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Business Support Manager
Managing this Role
Claire Stevens
Principal Consultant 020 7759 7929Claire Stevens is a principal consultant with over 20 years' experience in supporting various Charities, Institutes, and Membership Bodies within the Not-for-Profit sector, covering London and the surrounding areas.
Claire's extensive experience within the industry has enabled her to build strong relationships with her clients, built on trust and loyalty. Her knowledgeable background enables her to offer a personalised and consultative approach, offering advice and guidance at every stage in the recruitment process.
She is passionate about making a real difference to the sector and giving something back by providing a great service to the clients and candidates she supports.
This role will be working with one of the UK's largest children's charities and the purpose of the role is to:
Work with local authority partners in England delivering resources and support for practitioners. To manage the flow of information between the Relationships Management team and external partners as well as the flow of information between teams within the organisation. To work to support new strategy developments and programmes. To provide leadership on aspects of key projects within the Relationships Management team, coordinating data, managing deadlines, liaising with stakeholders to ensure requirements can be met and supporting the Senior Partnerships lead for England on a regular basis to meet team objectives.
Developing, implementing, and supporting change to systems and processes will be key in the success of this role in the future, the role is expected to change and evolve over time. To provide excellent support to the team, coordinating the meeting calendars, supporting meetings, and ensuring efficient tracking of actions.
- Plan, manage and report on the communication and flow of information of local authority resource allocations in England, communicating and coordinating with Wales and NI teams on a regular basis.
- Work with local authority partners and the organisations Relationship Managers to minimise the incidence of cancellations and delays of resources and communicate the impact of such incidents to all relevant partners.
- Work with teams across the organisation to plan, design and manage regular communication with local authority partners, including mass mail-outs, surveys and questionnaires as well as working closely with the organisations Communications Team on all aspects of information flow with partners.
- Develop communication materials and plans to explain changes in processes and content to local partners, support the use of the Digital Asset Management system alongside the Relationship Managers.
- Moderate and manage the organisations Local Authority Network on Knowledge Hub, responding to and facilitating membership requests, generating, and steering discussions, sourcing and managing blogs, developing new content etc.
- Oversee the development and delivery of the local authority annual reports process.
- Support and develop delivery of monthly management information on team activities.
- Support and co-ordinate team meetings, actions, risk logs and project updates.
Predominantly working with our Relationships Management, Operations, Design and Research teams to develop and implement strategies, systems, communications approaches, and processes that support the smooth and effective operational delivery of the organisations programmes with local authority partners
- Support coordinators to use the partnership agreement support tools effectively.
- Lead the work across the organisation to streamline communication pathways with local authority partners, ensuring that local authorities are regularly and effectively kept in contact with the plans and priorities of the organisation.
- Develop and roll out tools that support the smooth and effective operational delivery of programmes.
- Work with Coordinators to make sure that orders go to the right addresses, in the right quantities and at the right time.
- Coordinate the internal work of the Relationships Management team by maintaining the team's Actions and Risk Log and building process maps and support the Senior Local Partnerships Manager with coordinating team's activities and projects.
- Coordinate, support, and drive team meetings
- Leading on the management of data, collating, and interpreting data, intelligence and information from local authority partners, the Relationships Management, Research and Impact Team and Operations Teams, and ensuring that data informs more effective programme and operational development, strategy, and delivery. Sharing best practice amongst local authority partners
- Coordinate the regular assessment of local authority performance and the resultant changes to the ranking tool, allocations, and deliveries.
- Manage, update, and continue to develop the local authority data dashboard.
- Manage, maintain, and develop the relationship management element of the monthly data dashboard
- Ensure the organisation maintains an accurate database/record of other local settings e.g. children's settings and working with the research team to ensure ease of access to a variety of data. Work with Relationship Managers and partners to increase the quality of information on use of resources.
- Ensure the organisation maintains up-to-date key contact and delivery details for all local authority partners.
Person Specification
A confident manager with excellent communication skills, someone that gets job satisfaction from problem-solving and improving systems and processes. You will be persuasive, determined, and exceedingly well organised, with first class attention to detail. Working collaboratively in line with organisational behaviours and confident in leading projects and motivating team members to deliver results. You will be able to write clearly and accurately as well as work with, analyse and communicate through data.
Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
This job has now been filled but you may be interested in:
Grants Officer
- £18 - £19 per hour
Working for prestigious not for profit organisation in their grants team.
