This job is no longer available.
You can view related vacancies or set-up an email alert notification when similar jobs are added to the website using the buttons below.

Membership Account Executive

HM25183_1540485837
Up to £24000 per annum Commission

Our client, a leading membership organisation, based in the heart of the West End, is looking for a highly self motivated and professional individual to support the account manager to effectively deliver a recruitment and retention strategy.

The ideal candidate will have previous experience working within a membership or customer focused environment.

Key Responsibilities:

Collecting renewal payments in the designated time.

Support the Account Manager in the management, analysis and upkeep of the team portfolio for members.

From within the portfolio identify key members/contacts and ensure they are fully engaged and are utilising information and have access to:

  • Sector/channel councils (and interest groups)
  • Legal services
  • Events and workshops
  • A quarterly activity report

A successful account executive will work collaboratively with colleagues and provide the necessary support to members. They will also use their commercial skills to identify and develop additional revenue opportunities beyond the annual membership fee:

  • cross selling opportunities
  • possible new sponsorships

Provide advice to members either directly or through liaison, including

  • Legal and regulatory affairs
  • business advice on trend forecasting
  • exchange of knowledge and ideas on Best Practice
  • Introduce members to each other where appropriate to help them develop their business opportunities

The AE's role is a balance between supporting the AM and a member facing position - the AE is expected to meet their members in person through "field-based" member visits/presentations expected to have a number of meetings per week (including evening events) and is expected to participate in events and activities.

General

Meet all internal reporting requirements

Keep updated on trends and issues affecting the Marketing sector generally.

In conjunction with appropriate staff, ensure that Office, and Health and Safety and Data Protection procedures are complied with.

Undertake such other tasks and duties as may be required from time to time.

Experience and Background

The successful candidate should be energetic, vibrant, enthusiastic and collaborative.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership and Education Assistant

JOB TITLE: Membership and Education Assistant

LOCATION: London

WORKING HOURS: 9am-5pm (35 hours per week)

We have a new and exciting opportunity to work within a specialist trade body and membership organisation. This organisation is solely dedicated to promoting the interests of the whole industry and works closely with over 1000 members.

What is the main purpose and aims of this role?

  • To support the education and membership activities through excellent customer service towards members and students and by coordinating events in an organised and professional manner:
  • To be the key liaison point for matters related to education and Institute membership
  • To organise branch events and manage the member life cycle for the Institute
  • To provide admin support to the education programme, coordinating exams, training courses and maintaining records and producing management reports and analysis
  • To be the Secretary to the Institute and Education committees - arranging the meetings, producing papers, making note of the key points throughout the meeting and managing action list thereafter.

What would my responsibilities be?

  • Be the first point of contact to answer phone calls and general emails providing timely, professional customer service at all times
  • Working as part of a small team, assist in the delivery of major events throughout the year
  • Maintain and develop the membership database
  • Produce and distribute annual membership cards, crest and certificate, monitor all course work activity and convey results to new and renewing members
  • To manage the annual renewals process
  • Responsible for updating and developing the Institute section of the website
  • Act as the Head Office point of contact for the membership Branch Chairmen
  • Maintain the procedural manual for Institute activity and have oversight of the regional activities
  • Organise and attend Executive and Education committee meetings and take minutes
  • Organise classroom training and in-house training courses
  • Organising examination venues in the UK and overseas
  • Preparation of online surveys

What Key Skills do I need?

  • Microsoft Excel, Word and PowerPoint
  • Experience using CRM software
  • Be customer service orientated
  • Strong attention to detail
  • Organised and able to work to strict deadlines
  • Takes ownership of role and builds a strong rapport with members and students
  • Solid communication skills (both verbal and written)
  • Demonstrates initiative
  • Enthusiasm and energy for getting the job done

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases and contacting members/customers by email and telephone. As well as having confident customer service skills, this role requires strong administrative skills as data entry on their systems must be accurate and regularly maintained.

