Membership Executive

Membership Executive

Salary: £26,000

Permanent

Office-based, Westminster

Hinter Merrifield are recruiting a Membership Executive for a private membership executive.

About the Membership Organisation
The Membership Executive role is at a unique not-for-profit, private members organisation. Since 1910 this membership organisation has embraced a multi-cultural membership; bringing people together from around the world to meet, socialise and foster an interest in the Commonwealth.

The role: Membership Executive
As an integral part of the membership team, the Membership Executive role provides essential support to
the Head of Rooms & Membership and Senior Membership Executive. As part of the Rooms & Membership
team, you'll assist with the monthly running of renewals, and be a focal point for liaison with all members,
prospective members and the branch network.

Day-to-day duties include; meeting and greeting members, dealing with queries, resolving any complaints,
and making sure we meet our recruitment and retention targets. You will assist with and run the monthly
renewal campaigns and chaser communication from start to finish. Recruitment should be second nature,
and this may involve spending time conducting show rounds of the club, identifying new opportunities for
membership growth and following up leads with prospective members.

• Generally being alert for opportunities to improve the service, product, H&S and security of the club
• Work with the Senior Membership Executive to help the team meet the membership team deadlines and workload
• To deputise effectively for the Senior Membership Executive in their absence
• To attend to any member comments/complaints efficiently and courteously.
• Along with the Head of Rooms & Membership and Senior Membership Executive, you will assist with the monthly renewal campaigns and chaser communications from start to finish; including managing the database, pulling data, segmenting files, and reviewing communications - letters and campaign monitor emails. Managing responses and processing payments.
• Undertake testing and training on any updates on the CRM systems.
• Help train support staff to assist on tasks and duties - internal secondments and new appointments.
• Provide a point of contact for all membership enquiries in person, by telephone, email or web

PERSON SPECIFICATION

• Similar experience in a membership organisation
• Experience in running membership subscriptions
• A graduate or relevant qualification
• Experience in using Fonteva / Salesforce
• Hospitality experience
• Excellent IT skills - including CRM management
• A good understanding of data quality and processes
• Excellent analytical and numeracy skills
• Good at multi-tasking
• Project management experience
• Able to deputise effectively for the Senior Membership Executive.

For more information on the role, contact Akash at Hunter Merrifield.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.