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Senior Manager - Supporter Acquisition

FRL Supporter_1525094194
£40000 - £43000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

The role of the Senior Manager Supporter Acquisition is to develop, grow and manage the UK supporter recruitment programme, by recruiting supporters who yield the best lifetime value which includes lifetime and legacy gifts whilst developing and implementing effective welcome strategies for all new supporters within their first 12 months of giving to achieve/surpass our retention and income targets.

The role will manage a team (of circa 4 people) to acquire individual supporters, as part of the engagement strategy.

Main accountabilities of the post
1. Work with Head of Individual Giving to recruit, develop and manage a highly effective team to achieve stretch goals, managing team performance on an ongoing basis, rewarding success and acting on under-performance.
2. With the Head of Individual Giving, work to deliver the Individual Giving aspect of the engagement strategy with accountability for operationalizing the supporter acquisition (via direct marketing) strands.
3. Design and implement strategies for meeting supporter acquisition growth targets, and monitor and report on achievement. To take an entrepreneurial approach to developing new and innovative approaches when appropriate.
4. Implement and further develop the 5 -year plan to acquire supporters with best LTV (largely through direct marketing channels) at the target CPA.
5. Manage a budget to achieve the required ROI, year on year, taking remedial action as required.
6. Work with colleagues in other fundraising teams to ensure that supporters with best LTV are acquired in a joined- up way across DM, events and community channels.
7. Jointly accountable with the Senior Manager Supporter Development and Retention for the delivery of a quality inclusive and accessible supporter journey experience for
supporters and prospects, demonstrated through increased retention rates, lifetime value (LTV) and overall return on investment (ROI).
8. Work closely with the Insights team to ensure data analysis is at the heart of the team's work and a shared understanding of supporter audiences is nurtured and developed into clearly targeted and focused communications and fundraising approaches.
9. Ensure GDPR compliance across all direct marketing activity.
10. Manage relationships with agencies to achieve goals
11. Ensure that all activity helps to build the brand and is at all times brand compliant.
12. Monitor and evaluate all activity, seeking constant improvement.

Additional responsibilities
 Attend in-house and relevant external training courses, as agreed with line manager.
 Practise and comply with all current policies and procedures.
 Ensure GDPR compliance across all direct marketing activity.
 Ensure that all activity helps to build the brand and is at all times brand compliant.
 Engage actively with our volunteers as appropriate and within the scope of the post.
 Promote and embed Equality Diversity and Inclusion (EDI) in all work and ensure community engagement information is communicated in plain English and meets accessibility requirements.
 Undertake any reasonable tasks from time to time at the line manager's request, as may be deemed appropriate within the scope of the post.

Communications
The post holder will use high level interpersonal and communication skills on a regular basis to influence decision making by others, this will include colleagues across the organisation, partners, supporters and potential supporters.
The post holder will work with Senior Staff, internal and external stakeholders, including the charity's partners.
Work with the Director, Heads of Department and managers to establish an engagement function that others across the organisation want to work with and receive professional assistance from.
Work context
1. The post operates within a busy department in a fast -moving Charity where effective matrix management and teamwork across divisions is pivotal. Primarily office based in London but given the nature of this role, the job holder may be required to travel within the UK on a regular basis.
2. Working remote from Head Office and managing a geographically dispersed team.
3. Setting and working to challenging targets with conflicting demands requiring prioritisation.
4. Managing a diverse team of professionals through a period of change.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


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Programme Manager (Business - Groups & Awards)

Programme Manager (Business - Groups & Awards)

£40-£45K

Kings Cross, London

The team at Hunter Merrifield are delighted to be representing the Institute of Physics (IOP) with the newly created role of Programme Manager (Business - Groups & Awards).

This is an exciting opportunity for someone with proven Business Development and Client Relationship Management experience to lead the IOP's Business Awards programme and its new Business Innovation and Growth Group. This latest addition to the IOP's specialist interest groups is a strategically important network, providing a vital source of support to business leaders, entrepreneurs and innovators in small, medium and large businesses. The successful candidate will also be responsible for overseeing the IOP's special interest groups and delivering its prestigious Awards programme through the line management of the two Groups and Award Officers.

What is your role in this?

The role involves handling multiple budgets, line management of staff and management of operational inter-dependencies across the department as well as working with other departments and external partner organisations and stakeholders.

