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Membership Engagement Coordinator (9 Month FTC)

JN -112018-134109_1543332052
Up to £25000 per annum

Managing this Role

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Alexandra Kambanella

Senior Consultant - Temporary 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

9 Months FTC - £25,000 (pro rata)

EC1, London

We have an excellent opportunity for an experienced membership administrator from a professional body background to develop their skills and work and support a passionate and dedicated team. This role is working for a specialised Royal society and will be a key part of their exciting new member engagement strategy.

The successful candidate will be an excellent as there will be a high degree of interaction with both members and potential members. It is a diverse and interactive role, requiring attention to detail, the ability to prioritise and manage time effectively.

What will my key responsibilities be?

  • Dealing with general enquiries relating to professional accreditation via a variety of methods, including phone and email
  • Dealing with general enquiries relating to member engagement via a variety of methods, including phone and email
  • Support secretariat: assisting with all aspects of preparation for the work of the Professional Affairs Committee
  • Support secretariat: assisting with all aspects of preparation for the work of the Academic Accreditation Committee
  • Coordinating and supporting the work of the society's sections, special interest groups, and local groups
  • Assisting with the planning and coordination of section and local group meetings and webinars
  • Assisting sections and groups with the AGM process; Checking the membership status, length of service of new committee members
  • Collating web updates, including the online repository

What do I need to be successful in this post?

  • Proven experience providing administrative support in a Membership setting
  • Confident telephone manner with the ability to effectively communicate and engage with a wide range of people
  • Ability to work toward tight deadlines and to manage priorities
  • Strongly motivated to achieve results, with a high degree of professionalism
  • Results driven and team oriented

If you feel you have the relevant skills and experience we'd love to hear from you, so please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


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Membership and Education Assistant

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership & Governance Manager

Central London

£38,000-£42,000

Membership and Governance Manager

Hunter Merrifield is delighted to be supporting a leading association hire a Membership and Governance manager for a specialist profession in the healthcare sector. This is an exciting role, within a relatively new organisation which will create a real impact for this community. The successful candidate will manage all areas of the membership experience, continue to develop a growing membership and ensure it operates effectively within its governance structures.

The ideal candidate will have experience of working within a membership organisation or charity and associated governance structures. They will also be a natural self starter who is motivated by new exciting challenges. This is a pivotal role whereby you will support and engage a developing community of professionals to achieve recognition and accreditation in their field.

What will my responsibilities be?

  • You'll manage all areas of the organisation ensure its membership and the profession develop strategically and achieve acceptance within the wider medical workforce.
  • You'll provide support to the President and senior officers in the implementation of the wider strategy.
  • You'll line manage a small team to deliver excellent service to our members and wider stakeholders.
  • You'll manage the budget, ensuring maximum efficiency of resources.
  • You'll work with external stakeholders such as Health Education England and other royal colleges to promote the physician associate profession and their integration into the NHS.
  • You'll be accountable for governance aspects, ensuring the Board and associated working groups run effectively

What do I need to be successful in this post?

  • You'll have experience of working within a membership organisation or similar and associated governance structures.
  • You'll be adept at proactively building effective relationships with senior stakeholders.
  • You'll have excellent project management and communication skills.
  • You'll have experience of line management and managing a budget.
  • You'll have an understanding of current issues in healthcare and the NHS.
  • Excellent working knowledge of MS Office applications and ideally experience of working with CRM/customer databases

If you are looking for an opportunity to take your experience to more senior level where you can facilitate positive change, we'd love to hear from you - please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.