Membership Assistant (6 month FTC)

JN -082018-131436_1535724022
£25000 - £26000 per annum

Managing this Role

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Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

Membership Assistant (6 month FTC)

We are working with an established environmental membership association dedicated to fostering the science of ecology. With over 6,400 members around the world and they bring people together across regional, national and global scales to advance ecological science. They are now looking to hire a Membership Assistant for a period of 6 months, to provide front line support to all members and the wider organisation.

What would my responsibilities be?

  • Process membership applications and payments
  • Answer membership queries
  • Ensure that member records and data protection preferences are kept up to date on the membership database
  • Produce membership and financial reports from the database as required
  • Take minutes at the Membership Services Committee meeting and notes for other membership-related meetings
  • Coordinate member mailings including annual renewals and relevant reminders
  • Seek to improve the efficiency of membership processes
  • Work with the Membership Manager to deliver retention and acquisition initiatives
  • Support the Membership Manager in providing excellent customer service to members and prospective members
  • Assist the Society Programmes Team in preparation for and attendance at the Society's Annual Meetings
  • Assist the Membership Manager in the delivery of membership social media messaging
  • Develop, distribute and evaluate the monthly eBulletin
  • Support the wider activities of the Society Programmes Team

What do I need to be successful in this role?

Interpersonal and Communication Skills

  • Excellent customer service skills and attention to detail
  • Very good organisational skills, with the ability to multi task
  • Good team player
  • Self-motivated, with the ability to be proactive and work independently
  • Time management skills
  • Good communication skills with the ability to engage and communicate effectively with a wide range of audiences
  • Flexible and willing to learn

Experience

Essential
The successful candidate will be educated to a degree level and have at least 6 months experience working in a team supporting role in an office or customer service environment.

Desirable
Experience of working in a membership organisation

Interviews are available immediately for a confident, energetic individual so please apply today!

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Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.