This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

Membership Officer

JN -062019-139163_1560952670
£25000 - £27000 per annum

Managing this Role

image

Alexandra Kambanella

Senior Consultant - Temporary 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

£25,000-£27,000 per annum

Central London

We are very delighted to be working with a leading medical Royal College to recruit a Membership Officer. It is an exciting time of change for this organisation, so this is a fantastic opportunity for a proactive and self-motivated candidate to shape this role. Ideally, we a looking for someone with proven experience in a member/customer facing role, where they have provided an excellent service and have managed payments and subscriptions.

This role offers a chance to get in involved in different projects across marketing and communications, as well be an integral part of a vital team.

What will my responsibilities be?

  • Responsible for the CRM database ensuring timely and accurate processing and updates for all aspects of membership data and their subscriptions.
  • Process individual applications for membership and prepare electronic listings for Membership Approval and Council listing for ratification.
  • Responsible for preparation and processing of fortnightly membership approvals. This includes the collation of relevant membership statistics after the approval process and the dispatch Membership approval emails and letters within strict timescales.
  • To assist the Membership Manager with developing and implementing Member value proposition and engagement policy to improve the service delivered and the relationship with its members.
  • Produce and issue a variety of correspondence involving all aspects of membership, verifications, tax letters and subscriptions or non-collection of subscriptions both as part of regular processes and ad hoc as required.
  • To be responsible for maintaining the Direct Debit system with accurate membership data, processing BACS reports and generating related correspondence.
  • Liaise with the finance team regarding subscription payments and refunds to ensure appropriate recording of membership payments takes place.

What skills and experience do I need to be successful in this post?

Experience

  • Membership administration in a professional office environment
  • Experience in handling Direct Debits
  • Experience of providing front line customer service
  • Experience of handling confidential information and an understanding of Data Protection regulations

Skills

  • Computer Literate in MS software programmes, in particular, Word, Excel, and Outlook
  • Competent in creating and managing spreadsheets, inputting and manipulating data
  • Experience of data management using databases and Customer Relationship Management (CRM) software

If you have proven experience in the areas mentioned and a positive and enthusiastic attitude to your work, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership Officer

My client is a well known Royal College within the medical sector. They are looking for a Membership Officer to deliver a high-quality customer service experience to our members while completing administrative processes in an accurate and timely manner.

As Membership Officer you will support the Membership Team to provide one of the main front line services of the College and efficiently deal with member enquiries, processing applications and subscription payments.

Key responsibilities

  • Responsible for the CRM database ensuring timely and accurate processing and updates for all aspects of membership data and their subscriptions.

  • Responsible for preparation and processing of fortnightly membership approvals.

  • To assist the Membership Manager with developing and implementing Member value proposition and engagement policy to improve the service delivered and the relationship with its members.

  • Produce and issue a variety of correspondence.

  • To be responsible for maintaining the Direct Debit system with accurate membership data, processing BACS reports and generating related correspondence.

  • Liaise with the finance team regarding subscription payments and refunds to ensure appropriate recording of membership payments takes place.

  • Liaise with other teams as required to ensure change of circumstances that affect access to member services are communicated appropriately.

Knowledge and skills required

  • Relevant experience within a membership environment
  • Experience of data management using databases and Customer Relationship Management (CRM) software
  • Experience of handling confidential information and an understanding of Data Protection regulations
  • Excellent written and oral communication skills and able to communicate at all levels and across a range of audiences with ease
  • Knowledge and experience of managing direct debit processes and systems
  • Possess excellent organisational skills and be able to prioritise tasks
  • Demonstrate experience in customer care.
  • Strong numeracy skills and competence in managing data using spreadsheet software.

If you feel you have the relevant skills and experience for this role, please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.