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Member Services Officer (1 Years FTC)

  • £22000 - £23000 per annum

Central London

£23,000

Member Services Officer (1 Year FTC)

We have a fantastic opportunity to support a global network representing Landscape architects and Landscape professionals. This institution is responsible for providing best practice in this industry and works closely with policymakers to shape the landscape we live in.

The successful candidates will provide administrative assistance and support to the membership and business development function, during a period of change, dealing with membership inquiries, management of data via a CRM Dynamics system and regional branches. You will provide members and registered practices with high-quality customer service which will support our members with their renewals, and subscriptions, enabling members to have a positive and engaging experience.

What would my responsibilities be?

Membership Administration

  • Processing membership and registered practices applications and renewals, credit and debit card payments, direct debit mandates, chasing lapsed members in arrears and supporting membership recruitment campaigns.
  • Responding promptly to inquiries (via email and by phone) from prospective members, existing members, colleagues and the general public within an agreed timeframe and to a good standard.
  • Routine maintenance of the membership database. Updating records as appropriate. Identifying and resolving any anomalies.

Membership data records

  • Dealing with requests for amendments to current Members details via email and telephone.
  • Manage any paper membership and registered practice records and ensure compliance with data protection legislation.

Regional branches

  • Co-ordination of Branch support making sure the branches have the most up to date and accurate records;
  • working with the branch committee to record regional activities and events & assist with communications
  • Support the coordination of the branches 12 AGMS

Digital

  • Help in the development of new digital systems
  • To assist the Membership and IT Manager in some aspects of IT as and when required.

What experience do I need to be successful in this post?

Essential:

  • Experience in handling customers/customer service experience
  • Experience in dealing with CRM Systems ideally Microsoft Dynamics
  • Excellent IT skills, with good knowledge of Microsoft packages (particularly Outlook, Word, Excel and PowerPoint), CRM experience (ideally Microsoft Dynamics) and the internet.
  • Excellent telephone manner and ability to communicate and sell effectively to a range of audiences

Desirable:

  • Experience of working in a membership organisation or with a loyalty /alumni scheme
  • Experience in handling Direct Debits
  • Previous administrative experience in a customer-facing environment

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Member Events and Engagement Manager (9-12 month FTC)

  • £39000 - £44700 per annum

Central London
£39k - £44k
9-12 month FTC

Hunter Merrifield is delighted to work with a leading academic membership body that supports a global network of higher education institutions. We are looking for results driven, highly motivated individual with proven experience devising and running a diverse range of events. The ideal candidate will come from a fast paced environment and will have previously worked within or have in-depth knowledge of the higher education sector.

This a brand new position that offers a unique opportunity to effect tangible change, shape the events function and work with a dynamic and highly engaged team.

What will my responsibilities be?

  • Developing and lead company-wide events strategy that supports the organisation's strategic priorities
  • Line Management of one events officer, drawing on additional support from the membership team when needed
  • Monitoring and reviewing external events to identify new opportunities for the organisation
  • Working with the Communications team to develop marketing strategies and collateral to publicise events to members and non-members.
  • Working with the Head of Membership and Director of Programmes to devise new income generating opportunities through events and workshops.
  • Working with the Head of Membership and Head of Communications to identify opportunities for colleagues to attend, speak, partner or sponsor at external events to raise the profile of the organisation
  • Implementing systems to manage invitations, registrations and payments.
  • Undertake thorough post-event evaluation, produce reports and make recommendations for future events.
  • Setting, communicating and maintaining project timelines and priorities.

What do I need to be successful in this role?

  • Extensive experience of devising and delivering, well planned, engaging and innovative events
  • Experience of designing new revenue generating events and new product development
  • Experience of budget setting and management.
  • Knowledge of key elements to consider when planning an event, including health and safety, insurance, VIP protocols and contracts etc.
  • Experience of using CRM systems and knowledge of the technologies available to support event management and marketing
  • Proven experience of dealing with sponsors and external partners.
  • Excellent project management, and organisational skills
  • Strong attention to detail.
  • Experience within or working with the Higher Education sector/ international development

If you have proven experience creating and running a wide range of events as well as experience within higher education, we'd love to hear from you, so please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Technical Membership Officer (12 month FTC)

  • £30000 - £32000 per annum

Central London

£30k-£32k depending on experience

12 month FTC

We are thrilled to be supporting a leading membership body that acts as the voice for the UK food and drinks industry. This is an exciting opportunity for someone with experience in the food and drinks industry, to support members with queries around regulation such as food safety and health. This role plays a key role in ensuring members are advised and supported, so this role would be ideal for someone with a service driven approach.

What would my responsibilities be?

  • Act as first point of contact for queries from members, the media and the public and, where necessary, refer these to the appropriate body or individual.
  • Analyse, summarise and disseminate technical documents in a timely and accurate manner on food issues from UK and EU regulators and institutions.
  • Draft/develop the work plan for the agreed associations in consultation with members, manage the budget and ensure the associations operate within the agreed budget
  • Provide technical support to the Associations Manager and the agreed serviced Associations, including assistance with the organisation of meetings, record taking and follow-up actions.
  • Liaise with horizontal committees, government departments, European Associations and other stakeholders and ensure that members of serviced associations are aware of relevant discussions internally and take part in the development of policy positions.

What skills/experience do I need for this role?

  • Experience in the food and drink industry
  • Responsible self-starter
  • Strong ability to manage a diverse workload and a wide range of issues
  • Good ability to sustain a range of working relationships
  • Willingness to learn & take responsibility for projects
  • Good communications skills, both verbal and written
  • Very good administrative ability-including accounting competence
  • Good ability to prioritise work, work under pressure and meet deadlines
  • IT literate
  • Good ability to analyse legislative documents

If you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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