consultant - Permanent 0207 759 7929

Hunter Merrifield are delighted to be working with the leading membership body in the UK within the profession of planning. They work closely with government, influencing policy and legislation. With approximately 25,000 members worldwide, they develop and support their members throughout their careers. They are responsible for maintaining professional standards and accrediting world class planning courses.

This is an exciting opportunity to make a real difference to the membership team, working closely with the Membership Manager and Head of Membership to contribute to membership strategies to maximise membership growth and retention.

What will my key responsibilities be in this role?

  • To coordinate the Assessment of Professional Competence (APC) process, ensuring consistency.
  • Working with the team to ensure all administration is undertaken and deadlines are met.
  • To coordinate the Associate and Legal Associate assessment process, ensuring they are consistent with the APC and assessments are undertaken in a timely and professional manner.
  • To provide one to one support to candidates requiring assistance with the assessment feedback.
  • To undertake statistical analysis of membership elections.
  • To work with the Head of Membership and Membership Manager to contribute to membership conversion strategies, the member journey and segmenting and profiling of membership data.
  • Oversee and manage the membership section of the CRM, ensuring the integrity of the data.
  • Work with the ICT team and CRM supplier to design and increase the automation and improve systems around the membership application process.
  • To maintain and update the Membership Register, using Microsoft Dynamics.
  • To work with the Membership Manager and relevant Committees and Panels to review membership processes and procedures.
  • To support the implementation of the Student Member Strategy.
  • Operate a high standard of customer care, responding to written and telephone enquiries.
  • To support the work of the Membership Assessment Advisory Panel by preparing and coordinating agendas, papers, minutes and their distribution and assisting in the implementation and monitoring of actions arising from the meetings.
  • To support the work of the Membership & Ethics Committee by preparing papers, writing minutes and assisting in the implementation and monitoring of actions arising from the meetings.
  • Work with colleagues across the team to ensure the assessment and customer service are aligned to the needs of members and enhance membership development.
  • Ensure membership application guidance documents and resource materials are up to date and relevant. Source new guidance materials if needed.
  • To promote Chartered membership through the APC and all classes of membership by providing presentations to potential members and key stakeholders. This will include some travel in the UK.
  • Ensure membership pages on the website are fit for purpose and content is updated on a regular basis.
  • To assist with processing membership applications and assessment feedback during busy periods.

What experience do I need to be successful in this role?

  • Experience of working within the membership team of a professional membership organisation
  • A good understanding of the principles of assessing professional competence and the benefits of being a member of a professional body
  • Excellent IT skills including advanced CRM knowledge and skills
  • Experience of producing and analysing statistical data
  • Experience of reviewing and implementing procedures and systems
  • Effective stakeholder management skills
  • A strong customer focus.
  • Ability to work on own initiative but also work effectively as a member of a team.
  • Good communication skills, oral and written including good report writing skills.
  • Ability to work to tight deadlines as necessary.
  • Excellent presentation skills including experience of giving presentations

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership Officer

My client is a well known Royal College within the medical sector. They are looking for a Membership Officer to deliver a high-quality customer service experience to our members while completing administrative processes in an accurate and timely manner.

As Membership Officer you will support the Membership Team to provide one of the main front line services of the College and efficiently deal with member enquiries, processing applications and subscription payments.

Key responsibilities

  • Responsible for the CRM database ensuring timely and accurate processing and updates for all aspects of membership data and their subscriptions.

  • Responsible for preparation and processing of fortnightly membership approvals.

  • To assist the Membership Manager with developing and implementing Member value proposition and engagement policy to improve the service delivered and the relationship with its members.

  • Produce and issue a variety of correspondence.

  • To be responsible for maintaining the Direct Debit system with accurate membership data, processing BACS reports and generating related correspondence.

  • Liaise with the finance team regarding subscription payments and refunds to ensure appropriate recording of membership payments takes place.

  • Liaise with other teams as required to ensure change of circumstances that affect access to member services are communicated appropriately.

Knowledge and skills required

  • Relevant experience within a membership environment
  • Experience of data management using databases and Customer Relationship Management (CRM) software
  • Experience of handling confidential information and an understanding of Data Protection regulations
  • Excellent written and oral communication skills and able to communicate at all levels and across a range of audiences with ease
  • Knowledge and experience of managing direct debit processes and systems
  • Possess excellent organisational skills and be able to prioritise tasks
  • Demonstrate experience in customer care.
  • Strong numeracy skills and competence in managing data using spreadsheet software.

If you feel you have the relevant skills and experience for this role, please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.