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Membership Engagement & Development Manager

FRLVC2018_1530263320
£40000 - £45000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

Membership Manager - Development & Engagement

Heart of City

£40K - £45K with fantastic benefits

We are very excited to be working with one of the most impressive membership bodies for the UK financial markets. With more than 35 years experience of providing advocacy, policy, regulatory advice and best practice, this is a completely member driven organisation.

This is a full time role which would be a strategic and rewarding career move for an experienced business development / client relationship individual with an interest in private equity and venture capital. You will be based in London with the expectation of the ability to travel within the UK as required.

What will I enjoy as part of this role?

Your primary responsibilities will be to track and monitor engagement with members, to identify where there are opportunities and needs, to increase engagement with specific members, to devise and execute engagement plans, and to manage a regional engagement plan.

Regional engagement is key to ensuring an inclusive platform and you will be helping the Head of Membership Services to devise and execute a plan to ensure that members are fully aware of regional activities, and executing a plan to support organisations with similar aims nationwide. Strong commercial awareness is required as your engagement will have a commercial impact. You will enjoy playing a pivotal role and on a day-to-day basis you will need to work with the Membership, Commercial, Marketing, Events, and Training teams and with senior internal and external professionals. You will also have line management responsibility for a Membership Engagement Executive and Membership Data Administrator.

What key skills and experience will I need to ensure that I succeed?

  • Strong private equity/venture capital knowledge is preferable. Experience of working with firms within the industry, or with other large financial or professional services firms would be beneficial;
  • A proven sales, business development or commercial relationship management track record is essential;
  • Excellent writing and presentation skills, with the ability to present ideas and concepts to a broad set of audiences;
  • Strong Word, Excel and PowerPoint skills are essential;
  • Strong relationship building skills;
  • A positive "can-do" attitude;
  • Polite, persuasive and professional communication skills are essential;
  • Collaborative and consultative approach, strong work ethic;
  • Proficiency in the use of CRM, in particular Microsoft Dynamics.

We are open to background however and a proven ability to develop commercial opportunities within the professional services market!

For an informal conversation please contact Francesca Lord @ Hunter Merrifield on 0207 759 7929

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Head of Customer Experience

Our client is a forward thinking, responsive and fast acting membership organisation based in the heart of the City. We are working to find them their new Head of Customer Experience. This is a Senior Management role which will champion the delivery of exceptional customer experience to all customers, whilst managing a team to ensure they meet deliverables, delight the customers / members and deliver on strategic goals.

What does your new role look like?

In this new role, you will be instrumental in supporting the CEO with the delivery of the customer experience to drive increased sales, loyalty and advocacy of the brand. A deep understanding of the brand, values, customers and their behaviours is key to this role, as is role modelling a customer centric approach to everything you do.

You will develop and grow the provision of a proactive and responsive service to members, exam candidates and the wider community of professionals in the industry, worldwide. With support from the Customer Services team, this role is the main point of contact for our members, our candidates and our course delegates both by distance learning and face to face. Account management and marketing communications are encompassed by this role.

What will you be responsible for?

You will take the lead on strategic development and delivery of customer experience services including;

· Member services and renewals

· Section support services

· Exam candidate services

· Training delegate support

· On-site and distance learning delivery support

· Key account support for corporates, educational institutions and other organisations

· Social media communications delivery and support.

What knowledge and skills are essential to help you do this role?

· Experience in leading, managing and mentoring people, comfortable leading teams and operating at a senior level, representing the function across the organisation.

· Experience in delivering customer projects and an understanding of the benefits a customer experience function drives within an organisation.

· A true customer ambassador with the ability to develop a strong understanding of brand and customer journey.

· Ability to track and analyse customer data and distil this into a format that the business can interpret and use for better decision making

You will :

· Have the ability to work on own initiative

· Be a planner & organiser

· Be able to successfully manage multiple initiatives and tight timelines

· To be a team worker

· Excellent communicator

· Ability to work well with people from diverse backgrounds

· Ability to influence & persuade

· Self-reliant and resilient

Behaviours valued in this role:

· Courage to take the right course of action

· Passion to see a job through to completion

· Respect for the views of others

· Ambition to inspire high quality output

· Honesty & integrity to build the trust of colleagues

This is a wonderful role with so much potential to develop professionally whilst shaping the future of a fun and exciting Institute with a global reach. If you want to effect change, are a fantastic leader and enjoy a challenge, this role is for you!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Renewals Co-ordinator

Our client is a dynamic, fluid professional membership body with a commercial, fast paced environment based in the City of London. We are working with them at an exciting period of growth to hire the latest addition for its Membership and Operations team. Playing a crucial role in the delivery of the subscribers and members renewal cycle, you will hold responsibility for delivering excellent customer service and improve retention / renewal rates. You will communicate and suggest improvements to the renewal cycle and deliver regular reporting analyses which will produce emerging trends and insight that you and the team will use to make decisions around the renewals process. You will have the opportunity to engage with Customer Operations as well as Finance with the monthly, quarterly and yearly forecasts as well as tracking income and expenditure budgets.

