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Membership Services Representative

JN072018130306_1532355779
£24000 - £26000 per annum

Managing this Role

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Francesca Lord

Client Development Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield.

Membership Services Representative, City, £24 - 26K

Our client is a small but friendly membership body based in the creative heart of the City is seeking its newest team member. The team are passionate about supporting, protecting and representing a loyal membership base of over 12,000 professionals and work towards helping them enjoy a great professional and working life.

The small and highly experienced Membership team are looking for a new colleague who wants to take responsibility for engaging and working closely with members on a day to day basis. The successful candidate will help develop a strategy for a great customer service which welcomes, supports and advises members via a range of communication channels and by providing swift and efficient responses to queries. By having quality conversations with potential members, you will be able to contribute to the growth of our member base.

Whether you are an experienced Member Services Co-ordinator or looking to start your journey in Membership you will be a strong influencer, enjoy engaging people on the phone, face to face and over email as well as confident to share and try new ideas.

What experience will you need to fully enjoy this role?

  • Experience of working in a KPI focused member or customer service team with a high level of member interaction by phone, email and post.
  • Experience of working with a CRM system.
  • Outbound call campaigns experience using scripts to convert leads to customers.
  • Administration experience, specifically sales support and data entry, preferably within a membership organisation.
  • Financial administration, experience with the Direct Debit process would be useful.

What skills and abilities will you need to succeed?

  • Excellent up to date computer skills, including Microsoft Office packages, database or CRM systems and internet based services.
  • Proficient in Word and Excel i.e. able to segment and manipulate data, mail merges and work with templates.
  • A confident telephone manner able to deliver outbound call campaigns in a professional way.
  • Strong communications skills both written and oral with high levels of accuracy and numeracy.
  • Able to time-manage and prioritise to ensure timely response to member queries.

What knowledge will you need to bring to the office?

  • Good understanding of what good customer experiences look and sound like.
  • Knowledge of professional membership or other membership structure desirable.
  • Good understanding of Data Protection principles.
  • Experience working with Microsoft Dynamics CRM would be desirable.

If you can picture yourself working with a free thinking and supportive team in modern offices in the EC postcode with fab food and architecture for your out of the office hours please contact the team today for an informal conversation about the role. If you already know this is for you... apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Senior Board and Committee Officer (6 months)

Central London

£167p/d

6 months

Hunter Merrifield is delighted to be o be working with a leading government agency to hire a Senior Board and Committee for a period of 6 months. The successful candidate will provide high quality clerking and governance support for various boards and key decision-making bodies and committees. For this role, we require someone with proven experience managing formal board/committee meetings and be able to apply relevant legislation and governance best practice.

What will my key responsibilities be?

  1. To provide clerking and governance support to a number of boards and other Authority bodies as necessary, to undertake scheduling of meetings, preparation of reports and agendas, drafting of accurate records of meetings in accordance with the Directorate's policies and procedures.
  2. To provide appropriate and timely procedural and business management advice to the chairs and members of the relevant bodies and senior officers and ensure appropriate and effective management of business and continuous improvement in meeting-related activities, ensuring that all relevant people are properly briefed on key issues in advance of meetings, that early warning of issues is provided in a timely and effective manner and to initiate, co-ordinate and monitor action taken to implement decisions of and other bodies.
  3. To develop and maintain effective working relationships with appointed members as necessary in relation to bodies to which support is provided, officers within the Authority's Secretariat
  4. Contribute to the development, implementation and management of the Authority's governance framework

What do I need to be successful in this post?

  1. Proven track record of success in managing formal Board and/or Committee meetings;
  2. Evidence of ability to interpret and apply relevant legislation and governance best practice; and
  3. Broad understanding of key policy and political issues affecting London and the governance structures of London.

If you are an experienced and dedicated Governance and Committee specialist we'd love to hear from you, so please apply within.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.