Admissions and Referrals Administrator

ARA/VS_1641981995
£22919 - £24218 per annum

Managing this Role

image

Nadine Abrahams

Account Manager 0207 759 7929

Nadine has worked with the team for over eight years. She is the team's administration support as well as an account manager for a leading client account. She prides herself on helping the team attract the best talent for their clients while ensuring all compliance checks are correct and up to date. 

In her spare time she enjoys reading and has a passion for supporting charities that focus on homelessness. 

Admissions and Referrals Administrator

Salary - £22919 to £242184

Type - Temporary

Duration - 3-4 months

Work pattern - Office based role with the option of working full time or part time (3/4 days a week)

Hours - 8-4 or 9-5 or 10-6

Start - ASAP

Location - SW London

*please note due to the nature of the organisation:

  • You will be expected to take a lateral flow test everyday before work and PCR once a week.
  • The successful temporary candidate can apply for the permanent post, but will be expected to be fully vaccinated by April 2022.

An interim position has become available within a well respected Hospice based in South London. Our client is looking for an experienced and professional Administrator to take on the following tasks:

  • To be the first point of contact for all queries from patients; their carers and health and social care professionals
  • Provide excellent administrative support for referral (internal and external), admission and discharge processes
  • To ensure patients, their friends and families are allocated to the right service, with the right professional, at the right time
  • To provide administrative support to Patient Services Staff when required
  • Assist patients /clients during incidental contacts
  • Provide non-clinical advice, information to patients/clients/relatives/other stakeholders
  • Participates in audits and research
  • Collates information pertaining to surveys or outcome measures as required
  • Coordinate and amend clinic appointments where necessary, including identification and booking of key resources such as staff, rooms and transport
  • Plan and organise straightforward activities such as allocation of patients to caseloads in the Electronic Health Record
  • Understands where admin resources are most likely to be of benefit and proactively considers issues related to cover, informing manager accordingly

What the client is looking for:

  • Communicates tactfully with patient and staff about referrals or appointments, deals with enquiries where there may be barriers to understanding.
  • Contact with anxious patients and relatives, where there may be cultural or language difficulties
  • Communicate administrative information to staff from other departments, and external contacts
  • Maintains working relationships with colleagues and other stakeholders
  • Demonstrates compassion for the those using our services, including all stakeholders
  • Actively promotes the range of services available to all those who need them
  • Ability to perform a range of work procedures and practices, including the use of an electronic health record system
  • Knowledge of routine administrative procedures and moderate level of IT literacy, including the use of Word, Excel and other Microsoft packages
  • Resolve issues relating to schedule or calendar conflicts
  • Able to identify trends/patterns in referrals, admissions and enquiries and report accordingly
  • Ability to prioritise own workload with minimal assistance from supervisor/manager

Hunter Merrifield, trading name of Huntress Search Ltd, acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.