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Membership Coordinator

HM005_1524853667
£25000 - £28000 per annum

Membership Coordinator

This is a fantastic opportunity to support a great membership organisation based in central London. You will be a key member and play an important role providing administrative support to the team.

Responsibilities

  • Fully understanding all the functionality of the system within the organisation on how to maximise its potential
  • Accurate inputting of data onto the system. Including meeting notes, changes in job title, changes in membership, invoice and payment status
  • Accurate on-going management of the data held within the database
  • Extracting reports from the database as requested by the team

  • Proactively identify and provide suggestions to improvements to the system to create a more effective and efficient system
  • Coordinate and attend member relationship and commercial meetings to capture new insights to update the database and support where appropriate with facilitating actions from these meetings
  • Coordinate communications with members such as usage reports, event attendance reports
  • Provide reliable and efficient administrative support for the member relationship and commercial team in scheduling meetings, booking travel, collating sales materials, reminding members of events
  • Answering the phone and effectively handling queries/questions and rerouting calls to colleagues with a high level of professionalism and customer care
  • Provide logistical and administrative support in the preparations for each event
  • In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by the Member Relationship Manager

Key skills required:

  • Planning and organisation with attention to detail and accuracy
  • Responsive, proactive can do attitude and solutions focused
  • Ability to learn quickly and take responsibility
  • Strong, confident communication and collaboration
  • Ability to multi-task, work quickly, against deadlines and under pressure
  • Focus on customer service
  • Ability to work in a team and independently to a high standard without constant supervision
  • IT aptitude
  • Previous experience of working in an office environment

If you would like to play a crucial part in this fantastic organisation, please contact me today.

  • Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
  • Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
  • PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
  • Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.
  • Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
  • PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership Officer

£25,000-£27,000 per annum

Central London

We are very delighted to be working with a leading medical Royal College to recruit a Membership Officer. It is an exciting time of change for this organisation, so this is a fantastic opportunity for a proactive and self-motivated candidate to shape this role. Ideally, we a looking for someone with proven experience in a member/customer facing role, where they have provided an excellent service and have managed payments and subscriptions.

This role offers a chance to get in involved in different projects across marketing and communications, as well be an integral part of a vital team.

What will my responsibilities be?

  • Responsible for the CRM database ensuring timely and accurate processing and updates for all aspects of membership data and their subscriptions.
  • Process individual applications for membership and prepare electronic listings for Membership Approval and Council listing for ratification.
  • Responsible for preparation and processing of fortnightly membership approvals. This includes the collation of relevant membership statistics after the approval process and the dispatch Membership approval emails and letters within strict timescales.
  • To assist the Membership Manager with developing and implementing Member value proposition and engagement policy to improve the service delivered and the relationship with its members.
  • Produce and issue a variety of correspondence involving all aspects of membership, verifications, tax letters and subscriptions or non-collection of subscriptions both as part of regular processes and ad hoc as required.
  • To be responsible for maintaining the Direct Debit system with accurate membership data, processing BACS reports and generating related correspondence.
  • Liaise with the finance team regarding subscription payments and refunds to ensure appropriate recording of membership payments takes place.

What skills and experience do I need to be successful in this post?

Experience

  • Membership administration in a professional office environment
  • Experience in handling Direct Debits
  • Experience of providing front line customer service
  • Experience of handling confidential information and an understanding of Data Protection regulations

Skills

  • Computer Literate in MS software programmes, in particular, Word, Excel, and Outlook
  • Competent in creating and managing spreadsheets, inputting and manipulating data
  • Experience of data management using databases and Customer Relationship Management (CRM) software

If you have proven experience in the areas mentioned and a positive and enthusiastic attitude to your work, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Sponsorship and Partnerships Sales Executive

Hunter Merrifield are delighted to be working with the leading membership body in the UK within the profession of planning, who champion the power of planning in creating prosperous places and vibrant communities. They represent over 25,000 members worldwide, supporting them throughout their careers. They shape planning policy, raise professional standards and are the only body in the UK to confer Chartered status to planners, the highest professional qualification

They are improving and growing their sponsorship offering, creating new opportunities and forging new partnerships within the industry. This is an exciting opportunity for an experienced sales person to join our team during this time of change, and be an integral part of these improvements.

