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Head of Membership

FRLUKP2018_1526481784
£45000 - £60000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

Head of Membership


The Head of Membership is responsible for activities and projects to expand and retain the
membership. They work to develop an outstanding membership service and are responsible
for developing outreach, events, campaigns and activities for members at a central, regional
and local level. They monitor and onboard members and work to provide support to potential
and current members, maximising their contribution and loyalty.

Key responsibilities:
1. Develop and manage projects and activities to significantly expand the membership including
coordinating campaigns and events to increase engagement activities
2. Develop and manage systems of membership management to effectively register, monitor
and communicate with members including the distribution of membership information and
updates
3. Develop a volunteers strategy to mobilise the membership through activities and actions
organised at a central, regional and local level both digitally and offline

Wider responsibilities:
1. Develop an integrated plan with goals and action plans for members
2. Provide analysis of the membership and up to date reports into activities
3. Write material and information and work with the marketing team to develop membership
campaigns to increase membership, oversee internal communications to members, including
newsletters, emails, events and awareness campaigns
4. Develop mechanisms for providing excellent support and information to members
5. Identify, recruit and track members and their activities
6. Oversee volunteer actions and activities and convert members into active volunteers
7. Create and distribute membership marketing materials, surveys, face sheets, welcome
packs, letters, emails and other information
8. Manage meetings and events for members at a regional and local level
9. Identify members and volunteers at all levels
10. Set up a process to incentivise and reward volunteering and active membership
11. Act as the day to day contact for members and their queries
12. Administration for the membership scheme
13. Renewal and subscription systems
14. Identify, recruit and manage volunteers through lead point contact volunteers
15. Lead members events and a programme of activities for members
16. Support outreach activities to the general public and ensure the effective management of
data and information relating to volunteers and activities
17. Outreach for specific communities and create engagement plans to encourage and drive
membership
18. Provide systems and resources that can train and support members and volunteers

This is a new and exciting role for a political research organisation for whom diversity and inclusion is key! if you are passionate about changing the political climate and want to work with some brilliant and passionate individuals please contact Francesca Lord @ Hunter Merrifield for an informal chat!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Head of Membership

London, 12 month FTC £41,293

We are delighted to be working with an innovative and dynamic Royal College.

They are looking to appoint an experienced Head of Membership for a fixed term maternity cover, to come in and hit the ground running and continuing to deliver on the department's success.

The main purpose of this role is to lead and manage the Membership Team to deliver against the strategic plan. The successful candidate will develop and manage the annual business plan to deliver membership growth, engagement and retention ensuring that revenue targets are met.

Main duties

  • Develop a membership strategy that identifies opportunities to grow and strengthen engagement. Develop an annual business plan, budget and KPIs to manage activities and monitor progress against the membership strategy
  • Lead the Membership Team to maximise retention, engagement and recruitment activities across all member categories. Motivate and develop the team, including performance management and personal/professional development
  • Utilising membership recruitment, engagement and satisfaction analysis, develop an understanding of the needs of different membership groups and profiles, develop the value propositions to meet those needs
  • Provide strategic leadership support and advice to the Membership Operations Lead and Coordinator on streamlining activities and processes, ensuring an effective and efficient member/customer experience; including membership admission ceremonies and annual subscription processes
  • Provide annual income and expenditure projections and recommendations for the annual budget setting process and monitor membership expenditure against agreed budgets
  • Ensure the membership team's processes are fully compliant with data protection and equality & diversity laws guiding and overseeing adjustments where necessary to bring them in line with College wide policies
  • Oversee the relationship with key stakeholders.
  • Attend events and exhibitions where necessary to promote membership and recruit members both in the UK and internationally.
  • Act as an advocate for membership matters within the organisation, ensuring that colleagues are aware and disposed to support the goals of the Membership Team

Education

  • Graduate or graduate calibre

What are the requirements you will have be considered for this role?

  • Experience of successful strategic and operational planning and development of membership services
  • Experience of developing and delivering successful recruitment and engagement plans
  • Experience of capturing and analysing member engagement/satisfaction information and developing customer profiles and needs
  • Experience of customer relationship management (strategy and systems) and its application
  • Experience of planning and managing budgets
  • Experience of leading and developing successful teams
  • Good knowledge of data protection laws
  • Proven track record in a demanding and self-directed role

Skills and abilities

  • Excellent communication and interpersonal skills - able to gain the confidence of people at all levels
  • Good oral, written, presentation and listening skills
  • Assimilation of complex information from a variety of sources in support of project development
  • Able to work to deadlines and deal with conflicting priorities
  • Ability to engage and motivate staff and to lead on projects
  • Commitment to developing staff
  • Ability to manage change effectively
  • IT literate
  • Understanding of web-based

If you would like to know more for an informal chat, please contact Hunter Merrifield on 0207 759 7929 or apply online.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.