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Technical Membership Officer (12 month FTC)

  • £30000 - £32000 per annum

Central London

£30k-£32k depending on experience

12 month FTC

We are thrilled to be supporting a leading membership body that acts as the voice for the UK food and drinks industry. This is an exciting opportunity for someone with experience in the food and drinks industry, to support members with queries around regulation such as food safety and health. This role plays a key role in ensuring members are advised and supported, so this role would be ideal for someone with a service driven approach.

What would my responsibilities be?

  • Act as first point of contact for queries from members, the media and the public and, where necessary, refer these to the appropriate body or individual.
  • Analyse, summarise and disseminate technical documents in a timely and accurate manner on food issues from UK and EU regulators and institutions.
  • Draft/develop the work plan for the agreed associations in consultation with members, manage the budget and ensure the associations operate within the agreed budget
  • Provide technical support to the Associations Manager and the agreed serviced Associations, including assistance with the organisation of meetings, record taking and follow-up actions.
  • Liaise with horizontal committees, government departments, European Associations and other stakeholders and ensure that members of serviced associations are aware of relevant discussions internally and take part in the development of policy positions.

What skills/experience do I need for this role?

  • Experience in the food and drink industry
  • Responsible self-starter
  • Strong ability to manage a diverse workload and a wide range of issues
  • Good ability to sustain a range of working relationships
  • Willingness to learn & take responsibility for projects
  • Good communications skills, both verbal and written
  • Very good administrative ability-including accounting competence
  • Good ability to prioritise work, work under pressure and meet deadlines
  • IT literate
  • Good ability to analyse legislative documents

If you have the relevant skills and experience, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Membership Administrator

  • £24000 - £25000 per annum

S/W London

£24,000-£25,000

Membership Administrator

We have two fantastic opportunities, to work with a leading Chartered body and a global network representing professional within Building and Construction Services. This Institution is responsible for providing best practice in this industry and works closely with policymakers.

These two roles will sit within the wider Membership team to support the running of the department and the growth of the Institutions membership.

What would my responsibilities be?

  • Administration using the central CRM database, Salesforce.
  • Confident telephone skills as all staff in the department are required to support incoming calls into the department as well as making outgoing calls on a regular basis.
  • Using CRM databases and contacting members/customers by email and telephone.
  • Reminding members to pay their annual subscription fees
  • Attending events to promote membership and registration
  • Monitor membership inboxes on a regular basis ensuring high levels of service are maintained
  • Process all types of membership applications, including acknowledge receipt, review and chase for additional information/payments where the application is incomplete

What experience do I need to be successful in this post?

Candidates applying should have experience of using CRM databases (preferably Salesforce) and contacting members/customers by email and telephone. Both roles require confident telephone skills as all staff in the department are required to support incoming calls into the department as well as making outgoing calls on a regular basis. The department is a busy environment so if you are someone who enjoys a busy lively office with interaction with a range of stakeholders then one of these roles may be for you.

Ideally, we are looking for individuals who have at least 1-3 years' experience in a membership environment but we will consider applications from those with less experience who can demonstrate they have the right attitude and skills to grow within the roles.

If you feel you have the right skills and experience and are looking for an opportunity to grow within a dynamic team, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Part Time Development Officer (3 months)

  • £12 - £13 per hour

Part Time Membership and Visitor Giving Officer(3 months)
SE1, London

£13p/h

We have a great opportunity for an experienced development officer from either a membership, fundraising or individual giving background with experience using the Raiser's Edge CRM to work with a fantastic museum based in North West London.

This position is a temporary cover for 3 months until it is filled permanently, so the successful candidate will be confident building relationships over the phone and face to face. In this role, you will help to grow the number and reach of Members and Visitor Supporters ensuring that all of them - onsite and online - have the opportunity to enjoy a positive relationship with the Museum.

What do would my responsibilities be?

  • Ensure accurate and timely receipt and acknowledgement of gifts, Membership requests and fulfilment, and any other communications with Members and Visitor Supporters as required, recording everything via the Raiser's Edge CRM database
  • Act as the primary point of contact between the Museum and its Members and Visitor Supporters, developing personal and sustainable professional relationships with them as a firm foundation for future growth and helping to identify Members and Visitors with the capacity and inclination to become higher level Donors, Patrons and Sponsors.
  • Provide regular reports on Membership statistics and assist in forecasting.
  • Ensure that any Members spaces are well managed and monitored, in liaison with the Visitor Experience team.

