Customer Support Officer - Membership

JN -052018-127507_1572868623
£22000 - £24000 per annum

Managing this Role

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Francesca Lord

Client Development Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield.

Customer Support Advisors - Contact Centre - City Based - £22 - 24K DOE

We are delighted to be working with an internationally renowned professional body to hire four new Customer Support Advisors. The successful candidates will be the first point of resolution for all customer-related enquiries, providing customers with advice and guidance. This is an excellent opportunity to build experience and join an established organisation who offer development and support of their staff.

What will my responsibilities be?

  • To contribute to the achievement of specified objectives and service level targets relating to the work the Customer Services Division, and in particular the Customer Support team.
  • To respond to all enquiries from customers up to the first level resolution and refer any second resolution calls to other parts of the Division or other sections across the organisation as appropriate.
  • To contribute to the provision of excellent service to internal and external customers by ensuring the prompt, efficient and accurate handling of all enquiries.
  • To make necessary amendments to the database accurately and securely and within agreed Service Level targets.
  • To identify areas of work that can be streamlined and developed.

What do I need to be successful in this post?

  • Call centre experience
  • Administration experience
  • Use of databases
  • Use of Microsoft packages Word and Excel
  • Strong customer focus both internal and external
  • Ability to organise with attention to detail
  • Ability to work on own initiative and as part of a team
  • Ability to meet deadlines

If you have a passion for customer service and want to grow with the support of a fantastic employer, please get in touch today. Interviews are taking place w/c 11th November and appointments will be made w/c 18th November.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.