This role can be on a remote or 2 days per week office based and initially be 2 -3 months but could be extended due to restructure
Job Scope
To act as a knowledgeable liaison for external researchers and administrators, providing advice, guidance and support on funding schemes, policies and grant management approach To support ongoing improvement in the context of grant-making and scheme development
Key responsibilities
- To manage relationship with applicants as main point of contact throughout application process, preparing call documentation/forms, answering enquiries
- To manage relationship with Panel members and external peer reviewers, including reviewing panel membership needs on annual basis, identifying and recruiting new members in line with diversity, equity and inclusion principles, inducting and retiring members
- To conduct selection processes, including carrying out eligibility checks, managing panel assessment and external peer review, arranging applicant interviews and recording panel decisions
- To act as Committee Secretary, supporting Chair and panel in an equitable award decision-making process, providing accurate information on all applications and briefings on funding related developments, organising meetings and preparing minutes
- To carry-out post-Panel meeting outcomes, including preparing Grants Committee paperwork, preparing and issuing Award Letters, reviewing award financial breakdowns, setting up awards and payment profiles
- To monitor progress of individual grants and manage individual case work decisions, including administer change requests, financial management of tenure changes, review annual reports and provide support, as main point of contact for award holders
- To close grants, including scheduling and reviewing final reports and conducting reconciliation
- To provide payment profile information for payment authorisation and assist budgeting and forecasting
- To support the promotion of funding schemes and calls to key audiences, including giving presentations and participation in events
- To be responsible for accurate record keeping and data collection/retention, and provision of data, analysis, reports & summaries of award/scheme-level information as required
- Work collaboratively with others to support continuous ongoing improvement and implementation of good practice in the context of grant-making, including contributing to review of documentation, procedures and processes and scheme development/evaluation to ensure funding provision is relevant for the science community and is delivered efficiently and effectively
- To support activities within the Grants team aimed at increasing Diversity, Equity and Inclusion including encouraging participation from under-represented groups and supporting the development and maintenance of policies and practices to foster greater inclusivity and to ensure that those who have followed a non-standard career path are encouraged to apply
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Finance and Office Administration Officer
- £26000 - £27000 per annum
Finance and Office Administration Officer
Pay: £26-27k (hourly rate will be based on salary)
Duration: 4 -8 weeks (possibly longer)
Hours: 35 per week
Work pattern: Hybrid working, 2 days in the office (City - London)
Start: w/c 15th August
Our client is a well established charity, created to support and encourage young people. They are currently looking for an Office Administrator with finance experience to assist them with their day to day activities. Such as the below:
Main responsibilities
Finance
- Accounts payable and receivable
- Bookkeeping duties
- Ensure expenditure is correctly authorised before payment
- Monthly payment run for invoices and expenses
- Process incoming grant funds
- Monthly bank reconciliation
- Monthly credit / debit / payment card reconciliation
- Monthly payroll alongside an external payroll company
- Support year end accounts and audit process
Administration
- Provide admin support for other departments as and when required
- Cover and support Office Admin role
Other
- Assist and support other finance or office related projects as and when required
- To undertake other duties that may reasonably be required
Person Specification - Knowledge, experience, skills and abilities
- At least 6 months experience working as a bookkeeper or equivalent
- Advanced IT skills with proficient use of Microsoft Office suite including Microsoft Excel
- Commitment to training and development
- Attention to detail
- Able to manage own workload and prioritise tasks without direct supervision
- Excellent organisational ability and flexibility in managing a variety of duties concurrently
- Strong interpersonal and communication skills in writing and verbally
- Able to work effectively as team player
- Able to exhibit excellent discretion and adhere to professional standards and confidentiality
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Stakeholder Engagement Officer
- £25000 - £30000 per annum
Stakeholder Engagement Officer
Pay: Up to £30k (this be calculated on hourly basis)
Hours: 35 per week
Duration: 5-6 months
Location: Mostly remote but will need to go into the office from North London
Our client is a leading membership body based in London. They have an exciting opportunity available for an engagement professional to join their team and work alongside the Membership Development Manager.
Responsibilities will include:
- Organise and deliver our student engagement programme, liaising with a broad range of stakeholders, including international student bodies, and supervising a network of volunteers.
- Play a key part in supporting student recruitment, engagement and retention and it is vital to engage our student members with the full range of benefits and services available to them.
- Deliver key initiatives and projects that enhance the overall student journey and student experience.
- Take responsibility for supervising Campus Ambassadors and our network of volunteers.
