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Customer / Membership Support Advisor

FRLACCS2019_1571262984
£22000 - £24000 per annum

Managing this Role

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Francesca Lord

Client Development Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield.

Membership & Customer Services Officer

Our client is obsessed with Customer Service and have a fantastic team who work incredibly hard to provide their customers with the best possible experience. We are now looking for a Customer Support Advisor to join their team to support and guide their customers throughout their journey.

What exactly will you be doing?

You'll be the second point of resolution for all inbound queries from students, members, training providers and employers, and will be confident offering them friendly and professional advice at all times. You'll be assessing student's and member's applications against specific criteria set. It would be great if you could also proactively suggest improvements to their processes to ensure we work in an effective and efficient manner. Through your role you'll be working as part of a fun loving collaborative team and getting to know the other people working there.

Requirements

What experience would it be good to have?

Customer service, customer service, customer service! As the team compose a lot of emails, your attention to detail and grammatical and spelling knowledge should be top notch.

What can they offer you in return?

This client has an outstanding reputation and have been named as one of the top 100 Sunday Times best non for profit organisations to work for 2019! They have also received awards such as 'Employer Newcomer of the Year' award by the City of London's 'The Brokerage' . They are committed to being an inclusive and welcoming place to work. The team have a pretty good medical cover (includes things like dental and optical expenses), fresh fruit and generous company pension contributions. They have a reputation for advocating equality in the workplace, and have signed up to the employers network for equality and inclusion.

Happy to talk flexible working so please contact us today to find out more!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Customer Support Officer - Membership

Customer Support Advisors - Contact Centre - City Based - £22 - 24K DOE

We are delighted to be working with an internationally renowned professional body to hire four new Customer Support Advisors. The successful candidates will be the first point of resolution for all customer-related enquiries, providing customers with advice and guidance. This is an excellent opportunity to build experience and join an established organisation who offer development and support of their staff.

What will my responsibilities be?

  • To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
  • To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
  • To contribute to the provision of excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
  • To make necessary amendments to the database accurately and securely and within agreed Service Level targets.
  • To identify areas of work that can be streamlined and developed.

What do I need to be successful in this post?

  • Call centre experience
  • Administration experience
  • Use of databases
  • Use of Microsoft packages Word and Excel
  • Strong customer focus both internal and external
  • Ability to organise with attention to detail
  • Ability to work on own initiative and as part of a team
  • Ability to meet deadlines

If you have a passion for customer service and want to grow with the support of a fantastic employer, please get in touch today. Interviews are taking place w/c 11th November and appointments will be made w/c 18th November.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Coordinator

Membership Engagement Coordinator

Hunter Merrifield are pleased to be working with a professional membership association and charity that are aiming to improve women's health through the provision of the highest quality education and research around ultrasound in Obstetrics and Gynecology. They have over 15,700 members based in 140 countries and is the leading international society in its niche medical speciality.

This is an exciting opportunity for an enthusiastic and proactive individual to join the team and to support them in achieving their strategic goals.

You will have a vital role in the growth of the membership and increasing the Society's profile internationally, engaging with existing members with the purpose of retaining them, all whilst providing the highest quality of service.

What will my responsibilities be in this role?

  • Acting as a main point of contact for members and constantly improving quality of service for members and other stakeholders
  • Working with the Director of Communications and Marketing and Director of Operations to improve and develop appropriate systems of working for membership and marketing.
  • Develop a proactive and results driven culture within the team, whilst promoting a collaborative approach to working with internal departments
  • Implementing effective membership processes and fulfilment that champion high levels of customer service.
  • Regular data reporting: web analytics, social media, member numbers etc
  • Developing and implementing the Society's marketing and promotion plan and sourcing new promotional opportunities including content for email campaigns, Facebook, direct mailings and the Society's member newsletter.
  • Supporting the design and implementation of a loyalty programme for members
  • Working across the events, education and journal teams to ensure member communication is coherent and current.
  • Performing market evaluations and analysing member needs to improve member services and products.
  • Expanding and managing the Society's Trainee membership program.

What experience do I need to be successful in this role?

Essential

  • Minimum 3 years in a relevant role
  • Working for a membership organisation
  • Organising own workload
  • Creating and implementing quality processes
  • Organising and implement marketing campaigns
  • CRM / CMS / website projects

Desirable

  • Working with international committees
  • Working with medical professionals

What knowledge and skills do I need for this role?

  • Exceptional communication skills (written and verbal) across different cultures / professions
  • Ability to manage a varied and unpredictable workload
  • A good level of IT literacy including use of databases and Power Point.
  • Relationship building
  • Accuracy and attention to detail
  • Writing news / reports
  • Social media and digital communications

Personal qualities

  • Proactive and autonomous
  • Personable and approachable
  • Dynamic and well organised
  • Flexible and team orientated
  • Customer orientated
  • Awareness of and interest in issues in global public health / women's health
  • Willingness and ability to travel overseas on occasions.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.