What will my key responsibilities be in this role?

  • Responsibility for exhibition and sponsorship sales at the organisations three major national events, with combined revenue of around £200k.
  • Build relationships with major partners to assess their individual needs to inform more bespoke offering.
  • Ensure sponsorship/partners data is up to date and accurate on the CRM.
  • Monitoring sponsorship activity, in particular activity involving major partners.
  • Supporting Nations, regions and other teams in helping to create attractive sponsorship packages.
  • Market research/attendance at industry events to source new leads.
  • Conducting face to face meetings and a high volume of phone calls, to procure new business.
  • Constructing written proposals for sponsorship, both one-off packages and year round partnership packages representing various business areas.
  • Review current sponsorship opportunities and develop new/bespoke opportunities for clients.
  • Meeting KPIs as indicated by the Events Business Manager. This will include, but is not limited to call time targets, meeting targets and revenue targets.
  • Undertake such other duties, commensurate with the post, as may be directed by the Events Business Manager.

What experience do I need to be successful in this role?

  • Previous experience in a sales role, including selling bespoke packages and consulting with clients to meet their objectives.
  • Strong track-record of hitting revenue targets.
  • A confident, proactive, sales-driven individual
  • Creativity and flexibility to come up with sponsorship packages.
  • Excellent verbal communication skills, including the ability to communicate complex issues simply and effectively.
  • Excellent interpersonal skills, able to deal confidently with a range of people at all levels.
  • The ability to manage and prioritise a complex workload, and deal with conflicting demands and meet tight deadlines in a fast paced environment.
  • Experience of working for a membership organisation.
  • Experience with a CRM system.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior Membership Officer

Hunter Merrifield are delighted to be working with the leading membership body in the UK within the profession of planning. They work closely with government, influencing policy and legislation. With approximately 25,000 members worldwide, they develop and support their members throughout their careers. They are responsible for maintaining professional standards and accrediting world class planning courses.

This is an exciting opportunity to make a real difference to the membership team, working closely with the Membership Manager and Head of Membership to contribute to membership strategies to maximise membership growth and retention.

What will my key responsibilities be in this role?

  • To coordinate the Assessment of Professional Competence (APC) process, ensuring consistency.
  • Working with the team to ensure all administration is undertaken and deadlines are met.
  • To coordinate the Associate and Legal Associate assessment process, ensuring they are consistent with the APC and assessments are undertaken in a timely and professional manner.
  • To provide one to one support to candidates requiring assistance with the assessment feedback.
  • To undertake statistical analysis of membership elections.
  • To work with the Head of Membership and Membership Manager to contribute to membership conversion strategies, the member journey and segmenting and profiling of membership data.
  • Oversee and manage the membership section of the CRM, ensuring the integrity of the data.
  • Work with the ICT team and CRM supplier to design and increase the automation and improve systems around the membership application process.
  • To maintain and update the Membership Register, using Microsoft Dynamics.
  • To work with the Membership Manager and relevant Committees and Panels to review membership processes and procedures.
  • To support the implementation of the Student Member Strategy.
  • Operate a high standard of customer care, responding to written and telephone enquiries.
  • To support the work of the Membership Assessment Advisory Panel by preparing and coordinating agendas, papers, minutes and their distribution and assisting in the implementation and monitoring of actions arising from the meetings.
  • To support the work of the Membership & Ethics Committee by preparing papers, writing minutes and assisting in the implementation and monitoring of actions arising from the meetings.
  • Work with colleagues across the team to ensure the assessment and customer service are aligned to the needs of members and enhance membership development.
  • Ensure membership application guidance documents and resource materials are up to date and relevant. Source new guidance materials if needed.
  • To promote Chartered membership through the APC and all classes of membership by providing presentations to potential members and key stakeholders. This will include some travel in the UK.
  • Ensure membership pages on the website are fit for purpose and content is updated on a regular basis.
  • To assist with processing membership applications and assessment feedback during busy periods.

What experience do I need to be successful in this role?

