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Membership Development Officer

LF-HM/190731ECI_1564590989
Up to £41500 per annum

Job Role: Membership Development Officer - London & South East England

Location: Central London (or Home Based)

Salary: £41,500

Role: Permanent

Hunter Merrifield are delighted to being working with an international membership organisation that promotes and advances civil engineering around the world. Our client are a qualifying body, a centre for the exchange of specialist knowledge, and a provider of resources to encourage innovation and excellence in the profession worldwide.

Our client are looking for a Membership Development Officer who can cover the London & South East England regions with the flexibility of working from home or in the London office. The focus of the Membership Development Officer (MDO) role is to provide support and guidance to aspiring and current members.

This involves:

· Meeting potential members in groups or individually and explaining the various routes to help them get professionally qualified at the appropriate level.

· Advising current members on how to progress their professional qualifications.

· Meeting with a broad spectrum of Civil Engineering related employer organisations and educational establishments.

What will my responsibilities be in this role?

  • Membership development and growth - actively seeking and implementing initiatives to develop our membership base and undertaking activities to promote and grow membership.
  • Membership support - providing advice and guidance to members and non-members.
  • Employer support - providing advice and guidance to employers on professional development
  • Educational establishments- developing links with colleges and universities.

What Key Skills do I need?

The successful candidate will have excellent written and verbal communication skills and the ability to prepare and deliver presentations. You will be comfortable in dealing with people on a personal and a group basis. You must also have a good working knowledge of MS Office applications.

What experience do I need to be successful in this post?

§ You will have previous experience in liaising with a wide audience of people, along with the ability to engage and relate to members of the engineering and education professions.

§ Attention to detail and the ability to turn technical material into non-technical outputs are essential, as is the ability to target and engage a diverse range of audiences.

§ The ability to work alone and as part of a multi-functional team, while managing a number of tasks effectively.

If your experience matches what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Customer Support Co-ordinator - Membership

Customer Support Co-ordinator - £32,700pa Benefits

12mth FTC - January start - City Based.

Hunter Merrifield are working with one of the most dynamic and innovative membership bodies with a global reach to appoint an exciting role within their Membership team starting in January. Recently winning NFP employer of the year in recognition of their fantastic culture and people orientated organisation, their newest hire will have an integral part to play in the delivery of exceptional customer service and the continued excellence of the internal learning and development for their large and fluid membership facing team.

What will this role offer you?

This role has a lot of responsibility and if you are from a call centre / customer services training, coaching or quality assurance background, it will offer an exciting chance to progress and develop. You will be responsible for providing effective training and coaching to new and existing staff across the customer facing teams to instil excellence in customer service. You will also be working with the membership team to ensure that all regulatory, compliance and operational aspects of work are clearly understood and adhered to. Highly organised and efficient you will be confident undertaking regular audits to ensure the quality of work and that any training needs and performance gaps are identified and addressed. Working closely with individuals and teams you will deliver effective and constructive feedback, create personal development plans and provide ongoing coaching and support in both 121 and group training.

This new role will allow you to work closely with the management team and help them make decisions around opportunities for improvement. You will also make sure that the teams that you are coaching have access to the best levels of support and resources to allow them to deliver exceptional membership services.

Who are you?

You will be an excellent communicator with the ability to motivate teams and individuals. Passionate about sharing and developing new ideas you will be able to demonstrate a strong sense of Customer centricity and take pride in this with both internal and external audiences. Highly organised, focused, and able to use data and analysis to drive decision making and strategy, you will enjoy responsibility and ownership of key tasks. Communication and the ability to share information with a good understanding of audience is crucial. To enjoy this role and make the most of the opportunities available you will have an upbeat and positive approach, be committed to seeing a task through and maintain a flexible yet professional approach to tasks, colleagues and customers.

Previous roles that you may have undertaken may be Membership Services, Quality Assurance, Learning and Development, Customer Service coach, Training or Education.

This exciting role will drive our clients customer services training strategy in 2020 and there is a very real opportunity for the FTC to become something more!

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.