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Membership Administrator (4-6 weeks)

JN -082018-131442_1535721050
£12 - £13 per hour

Managing this Role

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Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

Interim Membership Marketing Officer

We have an opportunity to support the Membership team of leading medical Royal College for a period of 4-6 weeks months. The successful candidate will be liaising directly with members to answer their queries and process their payments

What will my responsibilities be?

Administration

Answering calls from members

  • Taking payments over the phone
  • Answering queries about membership categories
  • Issuing new renewal paperwork where required

Processing payments

  • Credit Card payments through Sagepay over the phone
  • Cheques
  • Setting up Direct Debits
  • Matching off bank transfers

Updating Integra

  • Payment details
  • Direct Debit details
  • Other contact detail updates
  • Sending receipts generated via Integra
  • Collating joining packs for new members

What experience do I need to be successful in this post?

Skills

  • Accuracy and attention to detail is paramount
  • Excellent customer service
  • Pleasant and business-like phone manner
  • Finding out their reasons for wanting to leave
  • Database skills essential
  • Knowledge of Integra desirable

If you are available from 20th September until the end of October, please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership Executive

Membership Executive £23K Monthly bonus - West End

Do you want to work on behalf of creatives and within a bustling NFP in central London?

Do you have a marketing background but want more client interaction and problem solving in your next role?

Working closely with the organisations management team you will be seeking a high profile and varied role that allows you to be inquisitive, manage a diverse workload and also build relationships with Marketing professionals from all backgrounds. The team is growing rapidly and you will be a self-starter who enjoys delivering solutions and shaping member experiences. Naturally confident you will have an understanding of how to add value to marketers' business and will be working to help the current membership base be aware of the benefits and services offered by our team as well as helping engage with new members.

What will you be responsible for?

Working with the Management team to deliver new member targets as well as providing truly consultative support to your members. Taking part in and promoting member events as well as maintain the CRM that drives all comms and engagement. You will be a conduit for members to the organisation and build strong relationships that allow you to offer great advice and generate ideas that will shape a fantastic service for your members.

What do you need for this role?

You will have at least 12 months experience of working within a marketing environment. Experience of communicating with stakeholders face to face, via the phone as well as producing strong written messages is fundamental to this role. A strong work ethic and someone who genuinely enjoys working in a fast paced team you will be focused, driven and keen to really make the role your own.

If you are a passionate marketing professional who wants to try a new role but maintain your links to the creative world please contact us today for an informal conversation.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.