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Membership Services Representative

£24000 - £26000 per annum

Managing this Role


Francesca Lord

Client Development Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield.

Membership Services Representative, City, £24 - 26K

Our client is a small but friendly membership body based in the creative heart of the City is seeking its newest team member. The team are passionate about supporting, protecting and representing a loyal membership base of over 12,000 professionals and work towards helping them enjoy a great professional and working life.

The small and highly experienced Membership team are looking for a new colleague who wants to take responsibility for engaging and working closely with members on a day to day basis. The successful candidate will help develop a strategy for a great customer service which welcomes, supports and advises members via a range of communication channels and by providing swift and efficient responses to queries. By having quality conversations with potential members, you will be able to contribute to the growth of our member base.

Whether you are an experienced Member Services Co-ordinator or looking to start your journey in Membership you will be a strong influencer, enjoy engaging people on the phone, face to face and over email as well as confident to share and try new ideas.

What experience will you need to fully enjoy this role?

  • Experience of working in a KPI focused member or customer service team with a high level of member interaction by phone, email and post.
  • Experience of working with a CRM system.
  • Outbound call campaigns experience using scripts to convert leads to customers.
  • Administration experience, specifically sales support and data entry, preferably within a membership organisation.
  • Financial administration, experience with the Direct Debit process would be useful.

What skills and abilities will you need to succeed?

  • Excellent up to date computer skills, including Microsoft Office packages, database or CRM systems and internet based services.
  • Proficient in Word and Excel i.e. able to segment and manipulate data, mail merges and work with templates.
  • A confident telephone manner able to deliver outbound call campaigns in a professional way.
  • Strong communications skills both written and oral with high levels of accuracy and numeracy.
  • Able to time-manage and prioritise to ensure timely response to member queries.

What knowledge will you need to bring to the office?

  • Good understanding of what good customer experiences look and sound like.
  • Knowledge of professional membership or other membership structure desirable.
  • Good understanding of Data Protection principles.
  • Experience working with Microsoft Dynamics CRM would be desirable.

If you can picture yourself working with a free thinking and supportive team in modern offices in the EC postcode with fab food and architecture for your out of the office hours please contact the team today for an informal conversation about the role. If you already know this is for you... apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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