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PT - Development Officer - Individual Giving

3008182_1535644423
Up to £18125 per annum

London, PT £18,125 (FTE £29,000) 25 Hours per week

We are delighted to be working with an innovative and dynamic organisation rich in British history. This organisation showcases the expertise of British craftsmanship and tells a story through its people and collections.

They are looking to appoint an experienced part time Development Officer - Membership and Visitor Giving to work in their successful Development Team.

The candidate will need to be ambitious, skillful, driven and diplomatic

Following a multi-million pound redevelopment of the London site and successful re-launch of a new membership programme and visitor giving strategy for the organisation, the aim is to grow significantly the number of reach of Members and Visitor Supporters and to ensure that all of them on site and online have the opportunity to enjoy a positive relationship with the organisation and to engage fully with the fundraising vision.

The post holder will play a major role in developing and delivering the organisations Membership and Visitor Supporters Strategy as key elements in the organisations Annual Fund.

This is an exciting time to join this world renowned organisation and will suit an individual that can demonstrate that they can positively contribute to change.

If you would like to know more for an informal chat, please contact Hunter Merrifield on 0207 759 7929 or apply online.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Member Services Officer (1 Years FTC)

Central London

£23,000

Member Services Officer (1 Year FTC)

We have a fantastic opportunity to support a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in.

The successful candidates will provide administrative assistance and support to the membership and business development function, during a period of change, dealing with membership inquiries, management of data via a CRM Dynamics system and regional branches. You will provide members and registered practices with high-quality customer service which will support our members with their renewals, and subscriptions, enabling members to have a positive and engaging experience.

What would my responsibilities be?

Membership Administration

  • Processing membership and registered practices applications and renewals, credit and debit card payments, direct debit mandates, chasing lapsed members in arrears and supporting membership recruitment campaigns.
  • Responding promptly to inquiries (via email and by phone) from prospective members, existing members, colleagues and the general public within an agreed timeframe and to a good standard.
  • Routine maintenance of the membership database. Updating records as appropriate. Identifying and resolving any anomalies.

Membership data records

  • Dealing with requests for amendments to current Members details via email and telephone.
  • Manage any paper membership and registered practice records and ensure compliance with data protection legislation.

Regional branches

  • Co-ordination of Branch support making sure the branches have the most up to date and accurate records;
  • working with the branch committee to record regional activities and events & assist with communications
  • Support the coordination of the branches 12 AGMS

Digital

  • Help in the development of new digital systems
  • To assist the Membership and IT Manager in some aspects of IT as and when required.

What experience do I need to be successful in this post?

Essential:

  • Experience in handling customers/customer service experience
  • Experience in dealing with CRM Systems ideally Microsoft Dynamics
  • Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.
  • Excellent telephone manner and ability to communicate and sell effectively to a range of audiences

Desirable:

  • Experience of working in a membership organisation or with a loyalty /alumni scheme
  • Experience in handling Direct Debits
  • Previous administrative experience in a customer-facing environment

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.