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Membership Officer (FTC until December 2019)

MO0819_1565272142
£25000 - £27000 per annum

Managing this Role

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Katie Conner

Associate Consultant - Permanent 0207 759 7929

My client is a well known Royal College within the medical sector. They are looking for a Membership Officer to deliver a high-quality customer service experience to our members while completing administrative processes in an accurate and timely manner.

As Membership Officer you will support the Membership Team to provide one of the main front line services of the College and efficiently deal with member enquiries, processing applications and subscription payments.

Key responsibilities

  • Responsible for the CRM database ensuring timely and accurate processing and updates for all aspects of membership data and their subscriptions.

  • Responsible for preparation and processing of fortnightly membership approvals.

  • To assist the Membership Manager with developing and implementing Member value proposition and engagement policy to improve the service delivered and the relationship with its members.

  • Produce and issue a variety of correspondence.

  • To be responsible for maintaining the Direct Debit system with accurate membership data, processing BACS reports and generating related correspondence.

  • Liaise with the finance team regarding subscription payments and refunds to ensure appropriate recording of membership payments takes place.

  • Liaise with other teams as required to ensure change of circumstances that affect access to member services are communicated appropriately.

Knowledge and skills required

  • Relevant experience within a membership environment
  • Experience of data management using databases and Customer Relationship Management (CRM) software
  • Experience of handling confidential information and an understanding of Data Protection regulations
  • Excellent written and oral communication skills and able to communicate at all levels and across a range of audiences with ease
  • Knowledge and experience of managing direct debit processes and systems
  • Possess excellent organisational skills and be able to prioritise tasks
  • Demonstrate experience in customer care.
  • Strong numeracy skills and competence in managing data using spreadsheet software.

If you feel you have the relevant skills and experience for this role, please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Customer Support Co-ordinator - Membership

Customer Support Co-ordinator - £32,700pa Benefits

12mth FTC - January start - City Based.

Hunter Merrifield are working with one of the most dynamic and innovative membership bodies with a global reach to appoint an exciting role within their Membership team starting in January. Recently winning NFP employer of the year in recognition of their fantastic culture and people orientated organisation, their newest hire will have an integral part to play in the delivery of exceptional customer service and the continued excellence of the internal learning and development for their large and fluid membership facing team.

What will this role offer you?

This role has a lot of responsibility and if you are from a call centre / customer services training, coaching or quality assurance background, it will offer an exciting chance to progress and develop. You will be responsible for providing effective training and coaching to new and existing staff across the customer facing teams to instil excellence in customer service. You will also be working with the membership team to ensure that all regulatory, compliance and operational aspects of work are clearly understood and adhered to. Highly organised and efficient you will be confident undertaking regular audits to ensure the quality of work and that any training needs and performance gaps are identified and addressed. Working closely with individuals and teams you will deliver effective and constructive feedback, create personal development plans and provide ongoing coaching and support in both 121 and group training.

This new role will allow you to work closely with the management team and help them make decisions around opportunities for improvement. You will also make sure that the teams that you are coaching have access to the best levels of support and resources to allow them to deliver exceptional membership services.

Who are you?

You will be an excellent communicator with the ability to motivate teams and individuals. Passionate about sharing and developing new ideas you will be able to demonstrate a strong sense of Customer centricity and take pride in this with both internal and external audiences. Highly organised, focused, and able to use data and analysis to drive decision making and strategy, you will enjoy responsibility and ownership of key tasks. Communication and the ability to share information with a good understanding of audience is crucial. To enjoy this role and make the most of the opportunities available you will have an upbeat and positive approach, be committed to seeing a task through and maintain a flexible yet professional approach to tasks, colleagues and customers.

Previous roles that you may have undertaken may be Membership Services, Quality Assurance, Learning and Development, Customer Service coach, Training or Education.

This exciting role will drive our clients customer services training strategy in 2020 and there is a very real opportunity for the FTC to become something more!

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Advisor

Job Type: Temporary/Part time

Hours/days: Monday 9am-5pm, Tuesday and Thursday 3.30pm-7pm

Pay: £21.83ph

Duration: 6th January-30th April 2020

Location: Central London

Our client are a powerful voice for the whole education profession, in state-funded and independent schools and colleges, having over 450,000 members. They are the UK's largest education union and are championing everyone who works in education.

As a major professional organisation, they play a leading role in influencing education policies at national and local levels and in national negotiations relating to teacher's conditions, salaries and pensions. The Union is represented on major national education bodies and makes representations to central Government on all matters affecting teachers and schools.

What will my responsibilities be in this role?

