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Membership Engagement & Development Manager

FRLVC2018_1530263320
£40000 - £45000 per annum

Managing this Role

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Francesca Lord

Client Development Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield.

Membership Manager - Development & Engagement

Heart of City

£40K - £45K with fantastic benefits

We are very excited to be working with one of the most impressive membership bodies for the UK financial markets. With more than 35 years experience of providing advocacy, policy, regulatory advice and best practice, this is a completely member driven organisation.

This is a full time role which would be a strategic and rewarding career move for an experienced business development / client relationship individual with an interest in private equity and venture capital. You will be based in London with the expectation of the ability to travel within the UK as required.

What will I enjoy as part of this role?

Your primary responsibilities will be to track and monitor engagement with members, to identify where there are opportunities and needs, to increase engagement with specific members, to devise and execute engagement plans, and to manage a regional engagement plan.

Regional engagement is key to ensuring an inclusive platform and you will be helping the Head of Membership Services to devise and execute a plan to ensure that members are fully aware of regional activities, and executing a plan to support organisations with similar aims nationwide. Strong commercial awareness is required as your engagement will have a commercial impact. You will enjoy playing a pivotal role and on a day-to-day basis you will need to work with the Membership, Commercial, Marketing, Events, and Training teams and with senior internal and external professionals. You will also have line management responsibility for a Membership Engagement Executive and Membership Data Administrator.

What key skills and experience will I need to ensure that I succeed?

  • Strong private equity/venture capital knowledge is preferable. Experience of working with firms within the industry, or with other large financial or professional services firms would be beneficial;
  • A proven sales, business development or commercial relationship management track record is essential;
  • Excellent writing and presentation skills, with the ability to present ideas and concepts to a broad set of audiences;
  • Strong Word, Excel and PowerPoint skills are essential;
  • Strong relationship building skills;
  • A positive "can-do" attitude;
  • Polite, persuasive and professional communication skills are essential;
  • Collaborative and consultative approach, strong work ethic;
  • Proficiency in the use of CRM, in particular Microsoft Dynamics.

We are open to background however and a proven ability to develop commercial opportunities within the professional services market!

For an informal conversation please contact Francesca Lord @ Hunter Merrifield on 0207 759 7929

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


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Membership and Education Assistant

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership & Governance Manager

Central London

£38,000-£42,000

Membership and Governance Manager

Hunter Merrifield is delighted to be supporting a leading association hire a Membership and Governance manager for a specialist profession in the healthcare sector. This is an exciting role, within a relatively new organisation which will create a real impact for this community. The successful candidate will manage all areas of the membership experience, continue to develop a growing membership and ensure it operates effectively within its governance structures.

The ideal candidate will have experience of working within a membership organisation or charity and associated governance structures. They will also be a natural self starter who is motivated by new exciting challenges. This is a pivotal role whereby you will support and engage a developing community of professionals to achieve recognition and accreditation in their field.

What will my responsibilities be?

  • You'll manage all areas of the organisation ensure its membership and the profession develop strategically and achieve acceptance within the wider medical workforce.
  • You'll provide support to the President and senior officers in the implementation of the wider strategy.
  • You'll line manage a small team to deliver excellent service to our members and wider stakeholders.
  • You'll manage the budget, ensuring maximum efficiency of resources.
  • You'll work with external stakeholders such as Health Education England and other royal colleges to promote the physician associate profession and their integration into the NHS.
  • You'll be accountable for governance aspects, ensuring the Board and associated working groups run effectively

What do I need to be successful in this post?

  • You'll have experience of working within a membership organisation or similar and associated governance structures.
  • You'll be adept at proactively building effective relationships with senior stakeholders.
  • You'll have excellent project management and communication skills.
  • You'll have experience of line management and managing a budget.
  • You'll have an understanding of current issues in healthcare and the NHS.
  • Excellent working knowledge of MS Office applications and ideally experience of working with CRM/customer databases

If you are looking for an opportunity to take your experience to more senior level where you can facilitate positive change, we'd love to hear from you - please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.