As you will be part of a small team your role is vital towards ensuring the smooth running of the day to day business. Within this varied role you will also have the support to learn and develop your skills.

Ideally, we are looking for individuals who have at least 1-2 year's experience in a membership or education environment but we will consider applications from those with strong customer service and admin experience as well as right attitude and skills to grow within the role. If you feel you have the right skills and experience and are looking for a new opportunity, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Services Executive

LOCATION: West London

SALARY: £23k - £26k

ROLE: Permanent

Hunter Merrifield is delighted to be working with a professional member network offering business leaders the knowledge and connections to achieve greater impact. This professional member network enables C-suite executives to learn from their peers and engage in the discussions that are transforming their business environment. This is an important and exciting role which will support the growth of this organisation.

The successful candidate will be a highly organised with the ability to multitask, staying calm and being able to find a solution when a challenge arises. In this role, you will represent the professional membership by building strong relationships throughout your role, including face-to-face, ensuring that members feel represented and are maximising the membership offering.

What will my key responsibilities be in this role?

  • Support all aspects of Network Membership
  • Network Membership administration management
  • Event management
  • External Network Membership communications
  • First point of contact for all Network members

What will my specific duties be in this role?

  • Team Relationship
    • Effectively communicate with all teams
    • Ownership and management of communications calendar (member updates, event invites, etc)
    • Ability to manage own workload and coordinate with own teams effectively for overall business benefit
    • Ability to audit all Network database, flag errors and offer and execute solutions
  • Members Relationship
    • Manage new and Renewable Membership procedure
    • Ability to give Members an overview of the offering
    • Deal with all Membership requests
  • Meetings - Event Planning and Execution
    • Sending invites/reminders and tracking attendance
    • Preparation of all meeting materials
    • Liaise with hosts/speakers/chairs once introduced
    • Greeting and interaction with Members and prospects

What do I need to be successful in this role?

To be successful in this role, you need to be able to show that you have the ability to manage multiple tasks at one time and have an eye for detail with strong administration skills. As well as engaging with the membership in your day to day role, this is a membership facing role so confidence and the ability to build strong relationships are important to the success of this role.

If you have proven experience building relationships and event planning, we would love to hear from you! Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership & Governance Manager

Central London

£38,000-£42,000

Membership and Governance Manager

Hunter Merrifield is delighted to be supporting a leading association hire a Membership and Governance manager for a specialist profession in the healthcare sector. This is an exciting role, within a relatively new organisation which will create a real impact for this community. The successful candidate will manage all areas of the membership experience, continue to develop a growing membership and ensure it operates effectively within its governance structures.

The ideal candidate will have experience of working within a membership organisation or charity and associated governance structures. They will also be a natural self starter who is motivated by new exciting challenges. This is a pivotal role whereby you will support and engage a developing community of professionals to achieve recognition and accreditation in their field.

What will my responsibilities be?

  • You'll manage all areas of the organisation ensure its membership and the profession develop strategically and achieve acceptance within the wider medical workforce.
  • You'll provide support to the President and senior officers in the implementation of the wider strategy.
  • You'll line manage a small team to deliver excellent service to our members and wider stakeholders.
  • You'll manage the budget, ensuring maximum efficiency of resources.
  • You'll work with external stakeholders such as Health Education England and other royal colleges to promote the physician associate profession and their integration into the NHS.
  • You'll be accountable for governance aspects, ensuring the Board and associated working groups run effectively

What do I need to be successful in this post?

  • You'll have experience of working within a membership organisation or similar and associated governance structures.
  • You'll be adept at proactively building effective relationships with senior stakeholders.
  • You'll have excellent project management and communication skills.
  • You'll have experience of line management and managing a budget.
  • You'll have an understanding of current issues in healthcare and the NHS.
  • Excellent working knowledge of MS Office applications and ideally experience of working with CRM/customer databases

If you are looking for an opportunity to take your experience to more senior level where you can facilitate positive change, we'd love to hear from you - please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.