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Membership Engagement & Development Manager

FRLLEON_1532968430
£45000 - £52000 per annum

Managing this Role

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Francesca Lord

Business Manager 0207 759 7929

Francesca has more than 15 years' experience working within recruitment and has spent the last 10 building a successful London-based business focussing on third sector, NFP and membership. A keen interest in politics and public policy at degree level has allowed Francesca to build an extensive network of membership, engagement and policy professionals which led to the creation of Hunter Merrifield. Francesca leads a team of dedicated, candidate and client focussed individuals who are passionate about delivering an exceptional service to their contacts whilst helping membership and policy professionals develop their careers and skills. Hoping to make a difference and deliver a unique and highly effective recruitment service.

Membership Manager - Development & Engagement

Heart of City

£45K - £52K

We are very excited to be working with one of the most impressive membership bodies for the UK financial markets. With more than 35 years experience of providing advocacy, policy, regulatory advice and best practice, this is a completely member driven organisation.

This is a full time role which would be a strategic and rewarding career move for an experienced business development / client relationship individual with an interest in private equity and venture capital. You will be based in London with the expectation of the ability to travel within the UK as required.

What will I enjoy as part of this role?

Your primary responsibilities will be to track and monitor engagement with members, to identify where there are opportunities and needs, to increase engagement with specific members, to devise and execute engagement plans, and to manage a regional engagement plan.

Regional engagement is key to ensuring an inclusive platform and you will be helping the Head of Membership Services to devise and execute a plan to ensure that members are fully aware of regional activities, and executing a plan to support organisations with similar aims nationwide. Strong commercial awareness is required as your engagement will have a commercial impact. You will enjoy playing a pivotal role and on a day-to-day basis you will need to work with the Membership, Commercial, Marketing, Events, and Training teams and with senior internal and external professionals. You will also have line management responsibility for a Membership Engagement Executive and Membership Data Administrator.

What key skills and experience will I need to ensure that I succeed?

  • Strong private equity/venture capital knowledge is preferable. Experience of working with firms within the industry, or with other large financial or professional services firms would be beneficial;
  • A proven sales, business development or commercial relationship management track record is essential;
  • Excellent writing and presentation skills, with the ability to present ideas and concepts to a broad set of audiences;
  • Strong Word, Excel and PowerPoint skills are essential;
  • Strong relationship building skills;
  • A positive "can-do" attitude;
  • Polite, persuasive and professional communication skills are essential;
  • Collaborative and consultative approach, strong work ethic;
  • Proficiency in the use of CRM, in particular Microsoft Dynamics.

We are open to background however and a proven ability to develop commercial opportunities within the professional services market!

For an informal conversation please contact Francesca Lord @ Hunter Merrifield on 0207 759 7929

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.


This job has now been filled but you may be interested in:

 

Membership Renewals Co-ordinator

Our client is a dynamic, fluid professional membership body with a commercial, fast paced environment based in the City of London. We are working with them at an exciting period of growth to hire the latest addition for its Membership and Operations team. Playing a crucial role in the delivery of the subscribers and members renewal cycle, you will hold responsibility for delivering excellent customer service and improve retention / renewal rates. You will communicate and suggest improvements to the renewal cycle and deliver regular reporting analyses which will produce emerging trends and insight that you and the team will use to make decisions around the renewals process. You will have the opportunity to engage with Customer Operations as well as Finance with the monthly, quarterly and yearly forecasts as well as tracking income and expenditure budgets.

How will I do this?

* Deliver renewal notifications and reminders, as part of the wider communications
plan that encourages retention and engagement across all membership types.
* To be responsible from a customer perspective for the effective and efficient collection of
fees via Direct Debits, working with Finance to deliver the end-to-end process.
* To manage the bulk lapsing process for all renewal groups, including the monitoring and
reporting of lapsing trends so as to pre-empt and forecast potential retention issues.
* To contribute towards the identification and implementation of renewal strategies in order to
improve retention rates.
* To be responsible for the processing of any Customer Operations purchase orders and
financial adjustments, including tracking and raising any identified issues to relevant
stakeholders.
* To undertake comprehensive data quality checks to ensure the data retrieved is accurate
and relevant prior to information being sent out to the renewal groups, reporting any
anomalies to the relevant stakeholders and working to rectify any issues.
* To manage the third party suppliers for the renewal communications to ensure that the
* To proactively communicate and report on the payment, renewal and lapsing trends of
segmented audience groups, so as to assist in the planning, creation and implementation of
promotional campaigns.
* Report trends and forecasts to the finance team to help with the budget and reforecasting.
Customer centricity
* To develop friendly, positive and supportive relationships with external and internal
customers, and to provide them with excellent service.
* To actively learn from customer feedback, comments and suggestions, including complaints,
to review and improve existing processes, and by doing so to anticipate other
customers' needs. To communicate this knowledge to relevant colleagues and where
relevant take ownership for implementation.

What can we offer you?

Generous annual leave entitlements, in addition to statutory bank holidays and two discretionary days over Christmas
Group Personal Pension Scheme with an employer contribution up to a maximum of 10.15%
Enhanced maternity, paternity and shared parental pay
Interest-free season ticket loan (upon completion of probationary period)
Plus many more attractive benefits

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.