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Temporary Membership Assistant (1-2 Months)

JN -082019-140665_1565628159
£14 - £15 per hour

Managing this Role

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Alexandra Kambanella

Senior Consultant - Temporary 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

King's Cross, London

£15p/h

2 months minimum
ASAP start

We have a great temporary opportunity available for someone with proven experience of Salesforce and in member services. This role is working with a leading Science and Education charity, acting as the first point of contact for existing members, and the successful candidate will responsible for:

  • Answering member queries via phone and email
  • Salesforce and general administration
  • Updating member records

Experience needed for this role:

  • Proven experience using Salesforce
  • Experience supporting members/customer over the phone and email
  • Proven administration experience
  • Ideally, experience within a membership body or charity

If you feel you have the relevant skills and experience, please get in touch today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Customer Support Co-ordinator - Membership

Customer Support Co-ordinator - £32,700pa Benefits

12mth FTC - January start - City Based.

Hunter Merrifield are working with one of the most dynamic and innovative membership bodies with a global reach to appoint an exciting role within their Membership team starting in January. Recently winning NFP employer of the year in recognition of their fantastic culture and people orientated organisation, their newest hire will have an integral part to play in the delivery of exceptional customer service and the continued excellence of the internal learning and development for their large and fluid membership facing team.

What will this role offer you?

This role has a lot of responsibility and if you are from a call centre / customer services training, coaching or quality assurance background, it will offer an exciting chance to progress and develop. You will be responsible for providing effective training and coaching to new and existing staff across the customer facing teams to instil excellence in customer service. You will also be working with the membership team to ensure that all regulatory, compliance and operational aspects of work are clearly understood and adhered to. Highly organised and efficient you will be confident undertaking regular audits to ensure the quality of work and that any training needs and performance gaps are identified and addressed. Working closely with individuals and teams you will deliver effective and constructive feedback, create personal development plans and provide ongoing coaching and support in both 121 and group training.

This new role will allow you to work closely with the management team and help them make decisions around opportunities for improvement. You will also make sure that the teams that you are coaching have access to the best levels of support and resources to allow them to deliver exceptional membership services.

Who are you?

You will be an excellent communicator with the ability to motivate teams and individuals. Passionate about sharing and developing new ideas you will be able to demonstrate a strong sense of Customer centricity and take pride in this with both internal and external audiences. Highly organised, focused, and able to use data and analysis to drive decision making and strategy, you will enjoy responsibility and ownership of key tasks. Communication and the ability to share information with a good understanding of audience is crucial. To enjoy this role and make the most of the opportunities available you will have an upbeat and positive approach, be committed to seeing a task through and maintain a flexible yet professional approach to tasks, colleagues and customers.

Previous roles that you may have undertaken may be Membership Services, Quality Assurance, Learning and Development, Customer Service coach, Training or Education.

This exciting role will drive our clients customer services training strategy in 2020 and there is a very real opportunity for the FTC to become something more!

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.