  • Advise and support members in correspondence and also by telephone.
  • Ensure that members are put in contact with the appropriate ATL representative e.g. Branch Official, Regional Official or Senior Regional Official and to provide information, advice and support for that representative as appropriate.
  • Develop and maintain knowledge of current education and conditions of service issues affecting ATL's Membership and any area relevant to the post holder's particular role.
  • Advise and represent members, externally where appropriate, limited to London and the surrounding areas.
  • Participate fully in any training arranged or provided by ATL.
  • Participate in providing training for Branch Secretaries and ATL Reps, where required.
  • Work closely and co-operatively in the Member Adviser Team and in the Department generally.
  • Ensure that the relevant colleagues and, where appropriate, members are advised promptly and efficiently of any key developments generally and specific developments relevant to the post holder's particular role.

What Key Skills do I need?

  • Reliability
  • Positive attitude
  • Flexibility
  • Openness to change
  • Proactive approach
  • Commitment to ATL's ethos
  • Professionalism
  • Team working
  • Proven commitment to diversity
  • Highly organised

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Advisor - Part Time

Job Type: Temporary/Part time

Hours/days: Monday, Tuesday and Wednesday - 3.30pm-7pm per day

Pay: £21.83ph

Duration: 6th January-30th April 2020

Location: Central London

Our client are a powerful voice for the whole education profession, in state-funded and independent schools and colleges, having over 450,000 members. They are the UK's largest education union and are championing everyone who works in education.

As a major professional organisation, they play a leading role in influencing education policies at national and local levels and in national negotiations relating to teacher's conditions, salaries and pensions. The Union is represented on major national education bodies and makes representations to central Government on all matters affecting teachers and schools.

What will my responsibilities be in this role?

  • Advise and support members in correspondence and also by telephone.
  • Ensure that members are put in contact with the appropriate ATL representative e.g. Branch Official, Regional Official or Senior Regional Official and to provide information, advice and support for that representative as appropriate.
  • Develop and maintain knowledge of current education and conditions of service issues affecting ATL's Membership and any area relevant to the post holder's particular role.
  • Advise and represent members, externally where appropriate, limited to London and the surrounding areas.
  • Participate fully in any training arranged or provided by ATL.
  • Participate in providing training for Branch Secretaries and ATL Reps, where required.
  • Work closely and co-operatively in the Member Adviser Team and in the Department generally.
  • Ensure that the relevant colleagues and, where appropriate, members are advised promptly and efficiently of any key developments generally and specific developments relevant to the post holder's particular role.

What Key Skills do I need?

  • Reliability
  • Positive attitude
  • Flexibility
  • Openness to change
  • Proactive approach
  • Commitment to ATL's ethos
  • Professionalism
  • Team working
  • Proven commitment to diversity
  • Highly organised

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Engagement Coordinator

Membership Engagement Coordinator

Hunter Merrifield are pleased to be working with a professional membership association and charity that are aiming to improve women's health through the provision of the highest quality education and research around ultrasound in Obstetrics and Gynecology. They have over 15,700 members based in 140 countries and is the leading international society in its niche medical speciality.

This is an exciting opportunity for an enthusiastic and proactive individual to join the team and to support them in achieving their strategic goals.

You will have a vital role in the growth of the membership and increasing the Society's profile internationally, engaging with existing members with the purpose of retaining them, all whilst providing the highest quality of service.

What will my responsibilities be in this role?

  • Acting as a main point of contact for members and constantly improving quality of service for members and other stakeholders
  • Working with the Director of Communications and Marketing and Director of Operations to improve and develop appropriate systems of working for membership and marketing.
  • Develop a proactive and results driven culture within the team, whilst promoting a collaborative approach to working with internal departments
  • Implementing effective membership processes and fulfilment that champion high levels of customer service.
  • Regular data reporting: web analytics, social media, member numbers etc
  • Developing and implementing the Society's marketing and promotion plan and sourcing new promotional opportunities including content for email campaigns, Facebook, direct mailings and the Society's member newsletter.
  • Supporting the design and implementation of a loyalty programme for members
  • Working across the events, education and journal teams to ensure member communication is coherent and current.
  • Performing market evaluations and analysing member needs to improve member services and products.
  • Expanding and managing the Society's Trainee membership program.

What experience do I need to be successful in this role?

Essential

  • Minimum 3 years in a relevant role
  • Working for a membership organisation
  • Organising own workload
  • Creating and implementing quality processes
  • Organising and implement marketing campaigns
  • CRM / CMS / website projects

Desirable

  • Working with international committees
  • Working with medical professionals

What knowledge and skills do I need for this role?

  • Exceptional communication skills (written and verbal) across different cultures / professions
  • Ability to manage a varied and unpredictable workload
  • A good level of IT literacy including use of databases and Power Point.
  • Relationship building
  • Accuracy and attention to detail
  • Writing news / reports
  • Social media and digital communications

Personal qualities

  • Proactive and autonomous
  • Personable and approachable
  • Dynamic and well organised
  • Flexible and team orientated
  • Customer orientated
  • Awareness of and interest in issues in global public health / women's health
  • Willingness and ability to travel overseas on occasions.

If your experiences match what we are looking for, we would love to hear from you… Please apply within!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.