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Membership Executive
Membership Executive
Salary: £26,000
Permanent
Office-based, Westminster
Hinter Merrifield are recruiting a Membership Executive for a private membership executive.
About the Membership Organisation
The Membership Executive role is at a unique not-for-profit, private members organisation. Since 1910 this membership organisation has embraced a multi-cultural membership; bringing people together from around the world to meet, socialise and foster an interest in the Commonwealth.
The role: Membership Executive
As an integral part of the membership team, the Membership Executive role provides essential support to
the Head of Rooms & Membership and Senior Membership Executive. As part of the Rooms & Membership
team, you'll assist with the monthly running of renewals, and be a focal point for liaison with all members,
prospective members and the branch network.
Day-to-day duties include; meeting and greeting members, dealing with queries, resolving any complaints,
and making sure we meet our recruitment and retention targets. You will assist with and run the monthly
renewal campaigns and chaser communication from start to finish. Recruitment should be second nature,
and this may involve spending time conducting show rounds of the club, identifying new opportunities for
membership growth and following up leads with prospective members.
- Generally being alert for opportunities to improve the service, product, H&S and security of the club
- Work with the Senior Membership Executive to help the team meet the membership team deadlines and workload
- To deputise effectively for the Senior Membership Executive in their absence
- To attend to any member comments/complaints efficiently and courteously.
- Along with the Head of Rooms & Membership and Senior Membership Executive, you will assist with the monthly renewal campaigns and chaser communications from start to finish; including managing the database, pulling data, segmenting files, and reviewing communications - letters and campaign monitor emails. Managing responses and processing payments.
- Undertake testing and training on any updates on the CRM systems.
- Help train support staff to assist on tasks and duties - internal secondments and new appointments.
- Provide a point of contact for all membership enquiries in person, by telephone, email or web
PERSON SPECIFICATION
- Similar experience in a membership organisation
- Experience in running membership subscriptions
- A graduate or relevant qualification
- Experience in using Fonteva / Salesforce
- Hospitality experience
- Excellent IT skills - including CRM management
- A good understanding of data quality and processes
- Excellent analytical and numeracy skills
- Good at multi-tasking
- Project management experience
- Able to deputise effectively for the Senior Membership Executive.
For more information on the role, contact Akash at Hunter Merrifield.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
This job has now been filled but you may be interested in:
Grants Officer
- £18 - £19 per hour
Working for prestigious not for profit organisation in their grants team.
This role can be on a remote or 2 days per week office based and initially be 2 -3 months but could be extended due to restructure
Job Scope
To act as a knowledgeable liaison for external researchers and administrators, providing advice, guidance and support on funding schemes, policies and grant management approach To support ongoing improvement in the context of grant-making and scheme development
Key responsibilities
- To manage relationship with applicants as main point of contact throughout application process, preparing call documentation/forms, answering enquiries
- To manage relationship with Panel members and external peer reviewers, including reviewing panel membership needs on annual basis, identifying and recruiting new members in line with diversity, equity and inclusion principles, inducting and retiring members
- To conduct selection processes, including carrying out eligibility checks, managing panel assessment and external peer review, arranging applicant interviews and recording panel decisions
- To act as Committee Secretary, supporting Chair and panel in an equitable award decision-making process, providing accurate information on all applications and briefings on funding related developments, organising meetings and preparing minutes
- To carry-out post-Panel meeting outcomes, including preparing Grants Committee paperwork, preparing and issuing Award Letters, reviewing award financial breakdowns, setting up awards and payment profiles
- To monitor progress of individual grants and manage individual case work decisions, including administer change requests, financial management of tenure changes, review annual reports and provide support, as main point of contact for award holders
- To close grants, including scheduling and reviewing final reports and conducting reconciliation
- To provide payment profile information for payment authorisation and assist budgeting and forecasting
- To support the promotion of funding schemes and calls to key audiences, including giving presentations and participation in events
- To be responsible for accurate record keeping and data collection/retention, and provision of data, analysis, reports & summaries of award/scheme-level information as required
- Work collaboratively with others to support continuous ongoing improvement and implementation of good practice in the context of grant-making, including contributing to review of documentation, procedures and processes and scheme development/evaluation to ensure funding provision is relevant for the science community and is delivered efficiently and effectively
- To support activities within the Grants team aimed at increasing Diversity, Equity and Inclusion including encouraging participation from under-represented groups and supporting the development and maintenance of policies and practices to foster greater inclusivity and to ensure that those who have followed a non-standard career path are encouraged to apply
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Finance and Office Administration Officer
