Customer Support Co-ordinator - Membership

JN122019143866_1575319404
£30000 - £32700 per annum

Managing this Role

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Francesca Lord

Client Development Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield.

Customer Support Co-ordinator - £32,700pa Benefits

12mth FTC - January start - City Based.

Hunter Merrifield are working with one of the most dynamic and innovative membership bodies with a global reach to appoint an exciting role within their Membership team starting in January. Recently winning NFP employer of the year in recognition of their fantastic culture and people orientated organisation, their newest hire will have an integral part to play in the delivery of exceptional customer service and the continued excellence of the internal learning and development for their large and fluid membership facing team.

What will this role offer you?

This role has a lot of responsibility and if you are from a call centre / customer services training, coaching or quality assurance background, it will offer an exciting chance to progress and develop. You will be responsible for providing effective training and coaching to new and existing staff across the customer facing teams to instil excellence in customer service. You will also be working with the membership team to ensure that all regulatory, compliance and operational aspects of work are clearly understood and adhered to. Highly organised and efficient you will be confident undertaking regular audits to ensure the quality of work and that any training needs and performance gaps are identified and addressed. Working closely with individuals and teams you will deliver effective and constructive feedback, create personal development plans and provide ongoing coaching and support in both 121 and group training.

This new role will allow you to work closely with the management team and help them make decisions around opportunities for improvement. You will also make sure that the teams that you are coaching have access to the best levels of support and resources to allow them to deliver exceptional membership services.

Who are you?

You will be an excellent communicator with the ability to motivate teams and individuals. Passionate about sharing and developing new ideas you will be able to demonstrate a strong sense of Customer centricity and take pride in this with both internal and external audiences. Highly organised, focused, and able to use data and analysis to drive decision making and strategy, you will enjoy responsibility and ownership of key tasks. Communication and the ability to share information with a good understanding of audience is crucial. To enjoy this role and make the most of the opportunities available you will have an upbeat and positive approach, be committed to seeing a task through and maintain a flexible yet professional approach to tasks, colleagues and customers.

Previous roles that you may have undertaken may be Membership Services, Quality Assurance, Learning and Development, Customer Service coach, Training or Education.

This exciting role will drive our clients customer services training strategy in 2020 and there is a very real opportunity for the FTC to become something more!

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.