How will I do this?

* Deliver renewal notifications and reminders, as part of the wider communications
plan that encourages retention and engagement across all membership types.
* To be responsible from a customer perspective for the effective and efficient collection of
fees via Direct Debits, working with Finance to deliver the end-to-end process.
* To manage the bulk lapsing process for all renewal groups, including the monitoring and
reporting of lapsing trends so as to pre-empt and forecast potential retention issues.
* To contribute towards the identification and implementation of renewal strategies in order to
improve retention rates.
* To be responsible for the processing of any Customer Operations purchase orders and
financial adjustments, including tracking and raising any identified issues to relevant
stakeholders.
* To undertake comprehensive data quality checks to ensure the data retrieved is accurate
and relevant prior to information being sent out to the renewal groups, reporting any
anomalies to the relevant stakeholders and working to rectify any issues.
* To manage the third party suppliers for the renewal communications to ensure that the
* To proactively communicate and report on the payment, renewal and lapsing trends of
segmented audience groups, so as to assist in the planning, creation and implementation of
promotional campaigns.
* Report trends and forecasts to the finance team to help with the budget and reforecasting.
Customer centricity
* To develop friendly, positive and supportive relationships with external and internal
customers, and to provide them with excellent service.
* To actively learn from customer feedback, comments and suggestions, including complaints,
to review and improve existing processes, and by doing so to anticipate other
customers' needs. To communicate this knowledge to relevant colleagues and where
relevant take ownership for implementation.

What can we offer you?

Generous annual leave entitlements, in addition to statutory bank holidays and two discretionary days over Christmas
Group Personal Pension Scheme with an employer contribution up to a maximum of 10.15%
Enhanced maternity, paternity and shared parental pay
Interest-free season ticket loan (upon completion of probationary period)
Plus many more attractive benefits

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Assistant

We have an exciting opportunity to work with a vibrant educational charity dedicated to the arts and media industry. The busy Membership Team are looking for a permanent Membership Assistant to join the team in order to enhance the scope of their Membership and support the Events team with their prestigious ceremonies. If you have exemplary customer service skills with an excellent telephone manner this is the role for you! Your duties will include:

  • Processing new member applications and welcoming new members putting together welcome packs and issuing membership cards
  • Maintaining the CRM database system, updating activity, payment and contact details
  • Assisting in processing membership renewals and payments, raising invoices and receipts
  • Dealing with telephone enquiries from both new and existing members as well as the public
  • Dealing with email enquiries from both new and existing members as well as the public
  • Providing general administrative support to the Membership Manager and Chief Executive
  • From time to time assisting with reception duties; greeting guests, telephone enquiries etc.
  • The opportunity to provide assistance to the Events team conferences and Awards ceremonies

Essential:

Proven IT skills, particularly with Microsoft Outlook, Excel and Word.

Proven experience of CRM database systems - CiviCRM desirable.

Presentable and friendly manner.

Good telephone skills.

Good written and oral communication skills.

Good customer service skills.

Good administrative skills.

Ability to work flexibly as a member of a small team managing a large workload, prioritising to enable deadlines to be met.

Desirable:

Experience of database system.

Experience in an administration role.

Experience of accounting systems.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Coordinator (9 Month FTC)

9 Months FTC - £25,000 (pro rata)

EC1, London

We have an excellent opportunity for an experienced membership administrator from a professional body background to develop their skills and work and support a passionate and dedicated team. This role is working for a specialised Royal society and will be a key part of their exciting new member engagement strategy.

The successful candidate will be an excellent as there will be a high degree of interaction with both members and potential members. It is a diverse and interactive role, requiring attention to detail, the ability to prioritise and manage time effectively.

What will my key responsibilities be?

  • Dealing with general enquiries relating to professional accreditation via a variety of methods, including phone and email
  • Dealing with general enquiries relating to member engagement via a variety of methods, including phone and email
  • Support secretariat: assisting with all aspects of preparation for the work of the Professional Affairs Committee
  • Support secretariat: assisting with all aspects of preparation for the work of the Academic Accreditation Committee
  • Coordinating and supporting the work of the society's sections, special interest groups, and local groups
  • Assisting with the planning and coordination of section and local group meetings and webinars
  • Assisting sections and groups with the AGM process; Checking the membership status, length of service of new committee members
  • Collating web updates, including the online repository

What do I need to be successful in this post?

  • Proven experience providing administrative support in a Membership setting
  • Confident telephone manner with the ability to effectively communicate and engage with a wide range of people
  • Ability to work toward tight deadlines and to manage priorities
  • Strongly motivated to achieve results, with a high degree of professionalism
  • Results driven and team oriented

If you feel you have the relevant skills and experience we'd love to hear from you, so please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.