- £26000 - £27000 per annum
Finance and Office Administration Officer
Pay: £26-27k (hourly rate will be based on salary)
Duration: 4 -8 weeks (possibly longer)
Hours: 35 per week
Work pattern: Hybrid working, 2 days in the office (City - London)
Start: w/c 15th August
Our client is a well established charity, created to support and encourage young people. They are currently looking for an Office Administrator with finance experience to assist them with their day to day activities. Such as the below:
Main responsibilities
Finance
- Accounts payable and receivable
- Bookkeeping duties
- Ensure expenditure is correctly authorised before payment
- Monthly payment run for invoices and expenses
- Process incoming grant funds
- Monthly bank reconciliation
- Monthly credit / debit / payment card reconciliation
- Monthly payroll alongside an external payroll company
- Support year end accounts and audit process
Administration
- Provide admin support for other departments as and when required
- Cover and support Office Admin role
Other
- Assist and support other finance or office related projects as and when required
- To undertake other duties that may reasonably be required
Person Specification - Knowledge, experience, skills and abilities
- At least 6 months experience working as a bookkeeper or equivalent
- Advanced IT skills with proficient use of Microsoft Office suite including Microsoft Excel
- Commitment to training and development
- Attention to detail
- Able to manage own workload and prioritise tasks without direct supervision
- Excellent organisational ability and flexibility in managing a variety of duties concurrently
- Strong interpersonal and communication skills in writing and verbally
- Able to work effectively as team player
- Able to exhibit excellent discretion and adhere to professional standards and confidentiality
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Executive Assistant
- £30000 - £36000 per annum
Great opportunity for an experience EA to work within a Professional Medical Body supporting the Director of Education by establishing and maintaining effective procedures and supporting the varied department activities and projects. Managing delivery of processes and projects as required.
Main Responsibilities
Responsibilities will include:
- Diary management, ensuring the effective utilisation of time available
- Arranging meetings which ensure the 'best fit' with all diaries and inform participants of arrangements made
- Administer Directorate budgets as required - processing invoices and receipts and reconciling team credit card statements
- Receiving and screening telephone calls, taking and passing on full and accurate messages
- Handling correspondence (post and e-mails) and calls, responding directly to enquiries where appropriate ensuring that these contain high standards of spelling, grammar and presentation
- Booking travel and accommodation ensuring that the best rates are negotiated and that all arrangements are confirmed and appropriate information is forwarded to the correct person
- College Fellowship application management
- Ensure application process is followed
- Maintain panel
- Facilitate decision making and feedback to the applicant
Education and Standards Committee secretariat
- Scheduling meetings and ensuring that papers, agenda and minutes are prepared and disseminated in a timely way, following up actions where necessary
- Assisting in preparation of papers and presentations for this (and other College Committee) meetings
Coordination of Education team processes
- Administrative oversight of panel membership, coordinating meeting scheduling, panel member recruitment and expiry across the department
- Support for delivery of processes at peak times; including production and redaction of panel and other documentation
- Coordination of and support for review and revision of key regulatory documents as required for internal and external purposes
Stakeholder relationship coordination and support
- Liaise with members and stakeholders on relevant College projects, for example, setting meetings, securing volunteers and representatives
- Contribute to enquiry and stakeholder management via telephone, post, shared email boxes and CRM and other systems
- Arrange transport and couriers as needed
- Administrative support
- Providing any other meetings support including taking minutes, facilitating discussion groups, and preparing presentations
- Providing secretariat support to Schools Council including taking minutes at monthly meetings and act as returning officer for elections
- Carrying out as directed general secretarial, administrative and office duties.
PERSON SPECIFICATION
Essential: Experience in a similar role
Experience of organising meetings
Desirable: Experience of working in a professional body and/or membership organisation
Previous experience in Education administration
Skills and Knowledge
Essential: Excellent written and oral communication skills
Good level of written English
Experience of letter and report writing
Able to process numerical data
High levels of competency in MS Office; Word, Outlook, Excel and PowerPoint
Accurate keyboard skills
Desirable: Minute taking
Experience of using databases
Experience of using web-based publishing tools
Personal Attributes
Good interpersonal skills
Well organised with a strong attention to detail
Able to work under pressure and meet deadlines
Flexible approach to work
Able to work on own initiative
Ability to use initiative to solve problems
Reliable
Able to prioritise multiple projects and tasks.
Additional Information
Working hours including any flexible hours and hybrid working available (3 days a week in the office). However, the post holder may on occasion be required to work late and applicants should therefore have some flexibility with regard to working hours.
The post may include some UK travel.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Senior Medals and Awards Officer
- £35000 - £43000 per annum
Hunter Merrifield are currently working with the self-governing Fellowship and Learned society of distinguished scientists to recruit a Senior Medals and Awards Officer.
