Corporate Engagement Manager

FRLCE2018_1527846570
£45000 - £60000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

We are looking for an experienced Corporate Engagement Consultant to lead corporate communications and engagement function for a 12-month contract.

You will drive our industry engagement programmes collaboratively across three separate business units and provide insight that will improve branding, customer service, and product offerings. You will be a natural leader who is both visionary and practical - someone who can think strategically about what, when and how we communicate, making the best use of new techniques and technology while also managing the day-to-day challenges associated with running engagement programmes in a complex organisation. We are looking for someone with a wide range of skills, from excellent stakeholder management to understanding of marketing concepts and technologies, as well as the ability to be a senior leader in a rapidly growing organisation.

The successful candidate will oversee a small but busy team and other internal resources responsible for engaging key audiences including an extensive network of energy businesses, using a range of channels including account management, digital, events and print material. You will be responsible for generating corporate engagement strategy for 2019 and will work closely with colleagues across the organisation to lead on engagement planning and delivery and provide an internal briefing for our board and senior colleagues.

This is a temporary contract role for a period of 12 months to cover maternity leave.

What will you do?

  • Develop and lead multi-channel communications and engagement strategy that helps to tell our story and support industry transformation;
  • Design and manage multi-channel marketing and branding approaches that are driven by the goals of our engagement strategy, including the look and feel of our corporate website and social media sites;
  • Manage and deliver several cross-cutting engagement programmes as agreed by business units;
  • Manage and further develop our Account Management approach to customer engagement and mentor junior account managers;
  • Manage the delivery of our annual Customer Satisfaction Surveying programme for two businesses;
  • Design and deliver key corporate events that support our engagement strategy;
  • Manage a small team and overview some work of other internal resources, empowering our staff to shape organisational decisions, taking a co-design approach to communications;
  • Work with internal Business Managers to define and drive delivery of key messages to our stakeholders, ensuring alignment of brand messaging;
  • Be actively involved in several company projects, some customer facing and others internal;
  • Use a range of tools including developing digital channels and content, designing and facilitating a programme of events;
  • Determine where to focus spend and team time for greatest return on investment across a range of activities and marketing channels; and
  • Recruit, retain, develop and motivate a diverse and talented marketing team, and develop team structure over time.

What skills will you need to make the most of this role?

  • Ability to develop a Multi-Channel Customer Engagement strategic plan whilst driving implementation of the operational initiatives;
  • Demonstrable experience of running and evaluating Multichannel/Digital marketing campaigns; Understanding of digital and multichannel trends.
  • A strong interest in and willingness to keep up to date with new, rapidly changing digital support;
  • Proven ability to develop strategic communication and engagement strategy across multiple channels and approaches, and experience in developing an organisation's narrative;
  • Ability to confidently apply and lead co-design approaches to engaging people, including through events;
  • Excellent project management skills and communication skills;
  • IT literate with competent skills in MS Word, Excel, PowerPoint and Outlook as a minimum, and preferably an understanding of Customer Relationship Management Systems (CRM);
  • A high degree of professionalism and personal integrity;
  • Attention to detail and desire to deliver a quality service;
  • Strong organisational skills including the ability to manage and prioritize workload;
  • University degree, preferably a master's degree or equivalent working experience;

What will make you stand out from the crowd?

  • Some working experience in energy, with a solid background in Marketing;
  • People management experience is desirable;
  • Self-motivated, willing to roll-sleeves up.
  • Good interpersonal skills.
  • Able to act and behave with confidence and gravitas;
  • Good written and oral communication skills.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.