3 x Member Services Advisor (Doncaster based)

JN -102018-133041_1540203249
£16 - £17 per hour

Managing this Role


Alexandra Kambanella

Senior Consultant, Membership 0207 759 7929

Alexandra, Hunter Merrifield’s senior interim specialist, has been successfully placing high calibre candidates into Membership, Digital Engagement and Policy roles for more than 3 years. Her in-depth knowledge of the membership space enables her to effectively place Senior Programme Managers and Digital Engagement experts into forward-thinking community-driven organisations. She holds a BA Hons in History, following which, she interned for a leading intergovernmental organisation and developed a keen interest in how public affairs and research drive social change.

We are delighted to be working with the National Education Union, as they have 3 vacancies for the post of the AdviceLine adviser in their Doncaster Office for 3 months in the first instance

What will my responsibilities be?

The posts are to provide cover during a transitional period in which the AdviceLine will be advising new categories of member. This is an office based role and duties will include responding to inquiries from members; offering initial advice; and identifying and referring appropriately for casework support, on a wide range of issues relating to teachers' employment including members' salaries, maternity/paternity rights, pensions, and working conditions.

What do I need to be successful in this post?

The ideal candidates will possess excellent communication skills, both written and oral and will have the experience and ability to advise by telephone and email. They'll also have an understanding of the needs of a democratic membership organisation, be flexible and to work as part of a team as well as independently exercising their own initiative, to deal confidently with Union members and to respect confidentiality, will all be key.

Applicants must be able to demonstrate multi-tasking skills and be highly organised in order to handle the daily work-load that comprises of but is not limited to, call-handling, email responses, self-development work, and research. Attention to detail, a high level of accuracy, excellent listening skills and the ability quickly understand our members issue and provide accurate and relevant advice are also essential skills as is the ability the clearly input and update information on our various databases/IT systems.

The Adviceline Office hours are 9am to 7pm operating on a rota basis to cover full opening hours.

If you feel you have the relevant skills and experience, please apply today!

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Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.