Reports to: Head of Scientific Programmes
Line manages: Medals and Awards Officer
- Oversee the end-to-end planning and delivery of a portfolio of prize lectures and associated events, ensuring that hybrid alternatives can be accommodated should the need arise
- Ensure that any staff or Fellows involved in prize lectures are fully briefed in a timely manner
- Work closely with the Senior Scientific Programmes Officer, Fellowship to ensure that the Premier Awards Dinner and any other medal winner recognition events are planned and executed seamlessly and to high standards
- As required, support or lead the onsite delivery of events organised by the Scientific Programmes Team as a whole
- Oversee the annual cycle of the medals and awards programme, ensuring that all major milestones are met and anticipating and resolving any obstacles
- Ensure that each award receives sufficient high-quality nominations
- Oversee the preparation of all nomination documentation ahead of the launch of the annual cycle on 30 November (Anniversary Day) each year
- Work closely with the Side-Secretaries, ensuring they receive regular updates regarding the development of the medals and awards programme and consulting with them as needed as issues arise
- Effectively manage the budget for the medals and awards programme and complete the quarterly and annual forecasting activities in a timely and accurate manner
- Liaise closely with other colleagues and teams working with medal-awarding committees, ensuring that there is consistency and cohesion and that duplication of effort is avoided
- Work closely with committee chairs, taking an active role in committee meetings where appropriate and supporting committees with any clarification queries or information
- Ensure that a comprehensive marketing plan is in place for the medals and awards programme
- Find new and innovative ways to encourage nominations from under-represented groups
- Ensure appropriate evaluation methods are employed for all projects and producing output/outcome reports as required
- Create a robust process to gather nomination data, and use it to identify trends and areas for improvement as well as to track success
- Take a continuous improvement approach to work, ensuring that processes are regularly reviewed and updated.
- Demonstrable experience of managing complex high-profile programmes
- Demonstrable experience of providing excellent customer service and working in a customer-focused environment
- Proven ability to form strong working relationships with a variety of individuals including senior leaders, internal and external stakeholders, and suppliers
- Experience of managing budgets, including forecasting and reconciliation
- Experience of working with and managing suppliers and negotiating contracts
- Experience of establishing and maintaining a network of contacts
- Excellent communication skills (written and oral) and a high degree of tact and diplomacy
- Highly developed organisational skills, with evidence of strong project management, attention to detail and meticulous planning
- Experience of working with committees, preferably in an academic environment
- Excellent interpersonal skills, diplomatic and with a high degree of cultural awareness
- An understanding of the scientific and academic community
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Stakeholder Engagement Officer
- £25000 - £30000 per annum
Stakeholder Engagement Officer
Pay: Up to £30k (this be calculated on hourly basis)
Hours: 35 per week
Duration: 5-6 months
Location: Mostly remote but will need to go into the office from North London
Our client is a leading membership body based in London. They have an exciting opportunity available for an engagement professional to join their team and work alongside the Membership Development Manager.
Responsibilities will include:
- Organise and deliver our student engagement programme, liaising with a broad range of stakeholders, including international student bodies, and supervising a network of volunteers.
- Play a key part in supporting student recruitment, engagement and retention and it is vital to engage our student members with the full range of benefits and services available to them.
- Deliver key initiatives and projects that enhance the overall student journey and student experience.
- Take responsibility for supervising Campus Ambassadors and our network of volunteers.
What the client is looking for:
- Proven experience of working in engaging and outreach
- Experience of working with volunteers
- Proven experience of stakeholder management
- Proven ability to present information/provide public talks
- An ability to deal tactfully with a wide range of people
- Experience of communication across varied channels and to a broad range of stakeholders
- Experience of administration and the successful management of multiple projects
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
Accreditation Officer
- £31000 - £34000 per annum
- Day-to-day management of existing accreditation programmes
- Supporting the Education Manager in the development and implementation of the new accreditation system for courses and events
- Developing new accreditation programmes for income generation, such as BCD Faculty and training delivered by other agencies
- Developing course and event content related to accreditation workstreams in collaboration with the Education Manager and/or Digital Learning Officer
- Applying for CPD for learning content
- Working closely with the Education and Digital Officers to deliver the multimedia BCD content
- Recruiting, briefing and supporting assessors, Faculty members and other accreditation partners
- Supporting members, candidates and learners with their enquiries
- Supporting the Education Manager in developing and delivering outputs from workstreams
- Carrying out administrative tasks associated with own workstreams and projects
- Creating surveys for members and users as required
- Liaising with BAD officers, stakeholders and partners
- Evidence of own CPD
- Experience in developing and delivering accreditation programmes for individuals and organisations
- Experience in drafting accreditation documentation
- Experience of supporting candidates, assessors, learners or customers with enquiries
- Experience of stakeholder and partnership working
- Knowledge of accreditation processes and systems
- Knowledge of continuing professional development processes and systems
- Ability to maintain good stakeholder and partnership relationships
- Ability to create and analyse surveys and feedback forms
- Ability to produce data reports
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
