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Membership Assistant (6 month FTC)

JN -082018-131436_1535724022
£25000 - £26000 per annum

Managing this Role

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Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

Membership Assistant (6 month FTC)

We are working with an established environmental membership association dedicated to fostering the science of ecology. With over 6,400 members around the world and they bring people together across regional, national and global scales to advance ecological science. They are now looking to hire a Membership Assistant for a period of 6 months, to provide front line support to all members and the wider organisation.

What would my responsibilities be?

  • Process membership applications and payments
  • Answer membership queries
  • Ensure that member records and data protection preferences are kept up to date on the membership database
  • Produce membership and financial reports from the database as required
  • Take minutes at the Membership Services Committee meeting and notes for other membership-related meetings
  • Coordinate member mailings including annual renewals and relevant reminders
  • Seek to improve the efficiency of membership processes
  • Work with the Membership Manager to deliver retention and acquisition initiatives
  • Support the Membership Manager in providing excellent customer service to members and prospective members
  • Assist the Society Programmes Team in preparation for and attendance at the Society's Annual Meetings
  • Assist the Membership Manager in the delivery of membership social media messaging
  • Develop, distribute and evaluate the monthly eBulletin
  • Support the wider activities of the Society Programmes Team

What do I need to be successful in this role?

Interpersonal and Communication Skills

  • Excellent customer service skills and attention to detail
  • Very good organisational skills, with the ability to multi task
  • Good team player
  • Self-motivated, with the ability to be proactive and work independently
  • Time management skills
  • Good communication skills with the ability to engage and communicate effectively with a wide range of audiences
  • Flexible and willing to learn

Experience

Essential
The successful candidate will be educated to a degree level and have at least 6 months experience working in a team supporting role in an office or customer service environment.

Desirable
Experience of working in a membership organisation

Interviews are available immediately for a confident, energetic individual so please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership Executive

Membership Executive £23K Monthly bonus - West End

Do you want to work on behalf of creatives and within a bustling NFP in central London?

Do you have a marketing background but want more client interaction and problem solving in your next role?

Working closely with the organisations management team you will be seeking a high profile and varied role that allows you to be inquisitive, manage a diverse workload and also build relationships with Marketing professionals from all backgrounds. The team is growing rapidly and you will be a self-starter who enjoys delivering solutions and shaping member experiences. Naturally confident you will have an understanding of how to add value to marketers' business and will be working to help the current membership base be aware of the benefits and services offered by our team as well as helping engage with new members.

What will you be responsible for?

Working with the Management team to deliver new member targets as well as providing truly consultative support to your members. Taking part in and promoting member events as well as maintain the CRM that drives all comms and engagement. You will be a conduit for members to the organisation and build strong relationships that allow you to offer great advice and generate ideas that will shape a fantastic service for your members.

What do you need for this role?

You will have at least 12 months experience of working within a marketing environment. Experience of communicating with stakeholders face to face, via the phone as well as producing strong written messages is fundamental to this role. A strong work ethic and someone who genuinely enjoys working in a fast paced team you will be focused, driven and keen to really make the role your own.

If you are a passionate marketing professional who wants to try a new role but maintain your links to the creative world please contact us today for an informal conversation.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.