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Membership Administrators x 2

JN -122018-134280_1545044617
£24000 - £25000 per annum

Managing this Role

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Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

S/W London

£24,000-£25,000

Membership Administrator x 2

We have two fantastic opportunities, to work with a leading Chartered body and a global network representing professional within Building and Construction Services. This Institution is responsible for providing best practice in this industry and works closely with policymakers.

These two roles will sit within the wider Membership team to support the running of the department and the growth of the Institutions membership.

What would my responsibilities be?

  • Administration using the central CRM database, Salesforce.
  • Confident telephone skills as all staff in the department are required to support incoming calls into the department as well as making outgoing calls on a regular basis.
  • Using CRM databases and contacting members/customers by email and telephone.
  • Reminding members to pay their annual subscription fees
  • Attending events to promote membership and registration
  • Monitor membership inboxes on a regular basis ensuring high levels of service are maintained
  • Process all types of membership applications, including acknowledge receipt, review and chase for additional information/payments where the application is incomplete

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases (preferably Salesforce) and contacting members/customers by email and telephone. Both roles require confident telephone skills as all staff in the department are required to support incoming calls into the department as well as making outgoing calls on a regular basis. The department is a busy environment so if you are someone who enjoys a busy lively office with interaction with a range of stakeholders then one of these roles may be for you.

Ideally, we are looking for individuals who have at least 1-3 years' experience in a membership environment but we will consider applications from those with less experience who can demonstrate they have the right attitude and skills to grow within the roles.

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Customer Service Advisor (Individual)

The City £22kpa - 12month FTC

Hunter Merrifield are excited to be working with one of the UK's leading qualification and membership bodies in vocational studies. They pride themselves on providing qualifications which meet the needs of both the employer and employee.

The successful candidate will provide members with high-quality customer service and be a strong member of a large, fun but hard working team.

Responsibilities:
* Be the first point of resolution for all customer related enquiries.
* Provide customers with advice and guidance on next steps and their ongoing journey.
* Developing and maintaining excellent communications with other teams and divisions to ensure a coordinated approach to all the organisations activities.
* Undertaking the day to day operational functions relating to the Customer Support Team policies and procedures within agreed Service Level Targets.
* Providing an excellent service to both internal and external customers, communicating effectively and courteously and providing information and advice on matters relating to the work of the Customer Services Division.

Team support:
* To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
* To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
* To contribute to the provision of an excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
* To maintain knowledge of all processes, products and services and use to influence key decision making moments of customers.

Communication
* To achieve excellent and consistent customer satisfaction results, achieved with a 'first time fix' contact resolution or appropriate handling of second resolution contact.
* To participate in related functions, where appropriate, to provide support and to gain insight from customers and stakeholders

Information technology
* Keep under review the IT functionality and proactively communicate ideas for development and further streamlining of processes and procedures.
* Help with the testing all developments and improvement on the database and online systems relating to the work of the Customer Operations Team.

Essential:

Microsoft packages - Word, PowerPoint, Excel
Use of email via Outlook
Use of internet

Skills
Good verbal and written communication
Good listening skills
Good organisational skills
Accuracy when inputting and recording information

Experience
Customer service
Using Microsoft packages - Word, Excel and Outlook
Use of email and internet
Administration

Essential

Customer centricity - strong customer focus both internal and external
Ability to organise with attention to detail
Ability to work on own initiative and as part of a team
Ability to meet deadlines
Ability to pass on clear information to others
Ability to take ownership and responsibility
Customer centricity - strong customer focus both internal and external
Professional approach to work and to dealing with customers

Desirable
Education - A Level or equivalent

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Services Officer (1 Years FTC)

Central London

£23,000

Member Services Officer (1 Year FTC)

We have a fantastic opportunity to support a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in.

The successful candidates will provide administrative assistance and support to the membership and business development function, during a period of change, dealing with membership inquiries, management of data via a CRM Dynamics system and regional branches. You will provide members and registered practices with high-quality customer service which will support our members with their renewals, and subscriptions, enabling members to have a positive and engaging experience.

What would my responsibilities be?

Membership Administration

  • Processing membership and registered practices applications and renewals, credit and debit card payments, direct debit mandates, chasing lapsed members in arrears and supporting membership recruitment campaigns.
  • Responding promptly to inquiries (via email and by phone) from prospective members, existing members, colleagues and the general public within an agreed timeframe and to a good standard.
  • Routine maintenance of the membership database. Updating records as appropriate. Identifying and resolving any anomalies.

Membership data records

  • Dealing with requests for amendments to current Members details via email and telephone.
  • Manage any paper membership and registered practice records and ensure compliance with data protection legislation.

Regional branches

  • Co-ordination of Branch support making sure the branches have the most up to date and accurate records;
  • working with the branch committee to record regional activities and events & assist with communications
  • Support the coordination of the branches 12 AGMS

Digital

  • Help in the development of new digital systems
  • To assist the Membership and IT Manager in some aspects of IT as and when required.

What experience do I need to be successful in this post?

Essential:

  • Experience in handling customers/customer service experience
  • Experience in dealing with CRM Systems ideally Microsoft Dynamics
  • Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.
  • Excellent telephone manner and ability to communicate and sell effectively to a range of audiences

Desirable:

  • Experience of working in a membership organisation or with a loyalty /alumni scheme
  • Experience in handling Direct Debits
  • Previous administrative experience in a customer-facing environment

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.