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Membership and Education Assistant

LF-HM/190207_1551107988
£23000 - £25000 per annum

Managing this Role

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Lauren Fitzgerald

Senior Consultant - Permanent 0207 759 7929

Lauren, Hunter Merrifield’s senior consultant, places high-calibre candidates into permanent membership, engagement and policy roles. With 7 years' experience in the staffing and recruitment industry, she has a strong consulting background and is skilled in executive search, customer relationship management, technical recruiting and management.

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


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Membership and Education Assistant

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership and Education Assistant

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Temporary Registration Officer (2 - 3 months)

2- 3 months temp

Kings Cross, London

£16.50p/h

We are delighted to be working with a leading professional body in the STEM sector, to hire a temporary Registration Officer. The ideal candidate will have proven experience supporting members and will have. This role is responsible for contacting our members who have registered or Chartership with regards to an audit, so it is important that the successful candidate can manage complex conversations.

What will my key duties be?

  • Process applications for Chartership including sending out decisions from the panels
  • Arrange the panels to assess the applications
  • Respond to emails in both the CPD and Panel inboxes
  • Maintaining the application process

What skills experience do I need to be successful in this role?

  • Experience in a professional membership body
  • Extensive experience dealing with member queries over phone and email
  • Preferably experience of the Chartership process
  • Excellent, diplomatic phone manner
  • Strong attention to detail

If you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Sponsorship and Commercial Executive

ROLE: Sponsorship and Commercial Executive

Job Type: Full time, Permanent Contract

SALARY: Up to £30k

LOCATION: Central London

Hunter Merrifield is excited to be working with a membership organisation that represents and advises UK food and drink manufacturers; they are the voice of the UK food and drink industry.

We are looking for an experienced fundraising professional or a candidate with proven experience building commercial relationships with corporate partners. In this role, the successful candidate will be responsible for developing and maximising commercial income streams to support the organisations work for its members.

This is a rare opportunity for an enthusiastic, credible and self-motivated candidate to support this team to achieve its targets as well as an opportunity to develop their skills in negotiation, events coordination and stakeholder management.

What will my responsibilities be in this role?

  • Assisting the team in researching and developing new commercial opportunities.
  • Researching and approaching sponsorship prospects by telephone and email.
  • Account managing corporate partnerships with high value.
  • Managing paid marketing and sponsorship relationships.
  • Managing the commercial training income stream.
  • Creating and maintaining records on the membership CRM.
  • Compiling a database list of call targets and maintaining records.
  • Maintaining invoicing spreadsheets and arranging billing.
  • Providing support at membership events.
  • Occasional administrative support for the team and the Membership and Commercial Director.

What experience do I need to be successful in this post?

To be considered for this role you will need to be self-motivated and results driven, committed to reaching stringent commercial targets. You will have:

  • Excellent negotiating skills, persuasive and polite, with the ability to quickly and confidently grasp the membership offer and communicate the benefits via telephone, email or face-to-face.
  • Experience of working in demanding commercial, sales or sponsorship role.
  • Team player, flexible and adaptable to changing priorities.
  • Calm under pressure whilst appreciating key targets need to be achieved.
  • Experience of working within the following: trade association, fundraising, sales/ marketing qualification would be desirable

What Key Skills do I need?

  • Good research skills, with the ability to use a variety of sources.
  • Excellent IT skills including use of database and content management systems.
  • Proven experience of working in a sales role (either paid or intern), where marketing calls and/ or regular customer contact formed a key part of the role.
  • Educated to GCSE level in Maths and English.


If your experience matches what we are looking for and you are looking for a new challenge, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.