  • Experience of working within the membership team of a professional membership organisation
  • A good understanding of the principles of assessing professional competence and the benefits of being a member of a professional body
  • Excellent IT skills including advanced CRM knowledge and skills
  • Experience of producing and analysing statistical data
  • Experience of reviewing and implementing procedures and systems
  • Effective stakeholder management skills
  • A strong customer focus.
  • Ability to work on own initiative but also work effectively as a member of a team.
  • Good communication skills, oral and written including good report writing skills.
  • Ability to work to tight deadlines as necessary.
  • Excellent presentation skills including experience of giving presentations

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Sponsorship and Commercial Executive

ROLE: Sponsorship and Commercial Executive

Job Type: Full time, Permanent Contract

SALARY: Up to £30k

LOCATION: Central London

Hunter Merrifield is excited to be working with a membership organisation that represents and advises UK food and drink manufacturers; they are the voice of the UK food and drink industry.

We are looking for an experienced fundraising professional or a candidate with proven experience building commercial relationships with corporate partners. In this role, the successful candidate will be responsible for developing and maximising commercial income streams to support the organisations work for its members.

This is a rare opportunity for an enthusiastic, credible and self-motivated candidate to support this team to achieve its targets as well as an opportunity to develop their skills in negotiation, events coordination and stakeholder management.

What will my responsibilities be in this role?

  • Assisting the team in researching and developing new commercial opportunities.
  • Researching and approaching sponsorship prospects by telephone and email.
  • Account managing corporate partnerships with high value.
  • Managing paid marketing and sponsorship relationships.
  • Managing the commercial training income stream.
  • Creating and maintaining records on the membership CRM.
  • Compiling a database list of call targets and maintaining records.
  • Maintaining invoicing spreadsheets and arranging billing.
  • Providing support at membership events.
  • Occasional administrative support for the team and the Membership and Commercial Director.

What experience do I need to be successful in this post?

To be considered for this role you will need to be self-motivated and results driven, committed to reaching stringent commercial targets. You will have:

  • Excellent negotiating skills, persuasive and polite, with the ability to quickly and confidently grasp the membership offer and communicate the benefits via telephone, email or face-to-face.
  • Experience of working in demanding commercial, sales or sponsorship role.
  • Team player, flexible and adaptable to changing priorities.
  • Calm under pressure whilst appreciating key targets need to be achieved.
  • Experience of working within the following: trade association, fundraising, sales/ marketing qualification would be desirable

What Key Skills do I need?

  • Good research skills, with the ability to use a variety of sources.
  • Excellent IT skills including use of database and content management systems.
  • Proven experience of working in a sales role (either paid or intern), where marketing calls and/ or regular customer contact formed a key part of the role.
  • Educated to GCSE level in Maths and English.


If your experience matches what we are looking for and you are looking for a new challenge, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Qualification Support Officer

Hunter Merrifield are pleased to be working with a Membership Organisation who are the Pension Industry's Awarding and Accreditation Body. They oversee thousands of qualifications both Nationwide and Globally.

The organisation is currently undergoing an exciting period of internal change, and this has resulted in the need to establish a new delivery team!

They are looking for a Qualifications Officer to support the Head of Lifelong Learning and Qualifications. This role will support the management and development of the existing, and new qualifications, assessments and products to a high degree of service delivery and customer focus.

What will my duties be in this role?

  • Under the direction of the immediate line manager ensure that the development of allocated qualifications, assessments and associated product surrounds and processes meet the defined quality standards prior to operational sign off by the immediate line manager
  • To oversee a specific range of exams from registration to certification of learners, and offer support to the particular examination committees
  • Work in partnership with a range of internal and external stakeholders and suppliers to support the effective development and implementation of the qualifications, assessments and product surrounds to centres
  • Provide support to colleagues in Membership Services to offer a seamless service
  • To offer assistance across the qualifications team, when and where necessary

What experience do I need to be successful in this role?

  • Be a skilled communicator both orally and in writing.
  • Demonstrate an analytical, methodical and creative approach to problem solving
  • Possess a good theoretical understanding of educational theory and practice - especially as it relates to qualification and assessment design and curriculum development.
  • Experience of working within a membership organisation
  • Educated to A Level/Level 3 (or equivalent) as a minimum
  • Be able to demonstrate direct relevant experience for this role.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.