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Membership Development Manager

JN -082018-131088_1534772549
£30000 - £34000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

Business Development Manager - Membership

£34K, London

This dynamic and independent think tank share and promote dialogue on global finance and economic policy at incredibly senior levels. Via an exciting programme of meetings and research they connect a comprehensive network of private and public sector experts. You will have the chance to have exposure economic and political decision makers at the highest levels. After a highly sucessful start up phase, they are now experiencing a period of growth and are working hard to maintain a creative and proactive environment.

Based in London and reporting to the Head of Business Development, the Business Development Manager will play a key role in promoting and prospecting new business opportunities. The successful applicant will engage major financial services organisations from the public and private sectors in a collaborative manner for partnership/sponsorship opportunities. This includes events, research projects, reports, podcasts, editorials and advertising. In additional to identifying and securing partners for OMFIF's analysis products, the Business Development Manager will focus on increasing the membership base. Membership is a core element of this think tank and the Business Development Manager will be engaging with senior-level executives in financial institutions globally.

The successful candidate would ideally have more than two years' experience in business development or sales roles within the economic, financial or legal sector, or a similar environment, and can demonstrate a proven track record in new revenue generation. We would expect the Business Development Manager to:

* Develop revenue generating engagements with existing products for new members/markets

* Identify and generate leads through effective telephone liaison with prospective members and sponsors, promotional correspondence, client visits particularly within the London area and presentations on the benefits of membership

*Drive and coordinate successful negotiations with prospective members and sponsors * Build, manage and maintain a substantial pipeline of potential members using the CRM system (Salesforce and Pardot), ensuring accurate and up-to-date record-keeping

* Work towards, meet and exceed realistic and agreed sales targets for new business, up-selling contracts and other membership business development objectives

* Work closely with other teams to deliver projects for new members/markets.

Skills, experience and qualifications:

* Highly organised, attentive to detail with strong ability to prioritise leads/projects effectively

* Excellent phone and written communication skills and good understanding of diplomatic language. A second language is an advantage but not essential

* Show ability to work under pressure and manage multiple projects to tight deadlines

* Proactive attitude with proven experience in sales, business development, or membership roles, in or with public and private financial institutions is desirable

* Sound commercial understanding and proficiency with senior-level client interaction

* Ability to work with other teams and across the organisation

* Operate standard Microsoft Office systems and CRM software (Salesforce)

* Educated to degree level, ideally in a relevant subject.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership Renewals Co-ordinator

Our client is a dynamic, fluid professional membership body with a commercial, fast paced environment based in the City of London. We are working with them at an exciting period of growth to hire the latest addition for its Membership and Operations team. Playing a crucial role in the delivery of the subscribers and members renewal cycle, you will hold responsibility for delivering excellent customer service and improve retention / renewal rates. You will communicate and suggest improvements to the renewal cycle and deliver regular reporting analyses which will produce emerging trends and insight that you and the team will use to make decisions around the renewals process. You will have the opportunity to engage with Customer Operations as well as Finance with the monthly, quarterly and yearly forecasts as well as tracking income and expenditure budgets.

How will I do this?

* Deliver renewal notifications and reminders, as part of the wider communications
plan that encourages retention and engagement across all membership types.
* To be responsible from a customer perspective for the effective and efficient collection of
fees via Direct Debits, working with Finance to deliver the end-to-end process.
* To manage the bulk lapsing process for all renewal groups, including the monitoring and
reporting of lapsing trends so as to pre-empt and forecast potential retention issues.
* To contribute towards the identification and implementation of renewal strategies in order to
improve retention rates.
* To be responsible for the processing of any Customer Operations purchase orders and
financial adjustments, including tracking and raising any identified issues to relevant
stakeholders.
* To undertake comprehensive data quality checks to ensure the data retrieved is accurate
and relevant prior to information being sent out to the renewal groups, reporting any
anomalies to the relevant stakeholders and working to rectify any issues.
* To manage the third party suppliers for the renewal communications to ensure that the
* To proactively communicate and report on the payment, renewal and lapsing trends of
segmented audience groups, so as to assist in the planning, creation and implementation of
promotional campaigns.
* Report trends and forecasts to the finance team to help with the budget and reforecasting.
Customer centricity
* To develop friendly, positive and supportive relationships with external and internal
customers, and to provide them with excellent service.
* To actively learn from customer feedback, comments and suggestions, including complaints,
to review and improve existing processes, and by doing so to anticipate other
customers' needs. To communicate this knowledge to relevant colleagues and where
relevant take ownership for implementation.

What can we offer you?

Generous annual leave entitlements, in addition to statutory bank holidays and two discretionary days over Christmas
Group Personal Pension Scheme with an employer contribution up to a maximum of 10.15%
Enhanced maternity, paternity and shared parental pay
Interest-free season ticket loan (upon completion of probationary period)
Plus many more attractive benefits

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.