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Membership Development Officers x 2

FRLDEV2018_1533736901
£28500 - £30000 per annum

Managing this Role

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Francesca Lord

Client Development Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield.

Membership Development Executive - £30K, SW London

This highly respected Chartered Institute which provides training, research, professional development, education, advocacy and support to its members is growing it's membership team following an organic promotion. The development team sit within the Membership directorate and work closely with engagement and marketing.

This is a business development/ account management role with the key objectives to recruit and actively convert new and retain existing members. You will have the opportunity to represent this organisation to external audiences, in particular the regions, companies, Colleges and Universities informing them of the benefits and value of membership. You will be part of a crucial function and will be engaging with internal and external stakeholders to ensure the Membership Development Strategy and growth is at the forefront of the Institution's activities.

Membership Development

  • Play a key role in developing and delivering the team's annual programme of membership briefing/workshop sessions (presentations via PowerPoint) in the UK/Ireland regions and identify opportunities for upgrading existing and new members into other grades of membership.
  • Deliver membership briefings/workshops via Webinar for UK and overseas markets.
  • Systematically and regularly follow up, engage and convert leads into membership via phone campaigns and email. Contribute to membership marketing and research campaigns.
  • Provide information and guidance to prospective members and enquirers by telephone and email.
  • Promote the routes to professional registration (EngTech, IEng, CEng) to existing non-registrants and non-members.
  • Promote Fellowship to existing members who may be eligible to upgrade.
  • Visit colleges and universities, promoting student membership as well as corporate grades.
  • Maintain and develop overall team relationships with colleges and universities with the intention to establish key contacts and generate leads into entry and corporate grades of membership.
  • Proactively seek opportunities to promote and recruit new members through contact with key employers in the industry, and conduct company presentations.
  • Generate leads from existing employer relationships and convert them into membership
  • Recruit new members and identify further recruitment opportunities through attendance of relevant events, exhibitions, Societies, Group and Regional meetings and training events.
  • Work with the marketing department to develop and implement recruitment and retention campaigns and promoting the benefits of membership particularly focusing on regional campaigns.
  • Develop and provide clear, consistent messages and guidance information on the benefits and routes to membership to disseminate through a variety of mediums and events and exhibitions as well as universities/colleges and through social media platforms.
  • Update and maintain the membership pages of the website and regularly contribute to the Journal and E-News promoting regional membership activities.
  • Record all activity on the CRM database including inputting potential members' information. Selecting members who are likely to upgrade and monitor existing member data for follow up actions and to produce statistics and progress reports on membership growth and retention.
  • Record and monitor the results of recruitment and retention activities to provide progress against targets.

To enjoy and be successful in this role you will need to be a confident communicator in all mediums, willing and comfortable creating and delivering presentations. You will drive your own research and create sales opportunities and experience of generating leads is key. You will be a high energy individual who thrives on activity, meeting new people and who has a systematic, results focused approach to work.

You will have a chance to get creative also and a good working knowledge of MS Office, CRM and web content management will help you with this. You will have a chance to travel around the UK and Ireland with TOIL available for evening events.

A development role with a creative bias and lots of travel is unusual within membership and one that offers a great team, strong inter-department support network and highly experienced leadership!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


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Membership and Education Assistant

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership & Governance Manager

Central London

£38,000-£42,000

Membership and Governance Manager

Hunter Merrifield is delighted to be supporting a leading association hire a Membership and Governance manager for a specialist profession in the healthcare sector. This is an exciting role, within a relatively new organisation which will create a real impact for this community. The successful candidate will manage all areas of the membership experience, continue to develop a growing membership and ensure it operates effectively within its governance structures.

The ideal candidate will have experience of working within a membership organisation or charity and associated governance structures. They will also be a natural self starter who is motivated by new exciting challenges. This is a pivotal role whereby you will support and engage a developing community of professionals to achieve recognition and accreditation in their field.

What will my responsibilities be?

  • You'll manage all areas of the organisation ensure its membership and the profession develop strategically and achieve acceptance within the wider medical workforce.
  • You'll provide support to the President and senior officers in the implementation of the wider strategy.
  • You'll line manage a small team to deliver excellent service to our members and wider stakeholders.
  • You'll manage the budget, ensuring maximum efficiency of resources.
  • You'll work with external stakeholders such as Health Education England and other royal colleges to promote the physician associate profession and their integration into the NHS.
  • You'll be accountable for governance aspects, ensuring the Board and associated working groups run effectively

What do I need to be successful in this post?

  • You'll have experience of working within a membership organisation or similar and associated governance structures.
  • You'll be adept at proactively building effective relationships with senior stakeholders.
  • You'll have excellent project management and communication skills.
  • You'll have experience of line management and managing a budget.
  • You'll have an understanding of current issues in healthcare and the NHS.
  • Excellent working knowledge of MS Office applications and ideally experience of working with CRM/customer databases

If you are looking for an opportunity to take your experience to more senior level where you can facilitate positive change, we'd love to hear from you - please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.