What the client is looking for:
- Proven experience of working in engaging and outreach
- Experience of working with volunteers
- Proven experience of stakeholder management
- Proven ability to present information/provide public talks
- An ability to deal tactfully with a wide range of people
- Experience of communication across varied channels and to a broad range of stakeholders
- Experience of administration and the successful management of multiple projects
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Accreditation Officer
- £31000 - £34000 per annum
- Day-to-day management of existing accreditation programmes
- Supporting the Education Manager in the development and implementation of the new accreditation system for courses and events
- Developing new accreditation programmes for income generation, such as BCD Faculty and training delivered by other agencies
- Developing course and event content related to accreditation workstreams in collaboration with the Education Manager and/or Digital Learning Officer
- Applying for CPD for learning content
- Working closely with the Education and Digital Officers to deliver the multimedia BCD content
- Recruiting, briefing and supporting assessors, Faculty members and other accreditation partners
- Supporting members, candidates and learners with their enquiries
- Supporting the Education Manager in developing and delivering outputs from workstreams
- Carrying out administrative tasks associated with own workstreams and projects
- Creating surveys for members and users as required
- Liaising with BAD officers, stakeholders and partners
- Evidence of own CPD
- Experience in developing and delivering accreditation programmes for individuals and organisations
- Experience in drafting accreditation documentation
- Experience of supporting candidates, assessors, learners or customers with enquiries
- Experience of stakeholder and partnership working
- Knowledge of accreditation processes and systems
- Knowledge of continuing professional development processes and systems
- Ability to maintain good stakeholder and partnership relationships
- Ability to create and analyse surveys and feedback forms
- Ability to produce data reports
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Administrator : Research & Publishing
- £25000 - £27000 per annum
Hunter Merrifield are very pleased to partner with the British Association of Dermatologists (BAD) to find an Administrator to join a friendly team in the London office, supporting the recently merged Research and Publishing teams.
- Support the Research team in administrative work for our three registries: BADBIR, ASTAR and UKKCC as well as other the other Research and Journal committees
- Set up meeting dates/agendas in collaboration with the wider team
- Book rooms and catering through the Facilities Officer
- Minute formal committee meetings or provide actions for informal meetings
- Process research bursary applications, including organising committee meetings, correspondence, advertising and circulation of papers
- Support the BADBIR team in sending out monthly emails to pharmaceutical companies
- Support the Research Manager in tracking and managing data access requests as well as updating the publication list
- Other project work that may be assigned from time to time either from Research or Publishing
- Manage membership of committees, including advertising / confirming new appointments, monitoring terms of office for committee members, collating Declaration of Interests forms, sending induction documents to new committee members
- Experience in an administrative role or similar role in a charity or similar healthcare organisation
- Interest in scientific or medical research funding administration
- Experience of providing high-quality, precise minutes
- High computer literacy with accurate word processing skills and sound knowledge of Windows based applications and Microsoft Office, including Excel, Teams and SharePoint / OneDrive (or similar cloud-based storage)
- Ability to proofread accurately
- Ability to produce high-quality documentation
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Trainee Services Coordinator
- £28000 - £30000 per annum
- Booking Stage 2 assessments and ensuring all parties receive an email confirmation.
- Overseeing the assessors' booking system and assisting trainees with ad-hoc queries and operational duties.
- Managing the trainee record systems in Microsoft Dynamics and maintaining data.
- Maintaining and building working relationships with key internal and external stakeholders.
- Monitoring invoicing platform for the Scheme for Registration
- Ensuring the NHS grants for practice Supervisors are sent in line with SLA.
- Support the Assessors and Lead Assessors with the booking of assessments.
- Monitoring Education. Help subfolders and personal inbox.
- Handling online queries via CRM within the College SLA.
- Maintaining and managing trainees' details on the database.
- The ability to prioritise duties, and seek clarification and guidance from the Line Manager when faced with competing responsibilities.
- Experience of working in a busy office environment.
- Experience of working with and meeting the needs of different stakeholders.
- Experience of handling and prioritising multiple workloads to meet deadlines.
- The ability to maintain information to a high standard of accuracy and completeness.
- Have the ability to communicate with and collaborate with people from a diverse range of cultural, educational and professional backgrounds.
- Excellent verbal and written English language communication skills.
- The ability to work as part of a team, demonstrating flexibility, commitment to achieving challenging tasks and a strong team ethos.
- The ability to use office applications including Microsoft Dynamics
- Good understanding of the importance of file management (electronic files)
- Working in the not-for-profit or education sectors
- Relevant professional qualifications or equivalent
- Managing trainee database
- Providing support in keeping up with new processes in a changing environment
For more information on the Trainee Services Coordinator role, please apply or contact at Hunter Merrifield.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
