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Head of Membership

FRLUKP2018_1526481784
£45000 - £60000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

Head of Membership


The Head of Membership is responsible for activities and projects to expand and retain the
membership. They work to develop an outstanding membership service and are responsible
for developing outreach, events, campaigns and activities for members at a central, regional
and local level. They monitor and onboard members and work to provide support to potential
and current members, maximising their contribution and loyalty.

Key responsibilities:
1. Develop and manage projects and activities to significantly expand the membership including
coordinating campaigns and events to increase engagement activities
2. Develop and manage systems of membership management to effectively register, monitor
and communicate with members including the distribution of membership information and
updates
3. Develop a volunteers strategy to mobilise the membership through activities and actions
organised at a central, regional and local level both digitally and offline

Wider responsibilities:
1. Develop an integrated plan with goals and action plans for members
2. Provide analysis of the membership and up to date reports into activities
3. Write material and information and work with the marketing team to develop membership
campaigns to increase membership, oversee internal communications to members, including
newsletters, emails, events and awareness campaigns
4. Develop mechanisms for providing excellent support and information to members
5. Identify, recruit and track members and their activities
6. Oversee volunteer actions and activities and convert members into active volunteers
7. Create and distribute membership marketing materials, surveys, face sheets, welcome
packs, letters, emails and other information
8. Manage meetings and events for members at a regional and local level
9. Identify members and volunteers at all levels
10. Set up a process to incentivise and reward volunteering and active membership
11. Act as the day to day contact for members and their queries
12. Administration for the membership scheme
13. Renewal and subscription systems
14. Identify, recruit and manage volunteers through lead point contact volunteers
15. Lead members events and a programme of activities for members
16. Support outreach activities to the general public and ensure the effective management of
data and information relating to volunteers and activities
17. Outreach for specific communities and create engagement plans to encourage and drive
membership
18. Provide systems and resources that can train and support members and volunteers

This is a new and exciting role for a political research organisation for whom diversity and inclusion is key! if you are passionate about changing the political climate and want to work with some brilliant and passionate individuals please contact Francesca Lord @ Hunter Merrifield for an informal chat!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Internal Communications & Engagement Manager (18 months FTC)

Central London,

circa £48k

18 months FTC

We have an exciting opportunity as an Internal Communications and Engagement Manager, working for a renowned organisation at the heart of public policy for London. This is a unique opportunity to effect a tangible change for a dynamic and diverse workforce. In this key corporate role, you will help develop and implement an employee engagement strategy to support the leadership team in shaping the culture of this organisation. You will also oversee all internal communications making sure staff are engaged and informed, and that their voice helps to inform decision making and organisational change.

The ideal candidate will have significant experience in internal communications or staff engagement role, and a proven track record of managing varied online and offline channels, in a similarly high-profile role.

What will my responsibilities be?

  1. Develop and implement an internal communications strategy, utilising the full range of communication channels including print, electronic, video, and face-to-face.
  2. Provide overall editorial control and sign-off of all internal communications materials, taking into consideration political and media sensitivities within and outside the organisation.
  3. Advise senior managers, internal clients and stakeholders on communication and staff engagement related issues, plans and programmes
  4. Oversee the development and delivery of processes, interventions, and systems to support employee engagement, delivering employee engagement surveys, analysis and action planning.
  5. Line manage the Internal Communications Officer, supervising work and providing ongoing guidance and support
  6. Work with the Chief Officer and Directors to coordinate leadership communication and staff engagement including Mayoral announcements, briefings, corporate cascade messages, and Senior Management Team meetings.
  7. Support communicators from across the organisation, to work collaboratively and deliver corporate programmes.

This involves:

  • Chairing regular meetings and developing joint work programmes
  • Composing key messages and formal updates, coordinating input from all group members on campaigns, and reporting back on progress made.
  1. Monitor and evaluate the effectiveness of internal communications, feeding back guidance into the wider HR&OD team and SMT.
  2. Provide specific communication initiatives to facilitate change programmes for the Authority's approach for example accommodation strategy, digital transformation, and leadership communication.

What do I need to be successful in this role?

  1. A proven track record of managing and delivering internal communications gained through significant experience in a comparable role in a high profile organisation.
  2. Significant experience in a staff engagement role, implementing programmes and facilitating cultural change
  3. Excellent oral and written communication skills, including the ability to use a variety of media to produce attractive and engaging communications.
  4. Judgement and confidence in communicating messages to varied audiences, media, and political awareness.
  5. Knowledge of content management systems and intranet best practice.

If you have experience facilitating company-wide culture change and are looking for an opportunity to use your skills to create positive change, get in touch today.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.