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Head of Membership Services

JN -072018-130538_1533034305
Up to £45000 per annum

Managing this Role


Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

South West London


We are very excited to be working with one of the UK's leading chartered bodies. With more than 40 years supporting its members, they are responsible for providing best practice in this industry and work closely with policy makers.

This is a new role within the membership department responsible for delivering consistently high levels of customer service and support for our range of volunteer membership groupings within the organisation. The role will focus on implementing operational change using our new CRM system to deliver measurable improvements, particularly focusing on driving engagement as well as membership growth. The role will also manage and support the regions with the aim of improving member engagement specifically within the regions and recognising volunteer effort.

What will I be responsible for as part of this role?

Society and Groups

  • Responsible for the strategic development of Special Interest Groups and Societies and for delivering measureable improvements to the regular activities and events of the Groups and Societies as well as contributing to the conversion of non members into Membership/society membership.
  • Identify opportunities and new initiatives to maximise membership growth and engagement. Prioritising development opportunities and initiatives where appropriate for implementation. Working alongside the membership development manager to coordinate opportunities within the team.

Regions, Chapters & Networks

  • Manage the regional grant process on an annual basis. Working with the Treasurer and Director of Membership to confirm final grant allocation to UK and International regions.
  • Attend regional committee meetings during the year to maintain good relationships with regional committees in the UK and Internationally.
  • Produce and analyse regional statistics for presentation.


  • Line Management of Membership Services Cooridnator. Overseeing the day to day work. coaching, training and conducting appraisals.
  • Work with the Director of Membership to compile the annual budget for the membership department forecasting income and expenditure particularly forecasting membership growth.
  • Provide general administrative assistance to the Membership Department with tasks which may include:
    • Reminding members to pay their annual subscription fees
    • Updating the database
    • Processing applications
    • Responding to emails
    • Collating literature for use at events
  • Undertake any other duties as requested by the Director of Membership.

This role may involve travel across the UK or internationally and work outside of standard office hours in order to attend events and committee meetings.

What key skills and experience will I need to ensure that I succeed?


  • Educated to degree level
  • Experience of implementing operational change to deliver measurable improvements ideally within a membership body.
  • Experience of working in an international membership organisation
  • Awareness of the Engineering Council or another professional registration body


  • Experience of working in a customer focused environment, dealing promptly and effectively with inquiries with tact and diplomacy
  • Excellent communication skills, both verbal and written skills.
  • Experience in delivering presentations at committee meetings and/or at events to promote membership.
  • Good working knowledge of PC software, Microsoft Office, Salesforce CRM.
  • Experience of working with committees and volunteer members.
  • Ability to work to tight deadlines with good personal organisation and time management skills.

For an informal conversation please contact Francesca Lord @ Hunter Merrifield on 0207 759 7929

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

This job has now been filled but you may be interested in:


Head of Membership

London, 12 month FTC £41,293

We are delighted to be working with an innovative and dynamic Royal College.

They are looking to appoint an experienced Head of Membership for a fixed term maternity cover, to come in and hit the ground running and continuing to deliver on the department's success.

The main purpose of this role is to lead and manage the Membership Team to deliver against the strategic plan. The successful candidate will develop and manage the annual business plan to deliver membership growth, engagement and retention ensuring that revenue targets are met.

Main duties

  • Develop a membership strategy that identifies opportunities to grow and strengthen engagement. Develop an annual business plan, budget and KPIs to manage activities and monitor progress against the membership strategy
  • Lead the Membership Team to maximise retention, engagement and recruitment activities across all member categories. Motivate and develop the team, including performance management and personal/professional development
  • Utilising membership recruitment, engagement and satisfaction analysis, develop an understanding of the needs of different membership groups and profiles, develop the value propositions to meet those needs
  • Provide strategic leadership support and advice to the Membership Operations Lead and Coordinator on streamlining activities and processes, ensuring an effective and efficient member/customer experience; including membership admission ceremonies and annual subscription processes
  • Provide annual income and expenditure projections and recommendations for the annual budget setting process and monitor membership expenditure against agreed budgets
  • Ensure the membership team's processes are fully compliant with data protection and equality & diversity laws guiding and overseeing adjustments where necessary to bring them in line with College wide policies
  • Oversee the relationship with key stakeholders.
  • Attend events and exhibitions where necessary to promote membership and recruit members both in the UK and internationally.
  • Act as an advocate for membership matters within the organisation, ensuring that colleagues are aware and disposed to support the goals of the Membership Team


  • Graduate or graduate calibre

What are the requirements you will have be considered for this role?

  • Experience of successful strategic and operational planning and development of membership services
  • Experience of developing and delivering successful recruitment and engagement plans
  • Experience of capturing and analysing member engagement/satisfaction information and developing customer profiles and needs
  • Experience of customer relationship management (strategy and systems) and its application
  • Experience of planning and managing budgets
  • Experience of leading and developing successful teams
  • Good knowledge of data protection laws
  • Proven track record in a demanding and self-directed role

Skills and abilities

  • Excellent communication and interpersonal skills - able to gain the confidence of people at all levels
  • Good oral, written, presentation and listening skills
  • Assimilation of complex information from a variety of sources in support of project development
  • Able to work to deadlines and deal with conflicting priorities
  • Ability to engage and motivate staff and to lead on projects
  • Commitment to developing staff
  • Ability to manage change effectively
  • IT literate
  • Understanding of web-based

If you would like to know more for an informal chat, please contact Hunter Merrifield on 0207 759 7929 or apply online.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.