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Membership Development Officer - Maternity cover

27JOB001_1532710520
Up to £26000 per annum

Central London £26Kpa

We are excited to be working with a highly respected membership body. This organisation is a British multi-disciplinary professional institution dedicated to their global community.

Following an exciting period of change, they are looking to appoint a Membership Development Officer for a 12 month maternity cover to ensure the effective delivery of their recruitment and retention strategy.

The organisation will welcome candidates who are looking for an adventure and hands-on role. You will be a confident communicator, comfortable presenting to university students and external organisations. You will be the first point of contact and be responsible for the successful day to day challenges relating to members.

What will your day be like?

Proactively seek opportunities to recruit and retain members and registrants, promoting the Society through engagement with key organisations, industry partners and stakeholders to achieve the annual growth targets.

Contribute to the delivery of the annual company presentation/briefing schedule, conducting briefings to Corporate Partner companies, universities and colleges.

Follow up, engage and convert new and existing enquirers into membership and registration.

Record and monitor the results of recruitment and retention activities to provide comprehensive statistics and progress reports.

Assist with the membership application processes for all grades of membership, as required

Provide information and guidance to prospective and upgrading members and registrants via email, telephone and social media platforms.

Provide and disseminate clear, consistent messaging and guidance information on the benefits and routes to membership and registration through a variety of mediums, including promotional material, online and print content and social media

Update and maintain the relevant pages of the Society's website, ensuring the provision of engaging, concise and comprehensive information

Produce content for the monthly Society e-Newsletter, Young member's app and website blogs

Assist with the promotion, and where necessary the content for, the Society's online platforms

Contribute to the delivery and administration of recruitment, engagement and retention email marketing campaigns, supporting the associated follow up processes.

Assist with the production/purchase of membership promotional materials including banners, exhibition/air show giveaways and other marketing collateral.

General Duties

Maintain high standard of personal presentation and represent the Society in a professional manner at all times

Liaise with other members of the Society to actively promote opportunities, exchange information and increase professionalism

Undertake all responsibilities with reference to Society procedures

Undertake any reasonable duties as requested by Line Manager and Senior Management Team.

PERSONAL SPECIFICATION

Essential

Desirable

Qualifications and Training

Educated to degree level or equivalent

Experience

Experience of working in a membership/customer focused environment

Experience of use of membership databases

Experience of giving accurate advice via telephone and email.

Experience of giving presentations to a variety of audiences.

Professional Body experience.

Experience of Microsoft Dynamics CRM.

Experience of Dotmailer or other email marketing systems.

Experience of writing for a variety of mediums

Qualities and Attitude

Highly effective communication and interpersonal skills

Self-motivated, resilient and proactive

Ability to build rapport and develop relationships with key stakeholders

Ability to work to tight deadlines with good personal organisation and time management skills

Product Knowledge

Aerospace/Aviation

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Head of Customer Experience

Our client is a forward thinking, responsive and fast acting membership organisation based in the heart of the City. We are working to find them their new Head of Customer Experience. This is a Senior Management role which will champion the delivery of exceptional customer experience to all customers, whilst managing a team to ensure they meet deliverables, delight the customers / members and deliver on strategic goals.

What does your new role look like?

In this new role, you will be instrumental in supporting the CEO with the delivery of the customer experience to drive increased sales, loyalty and advocacy of the brand. A deep understanding of the brand, values, customers and their behaviours is key to this role, as is role modelling a customer centric approach to everything you do.

You will develop and grow the provision of a proactive and responsive service to members, exam candidates and the wider community of professionals in the industry, worldwide. With support from the Customer Services team, this role is the main point of contact for our members, our candidates and our course delegates both by distance learning and face to face. Account management and marketing communications are encompassed by this role.

What will you be responsible for?

You will take the lead on strategic development and delivery of customer experience services including;

· Member services and renewals

· Section support services

· Exam candidate services

· Training delegate support

· On-site and distance learning delivery support

· Key account support for corporates, educational institutions and other organisations

· Social media communications delivery and support.

What knowledge and skills are essential to help you do this role?

· Experience in leading, managing and mentoring people, comfortable leading teams and operating at a senior level, representing the function across the organisation.

· Experience in delivering customer projects and an understanding of the benefits a customer experience function drives within an organisation.

· A true customer ambassador with the ability to develop a strong understanding of brand and customer journey.

· Ability to track and analyse customer data and distil this into a format that the business can interpret and use for better decision making

You will :

· Have the ability to work on own initiative

· Be a planner & organiser

· Be able to successfully manage multiple initiatives and tight timelines

· To be a team worker

· Excellent communicator

· Ability to work well with people from diverse backgrounds

· Ability to influence & persuade

· Self-reliant and resilient

Behaviours valued in this role:

· Courage to take the right course of action

· Passion to see a job through to completion

· Respect for the views of others

· Ambition to inspire high quality output

· Honesty & integrity to build the trust of colleagues

This is a wonderful role with so much potential to develop professionally whilst shaping the future of a fun and exciting Institute with a global reach. If you want to effect change, are a fantastic leader and enjoy a challenge, this role is for you!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.