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2 x Temporary Membership and Subscriptions Assistants

JN -072019-140017_1563463276
£15 - £16 per hour

Managing this Role

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Alexandra Kambanella

Senior Consultant - Temporary 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

Temporary (asap until end of October 2019)

15.80p/h

Central London

We are working with one of the largest unions in the UK to hire two temporary Membership and Subscriptions Assistants to support the team during a peak busy period for 3 months approx.

This role would be ideal for someone with proven member services or customer service experience; the ideal candidates will have an excellent telephone manager, great administration skills and experience using a CRM to update customer information.

What will my duties be?

1. To ensure the prompt and efficient delivery of the membership and subscriptions service in accordance with the Union's agreed membership and subscriptions processes;
2. To receive calls made to the Union's membership and subscriptions phone line and deal with inquiries both promptly and professionally, escalating as appropriate;
3. To respond to emails to the membership inbox and process inquiries both promptly and professionally, escalating as appropriate;
4. To process subscription details and make necessary amendments to the members' payment and banking information ensuring up to date and accurate membership records;
5. To process membership applications and other membership paperwork in priority order within agreed guidelines;
6. To maintain up to date and accurate membership records on the membership database with respect for data protection.

What skills and experience do need to be successful in this role?

* Experience working in a membership/data processing environment (desirable)
* Fast and accurate data entry
* Ability to work pro-actively and independently within agreed parameters, whilst also contributing as an effective team member;
* Proven ability to provide members with a high standard of service;
* High standard of attention to detail and accuracy;
* Ability to follow detailed procedures within guidance;
* Good IT skills including Microsoft Office Suite together with any other applications necessary for the performance of the role. This will include the ability to use a membership subscriptions database

If you have the relevant skills and experience and are immediately available, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


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Customer Support Co-ordinator - Membership

Customer Support Co-ordinator - £32,700pa Benefits

12mth FTC - January start - City Based.

Hunter Merrifield are working with one of the most dynamic and innovative membership bodies with a global reach to appoint an exciting role within their Membership team starting in January. Recently winning NFP employer of the year in recognition of their fantastic culture and people orientated organisation, their newest hire will have an integral part to play in the delivery of exceptional customer service and the continued excellence of the internal learning and development for their large and fluid membership facing team.

What will this role offer you?

This role has a lot of responsibility and if you are from a call centre / customer services training, coaching or quality assurance background, it will offer an exciting chance to progress and develop. You will be responsible for providing effective training and coaching to new and existing staff across the customer facing teams to instil excellence in customer service. You will also be working with the membership team to ensure that all regulatory, compliance and operational aspects of work are clearly understood and adhered to. Highly organised and efficient you will be confident undertaking regular audits to ensure the quality of work and that any training needs and performance gaps are identified and addressed. Working closely with individuals and teams you will deliver effective and constructive feedback, create personal development plans and provide ongoing coaching and support in both 121 and group training.

This new role will allow you to work closely with the management team and help them make decisions around opportunities for improvement. You will also make sure that the teams that you are coaching have access to the best levels of support and resources to allow them to deliver exceptional membership services.

Who are you?

You will be an excellent communicator with the ability to motivate teams and individuals. Passionate about sharing and developing new ideas you will be able to demonstrate a strong sense of Customer centricity and take pride in this with both internal and external audiences. Highly organised, focused, and able to use data and analysis to drive decision making and strategy, you will enjoy responsibility and ownership of key tasks. Communication and the ability to share information with a good understanding of audience is crucial. To enjoy this role and make the most of the opportunities available you will have an upbeat and positive approach, be committed to seeing a task through and maintain a flexible yet professional approach to tasks, colleagues and customers.

Previous roles that you may have undertaken may be Membership Services, Quality Assurance, Learning and Development, Customer Service coach, Training or Education.

This exciting role will drive our clients customer services training strategy in 2020 and there is a very real opportunity for the FTC to become something more!

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.