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Head of Membership

  • Up to £41239 per annum

London, 12 month FTC £41,293

We are delighted to be working with an innovative and dynamic Royal College.

They are looking to appoint an experienced Head of Membership for a fixed term maternity cover, to come in and hit the ground running and continuing to deliver on the department's success.

The main purpose of this role is to lead and manage the Membership Team to deliver against the strategic plan. The successful candidate will develop and manage the annual business plan to deliver membership growth, engagement and retention ensuring that revenue targets are met.

Main duties

  • Develop a membership strategy that identifies opportunities to grow and strengthen engagement. Develop an annual business plan, budget and KPIs to manage activities and monitor progress against the membership strategy
  • Lead the Membership Team to maximise retention, engagement and recruitment activities across all member categories. Motivate and develop the team, including performance management and personal/professional development
  • Utilising membership recruitment, engagement and satisfaction analysis, develop an understanding of the needs of different membership groups and profiles, develop the value propositions to meet those needs
  • Provide strategic leadership support and advice to the Membership Operations Lead and Coordinator on streamlining activities and processes, ensuring an effective and efficient member/customer experience; including membership admission ceremonies and annual subscription processes
  • Provide annual income and expenditure projections and recommendations for the annual budget setting process and monitor membership expenditure against agreed budgets
  • Ensure the membership team's processes are fully compliant with data protection and equality & diversity laws guiding and overseeing adjustments where necessary to bring them in line with College wide policies
  • Oversee the relationship with key stakeholders.
  • Attend events and exhibitions where necessary to promote membership and recruit members both in the UK and internationally.
  • Act as an advocate for membership matters within the organisation, ensuring that colleagues are aware and disposed to support the goals of the Membership Team

Education

  • Graduate or graduate calibre

What are the requirements you will have be considered for this role?

  • Experience of successful strategic and operational planning and development of membership services
  • Experience of developing and delivering successful recruitment and engagement plans
  • Experience of capturing and analysing member engagement/satisfaction information and developing customer profiles and needs
  • Experience of customer relationship management (strategy and systems) and its application
  • Experience of planning and managing budgets
  • Experience of leading and developing successful teams
  • Good knowledge of data protection laws
  • Proven track record in a demanding and self-directed role

Skills and abilities

  • Excellent communication and interpersonal skills - able to gain the confidence of people at all levels
  • Good oral, written, presentation and listening skills
  • Assimilation of complex information from a variety of sources in support of project development
  • Able to work to deadlines and deal with conflicting priorities
  • Ability to engage and motivate staff and to lead on projects
  • Commitment to developing staff
  • Ability to manage change effectively
  • IT literate
  • Understanding of web-based

If you would like to know more for an informal chat, please contact Hunter Merrifield on 0207 759 7929 or apply online.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Senior Content Editor (8 month FTC)

  • £45000 - £55000 per annum

We are very excited to be working with one of the UK's largest membership bodies, while they develop a new website and digital strategy. This specialist association is looking for a confident and experienced Content Editor who has project led a key transformation.

The successful candidate will work closely with teams across the organisation, supporting them to develop relevant and engaging content for their diverse membership. They will also be a confident writer, with an analytical approach to their work, looking to make a clear impact. This is a hands-on role, so ideal for a seasoned content editor or digital project manager

What will I be responsible for as part of this role?

  • Project manage a content audit of the current website and microsites
  • Develop, communicate and implement a plan for website content re-purposing and creation
  • Work with the College's Digital Project Manager to ensure content creation deadlines are met
  • Oversee the content publication process, working with the website system supplier and content authors across the College to add content into the Content Management System (CMS)
  • Where required, provide staff with training and coaching on how to:
  1. o Write for the web
  2. o Write consistently with the College's style and tone of voice
  3. o Personalise content for specific audience personas
  4. o Structure content to fulfill accessibility and SEO requirement

What key skills and experience will I need to ensure that I succeed?

  • Significant experience working as a Senior Online Content Editor
  • Experience in developing a content strategy and content plan
  • Experience of creating the different content types used on a website (blog post, event promotion, news item, report summary, informational content etc.)
  • Ability to write and edit for a variety of target audiences and reading ages
  • Excellent knowledge of grammar and style
  • Excellent writing and editing skills
  • Excellent attention to detail
  • Excellent communication and organisation skills
  • Good understanding of SEO principles and of accessibility (WCAG AA)
  • Able to lead, train and coach a team of content authors
  • Knowledge of Drupal 8 and/or GatherContent is an advantage

For an informal conversation please contact Alexandra Kambanella @ Hunter Merrifield on 0207 759 7929

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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