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Customer / Membership Support Advisor

£22000 - £24000 per annum

Membership & Customer Services Officer

Our client is obsessed with Customer Service and have a fantastic team who work incredibly hard to provide their customers with the best possible experience. We are now looking for a Customer Support Advisor to join their team to support and guide their customers throughout their journey.

What exactly will you be doing?

You'll be the second point of resolution for all inbound queries from students, members, training providers and employers, and will be confident offering them friendly and professional advice at all times. You'll be assessing student's and member's applications against specific criteria set. It would be great if you could also proactively suggest improvements to their processes to ensure we work in an effective and efficient manner. Through your role you'll be working as part of a fun loving collaborative team and getting to know the other people working there.


What experience would it be good to have?

Customer service, customer service, customer service! As the team compose a lot of emails, your attention to detail and grammatical and spelling knowledge should be top notch.

What can they offer you in return?

This client has an outstanding reputation and have been named as one of the top 100 Sunday Times best non for profit organisations to work for 2019! They have also received awards such as 'Employer Newcomer of the Year' award by the City of London's 'The Brokerage' . They are committed to being an inclusive and welcoming place to work. The team have a pretty good medical cover (includes things like dental and optical expenses), fresh fruit and generous company pension contributions. They have a reputation for advocating equality in the workplace, and have signed up to the employers network for equality and inclusion.

Happy to talk flexible working so please contact us today to find out more!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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