Business Operations Manager

BOM/VCS_1652346489
Up to £19 per hour

Managing this Role

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Nadine Abrahams

Account Manager 0207 759 7929

Nadine has worked with the team for over eight years. She is the team's administration support as well as an account manager for a leading client account. She prides herself on helping the team attract the best talent for their clients while ensuring all compliance checks are correct and up to date. 

In her spare time she enjoys reading and has a passion for supporting charities that focus on homelessness. 

Operations Manager

Pay - £19.23ph

Duration - 4 weeks

Hours - 35 per week

Location - SE

Our client is a membership body based in central London. They are looking for an experienced Operations Manager, to manage and improve the effectiveness of all business operations, processes, and systems and ensure compliance and best practice.

What will you be doing?

  • Manage the performance and workload of teams, ensuring effective processes and systems are in place.
  • Develop, implement and review operational policies and procedures.
  • Determine operational objectives by studying business functions.
  • Ensure measures are in place to respond to operational issues, to minimise customer inconvenience and improve/maintain standards.
  • Create a detailed business analysis, outlining problems, opportunities and solutions.
  • Review and improve workflows so that all teams can collaborate effectively.
  • Construct workflow charts and diagrams, assessing system capabilities and writing business rules and requirements.
  • Improve systems by studying current practices and designing modifications.
  • Collect and analyse data to help maximise productivity.
  • Carry out ad-hoc analysis and present the results in clear manner.
  • Recommend controls by identifying problems and writing improved procedures.
  • Take part in regular meetings with the management team.
  • Support the Operations Director in investigations, meetings (individual and teams), appraisals, training and recruitment.
  • Promote a company culture that encourages top performance and high morale.
  • Monitor progress by tracking activity, resolving problems, publishing progress reports and recommending actions.
  • Coordinate, manage and deliver effective operations support across the business and initiate and manage change successfully.
  • Identify, in conjunction with other managers, training and development requirements across the business.

What do you need?

  • Qualifications/Certificates in secondary education
  • Advanced IT skills in Microsoft
  • Experience in similar role or business operations, administration and support
  • Leadership and management experience
  • Experience in leading projects and knowledge of project management tools
  • Proficient with databases, able to analyse data and draw insights from business analytics
  • Experience of Microsoft Office software in particular Excel to an advanced level
  • Communication - Demonstrate high standards of verbal and written communication
  • Ability to prioritise and use initiative
  • Knowledge of HR policies and procedures

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.