Business Innovation and Growth Group

  • Increase member engagement and drive up customer satisfaction metric
  • Develop activities such as innovation forums, trade missions and technology exhibits
  • Engage funders and investors in the network
  • Help to grow tenancy of the IOP affordable workspace servicing an unmet demand of start-ups coming out of the Universities
  • Work with team members to develop partnerships with affordable workspace providers, incubators and accelerators across the UK and Ireland making the Group the 'one stop shop' for physics-based business innovation and growth.

Business Awards

  • Lead the IOP's Business awards, ensuring high value to winners and their wider participation in IOP for business
  • Increase the number of applications, ensuring gender, regional and national inclusivity
  • Develop collateral and digital content to promote the role of physics in business
  • Key role in Parliamentary reception to celebrate the success of award winners and responsible for ensuring the engagement of senior stakeholders in Government, Business and Funding bodies

Groups

  • Ensure successful delivery of 50 Groups managing governance, committees, budgets, member participation and digital presence as well as progressing potential new groups

Awards

  • Oversee the IOP's prestigious Awards programme (science awards, honorary fellows, Philips award), including coordination across other departments and marketing to stakeholders

General

  • Provide team leadership and support skills development of the team
  • Monitor, evaluate and report the impact of programmes
  • Maintain awareness of the science and innovation political and funding landscape.

What qualifications or experience do you need to succeed?

  • Project Management qualification or equivalent experience
  • STEM or relevant degree - desirable
  • Business support and/or knowledge transfer experience - desirable
  • Knowledge of UK science and innovation landscape - desirable

What skills do you need to succeed?

  • Team player
  • Negotiation skills
  • Influencing skills
  • Leadership
  • Proactive
  • Analytical skills
  • Dependable
  • Organisational skills
  • Interpersonal skills
  • Communication skills
  • Computer literate

Why do you want to work here?

You want to work for a charitable membership organisation with a worldwide membership from enthusiastic amateurs to those at the top of their sector in academia, business, education and government.

This is an exciting time to join the team in the central London office. As they move into the next phase of our five-year strategy, which will include their move to the heart of the redevelopment in King's Cross, close to knowledge quarter partners such as British Library, Wellcome Trust and Google, we are seeking new talent to help us create a contemporary organisation that is fit for the future.

In addition to a competitive salary and professional development opportunities, we offer employees a comprehensive benefits package including an excellent pension scheme, private medical insurance and generous annual leave. We also offer a range of other benefits including childcare vouchers, gym membership and interest free season ticket loans.

This is a dynamic and professional organisation and you could be a part of it! Apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Development Manager

Central London or London office or homeworking in region
Up to £35k depending on Experience

Membership Development Manager

We have a fantastic opportunity to lead Membership growth plans for a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in. Working with the Members Services Team, Membership Development Manager's primary purpose is to, support the generate new business leads to meet agreed membership growth, lead generation, and revenue targets

What experience do I need to be successful in this post?

  1. Business development and partnerships
  • Optimise membership enrolment across all membership grades in allocated accounts
  • Provide membership and candidate support corporately to allocated accounts
  • Generate opportunities to meet agreed targets for non-membership products and services such as conferences, CPD days, training, recruitment portal, registered practices
  • Collaborate with key landscape sector stakeholders such as peer professional bodies, strategic alliance partners and corporate partners to deliver joint offerings
  1. Head the Head of New Products develop and deliver CPD and training
  • Create and deliver an agreed portfolio of regional training
  • Work with regional representatives, ensure coordinated delivery of programmes for CPD events in each region
  1. Market insight
  • Generate regular client insights to improve customer experience and the development of new products and services
  • Work with other teams and opportunities to participate in organisation wide projects, systems and activities e.g. embedding the new CRM system
  1. Management
  • Support both Membership and Digital Support Officer and the Membership Services Officer as required
  • Support business development forecasting and pipelines by accurately recording all business opportunities generated
  • Contribute to development of policy, pricing and processes for new membership, products and services and internal systems requirements.

What will I need to be successful in this post?
Essential:

  • Experience supervising a small team
  • Desk Research experience identifying potential clients
  • Experience in handling customers/customer service experience
  • Strong project or event management experience
  • Experience of dealing with CRM Systems ideally Microsoft Dynamics
  • Strong presentation and pitching experience
  • Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.

Desirable:

  • Ability to work as a team to create targeted sales campaigns for client acquisition
  • Experience of working in a membership organisation or with a loyalty /alumni scheme
  • Business or marketing postgraduate qualification
  • Membership or business development experience in a professional services, membership body or trade organisation
  • Public speaking experience
  • H&S regulations and Risk assessments relating to Events

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.