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Membership Administrator (4-6 weeks)

JN -082018-131442_1535721050
£12 - £13 per hour

Managing this Role

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Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

Interim Membership Marketing Officer

We have an opportunity to support the Membership team of leading medical Royal College for a period of 4-6 weeks months. The successful candidate will be liaising directly with members to answer their queries and process their payments

What will my responsibilities be?

Administration

Answering calls from members

  • Taking payments over the phone
  • Answering queries about membership categories
  • Issuing new renewal paperwork where required

Processing payments

  • Credit Card payments through Sagepay over the phone
  • Cheques
  • Setting up Direct Debits
  • Matching off bank transfers

Updating Integra

  • Payment details
  • Direct Debit details
  • Other contact detail updates
  • Sending receipts generated via Integra
  • Collating joining packs for new members

What experience do I need to be successful in this post?

Skills

  • Accuracy and attention to detail is paramount
  • Excellent customer service
  • Pleasant and business-like phone manner
  • Finding out their reasons for wanting to leave
  • Database skills essential
  • Knowledge of Integra desirable

If you are available from 20th September until the end of October, please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Sponsorship Sales Executive

Central London,

circa £25k

Permanent

We have an exciting opportunity with an internationally renowned Royal Society for a Sponsorship Sales Executive. This organisation works to provide a platform for important debate about crucial healthcare issues and are looking for someone who is passionate and socially-conscious.

The successful candidate will be responsible for selling sponsorship and exhibition packages at our client's conferences and events as well as sourcing, managing and developing relationships with new and existing sponsors within the healthcare sector. The ideal candidate will be proactive and personable with proven experience managing and retaining key client relationships.

What I will be doing in this role?

Account Management

  • Build a rapport with current/previous clients, growing existing account relationships adding value to the clients.
  • Developing creative approaches to the delivery of sponsorship packages.
  • To thoroughly prepare for each event, highlighting client goals and objectives, in order to consistently deliver for our sponsors.
  • Directly support sponsorship clients at their events, ensuring that the logistics are clearly agreed and provide on the day assistance to sponsors.
  • Develop exhibitor manuals, floor plans, evaluation forms and lead sponsorship marketing publications.
  • Develop and maintain expertise on compliance (ABPI, BIVDA and other relevant regulatory bodies)
  • To review and promote on-line sponsorship opportunities across identified areas on the company website and in other delegate communications where relevant.

Sales

  • To accurately identify and target new potential sponsors for meetings and events, and communicate effective sales proposals, building new sponsorship prospects in the medical/pharma and related markets.
  • Create and manage a pipeline of prospects to grow the sponsorship client base and ensure target attainment.
  • Assess and monitor speciality Sections with sponsorship opportunities and work closely with Section Councils and meeting organisers to follow up contacts provided through them and develop leads into confirmed sales.
  • Responsibility for contributing to and implementing the sponsorship strategy and maximising sponsorship revenue for the Education Department and across the wider portfolio where required.
  • To attend relevant external events and networking opportunities where appropriate, to support the sales process and lead generation.

Reporting and Processing

  • Monitor and forecast sponsorship income against the predicted target on a monthly basis.
  • Maintain contacts on CRM on a day to day basis, to ensure appropriate management of client information.
  • Raising agreements, sponsorship invoices, ensuring correct details, contracts and accompanying paperwork as required.

What do I need to be successful in this role?

  • Educated to degree level or equivalent
  • Proven sales experience (ideally in events sponsorship)
  • Ability to plan and organise effectively, ensuring maximum use of time throughout the day.
  • Clear and confident communicator, who demonstrates the ability to make business relationships with senior decision makers.
  • Enthusiastic, energetic and passionate about personal success.
  • Evidence of delivering and exceeding sales targets.
  • Willingness to learn
  • Personable individual who works well as part of a team.

If you have account management experience and are looking for a role where you can grow in an established team, please get in touch today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.