Membership Administrator

JN -122018-134280_1548775389
£24000 - £25000 per annum

S/W London

£24,000-£25,000

Membership Administrator

We have two fantastic opportunities, to work with a leading Chartered body and a global network representing professional within Building and Construction Services. This Institution is responsible for providing best practice in this industry and works closely with policymakers.

These two roles will sit within the wider Membership team to support the running of the department and the growth of the Institutions membership.

What would my responsibilities be?

  • Administration using the central CRM database, Salesforce.
  • Confident telephone skills as all staff in the department are required to support incoming calls into the department as well as making outgoing calls on a regular basis.
  • Using CRM databases and contacting members/customers by email and telephone.
  • Reminding members to pay their annual subscription fees
  • Attending events to promote membership and registration
  • Monitor membership inboxes on a regular basis ensuring high levels of service are maintained
  • Process all types of membership applications, including acknowledge receipt, review and chase for additional information/payments where the application is incomplete

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases (preferably Salesforce) and contacting members/customers by email and telephone. Both roles require confident telephone skills as all staff in the department are required to support incoming calls into the department as well as making outgoing calls on a regular basis. The department is a busy environment so if you are someone who enjoys a busy lively office with interaction with a range of stakeholders then one of these roles may be for you.

Ideally, we are looking for individuals who have at least 1-3 years' experience in a membership environment but we will consider applications from those with less experience who can demonstrate they have the right attitude and skills to grow within the roles.

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.