Membership Assistant

JN -122018-134309_1543938248
Up to £22000 per annum

Managing this Role

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Michaela Anderson

Associate Consultant - Temporary 0207 759 7929

Michaela has four years' experience working for membership organisations – both NFP and commercial subscription models. With her strong knowledge of the membership space, Michaela is able to provide a thorough, consultative approach to engaging with candidates and clients. Her background in retail and communications has developed her interest in marketing and consumer insight, enabling her to be innovative in her thinking with community development always at the heart of what she does.

We have an exciting opportunity to work with a vibrant educational charity dedicated to the arts and media industry. The busy Membership Team are looking for a permanent Membership Assistant to join the team in order to enhance the scope of their Membership and support the Events team with their prestigious ceremonies. If you have exemplary customer service skills with an excellent telephone manner this is the role for you! Your duties will include:

  • Processing new member applications and welcoming new members putting together welcome packs and issuing membership cards
  • Maintaining the CRM database system, updating activity, payment and contact details
  • Assisting in processing membership renewals and payments, raising invoices and receipts
  • Dealing with telephone enquiries from both new and existing members as well as the public
  • Dealing with email enquiries from both new and existing members as well as the public
  • Providing general administrative support to the Membership Manager and Chief Executive
  • From time to time assisting with reception duties; greeting guests, telephone enquiries etc.
  • The opportunity to provide assistance to the Events team conferences and Awards ceremonies

Essential:

Proven IT skills, particularly with Microsoft Outlook, Excel and Word.

Proven experience of CRM database systems - CiviCRM desirable.

Presentable and friendly manner.

Good telephone skills.

Good written and oral communication skills.

Good customer service skills.

Good administrative skills.

Ability to work flexibly as a member of a small team managing a large workload, prioritising to enable deadlines to be met.

Desirable:

Experience of database system.

Experience in an administration role.

Experience of accounting systems.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.