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Head of Membership

FRLUKP2018_1526481784
£45000 - £60000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

Head of Membership


The Head of Membership is responsible for activities and projects to expand and retain the
membership. They work to develop an outstanding membership service and are responsible
for developing outreach, events, campaigns and activities for members at a central, regional
and local level. They monitor and onboard members and work to provide support to potential
and current members, maximising their contribution and loyalty.

Key responsibilities:
1. Develop and manage projects and activities to significantly expand the membership including
coordinating campaigns and events to increase engagement activities
2. Develop and manage systems of membership management to effectively register, monitor
and communicate with members including the distribution of membership information and
updates
3. Develop a volunteers strategy to mobilise the membership through activities and actions
organised at a central, regional and local level both digitally and offline

Wider responsibilities:
1. Develop an integrated plan with goals and action plans for members
2. Provide analysis of the membership and up to date reports into activities
3. Write material and information and work with the marketing team to develop membership
campaigns to increase membership, oversee internal communications to members, including
newsletters, emails, events and awareness campaigns
4. Develop mechanisms for providing excellent support and information to members
5. Identify, recruit and track members and their activities
6. Oversee volunteer actions and activities and convert members into active volunteers
7. Create and distribute membership marketing materials, surveys, face sheets, welcome
packs, letters, emails and other information
8. Manage meetings and events for members at a regional and local level
9. Identify members and volunteers at all levels
10. Set up a process to incentivise and reward volunteering and active membership
11. Act as the day to day contact for members and their queries
12. Administration for the membership scheme
13. Renewal and subscription systems
14. Identify, recruit and manage volunteers through lead point contact volunteers
15. Lead members events and a programme of activities for members
16. Support outreach activities to the general public and ensure the effective management of
data and information relating to volunteers and activities
17. Outreach for specific communities and create engagement plans to encourage and drive
membership
18. Provide systems and resources that can train and support members and volunteers

This is a new and exciting role for a political research organisation for whom diversity and inclusion is key! if you are passionate about changing the political climate and want to work with some brilliant and passionate individuals please contact Francesca Lord @ Hunter Merrifield for an informal chat!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Head of Membership Service

We are very excited to be working with one of the UK's leading chartered bodies. With more than 40 years supporting its members, they are responsible for providing best practice in this industry and work closely with policy makers.

This is a new role within the membership department responsible for delivering consistently high levels of customer service and support for our range of volunteer membership groupings within the organisation. The role will focus on implementing operational change using our new CRM system to deliver measurable improvements, particularly focusing on driving engagement as well as membership growth. The role will also manage and support the regions with the aim of improving member engagement specifically within the regions and recognising volunteer effort.

What will I be responsible for as part of this role?

Society and Groups

Responsible for the strategic development of Special Interest Groups and Societies and for delivering measureable improvements to the regular activities and events of the Groups and Societies as well as contributing to the conversion of non members into Membership/society membership.
Identify opportunities and new initiatives to maximise membership growth and engagement. Prioritising development opportunities and initiatives where appropriate for implementation. Working alongside the membership development manager to coordinate opportunities within the team.
Regions, Chapters & Networks

Manage the regional grant process on an annual basis. Working with the Treasurer and Director of Membership to confirm final grant allocation to UK and International regions.
Attend regional committee meetings during the year to maintain good relationships with regional committees in the UK and Internationally.
Produce and analyse regional statistics for presentation.
General

Line Management of Membership Services Cooridnator. Overseeing the day to day work. coaching, training and conducting appraisals.
Work with the Director of Membership to compile the annual budget for the membership department forecasting income and expenditure particularly forecasting membership growth.
Provide general administrative assistance to the Membership Department with tasks which may include:
Reminding members to pay their annual subscription fees
Updating the database
Processing applications
Responding to emails
Collating literature for use at events
Undertake any other duties as requested by the Director of Membership.
This role may involve travel across the UK or internationally and work outside of standard office hours in order to attend events and committee meetings.

What key skills and experience will I need to ensure that I succeed?

Essential:

Educated to degree level
Experience of implementing operational change to deliver measurable improvements ideally within a membership body.
Experience of working in an international membership organisation
Awareness of the Engineering Council or another professional registration body

Desirable:

Experience of working in a customer focused environment, dealing promptly and effectively with inquiries with tact and diplomacy
Excellent communication skills, both verbal and written skills.
Experience in delivering presentations at committee meetings and/or at events to promote membership.
Good working knowledge of PC software, Microsoft Office, Salesforce CRM.
Experience of working with committees and volunteer members.
Ability to work to tight deadlines with good personal organisation and time management skills.
For an informal conversation please contact Francesca Lord @ Hunter Merrifield on 0207 759 7929

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.