What do I need to be successful in this post?

  • Proven experience using the Raiser's Edge CRM
  • Experience supporting members and donors over the phone and face to face.
  • Strong administration experience with good attention to detail.

If you are available immediately and can commit for 3 months, please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Audience Growth Officer (3 month FTC)

Audience Growth Officer (3 month contract)
SE1, London

£127 p/d

We are seeking an experienced Online Community Manager to work with a government agency on a ground-breaking digital platform to support London's diverse community. The successful candidate will develop and manage consumer focused campaigns and acquisition plans (including digital and offline channels), in order to grow a diverse online community. The Officer will be responsible for planning and managing delivery of those activities and campaigns as well as reporting on performance.

This is an incredibly exciting opportunity to use your knowledge and experience to be part of a unique a project that enables communities to directly impact public policy. This is a temporary role for a minimum of 3 months.

What do you need?

  • Demonstrable experience of working in and audience development role, or of planning and delivering impactful marketing acquisition activity and campaigns
  • Demonstrable experience of running social media advertising
  • Demonstrable online communications experience, including proofreading and editing
  • Experience in managing agencies e.g. to create and run digital content and digital ads
  • Excellent reporting and analytical skills, with Google Analytics experience and knowledge of other tools for web analytics e.g. Data Studio
  • Experience of website content management systems and email campaign software
  • Experience of Search Engine Optimisation

What will my role entail?

  • To work on acquisition initiatives to grow the community membership, particularly targeting underrepresented member groups. This will include working to develop and deliver compelling, highly shareable campaigns and content
  • Take a rigorous approach to campaign planning and management, ensuring that objectives are clearly defined, appropriate performance management processes are in place, propositions are based on consumer behaviour and need.
  • Set up, test, run and optimise social media advertising, as needed during campaigns and for ongoing acquisition programmes, with target CPAs and in conjunction with the Marketing, and the Digital and Creative Services team.

  • Work on search engine optimisation to enhance member acquisition from organic search traffic, and track the effects of SEO efforts.
  • Make use of influencers for the purposes of member acquisition, including GLA influencers (question on whether this should sit with the new person or with Kate) and other external influencers who are able to connect with our target audiences.
  • Be results-driven, tracking every aspect of work and optimising efforts towards most effective engagement tactics and user journeys, communications and copy. Work closely with the Digital Analyst to track and enhance performance, and to provide and present end-of-project reports
  • With the Online Community & Product Manager and the Community Engagement Officer, to plan full user journeys; from initial engagement to sign-up conversion and through to active participation in content on Talk London itself. Take a proactive and collaborative approach to managing overlap in your work areas.

If you have proven experience in audience acquisition and have a data driven approach, we'd love to hear from you. Please apply today!

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Student Engagement Officer

London £30kpa Permanent

Hunter Merrifield are very excited to be working with a renowned professional body The Institute of Physics. Our client is looking to recruit a Student Engagement Officer to join their vibrant and energetic team.

The ideal candidate will be passionate, articulate and confident to deliver presentations to a room full of undergraduate students!

The main focus of this role is to engage with IOP student members with the full range of benefits and services available to them, and to support the marketing team in recruitment and retention campaigns. The role will also support the IOP's efforts to recruit and engage members on scientific apprenticeship schemes.

Responsibilities:

  • delivering value to our members
  • encouraging members to participate in IOP activities
  • development of a digital engagement strategy and plan with the Head of Membership
  • attracting, recruiting and retaining members at all stages of their career, from students, apprentices to the retired
  • development and provision of relevant member services and benefits;
  • provision of careers advice and CPD for members at university and beyond;
  • engaging with student affiliated societies.

Context

This role makes a vital contribution to developing and delivering services to the new generation of members who are currently in university or on apprenticeship schemes.

The post-holder will work to manage student engagement with the IOP by supervising student ambassadors on campus in partnership with the IOP's marketing team, liaising and managing the IOP's relationship with university student affiliated societies and continuing to develop the student engagement programme, along with working closely with the Member Development Manager on the student offer.

The role will also help to recruit and engage with scientific apprentices, by providing cross-organisational support for the marketing and delivery of a value-based offer to ensure that trainees and apprentices receive relevant careers information, and have opportunities to engage as part of the physics community. Additionally, the post-holder will support the recruitment and retention of students with the marketing team, and oversee the governance of the IOP's student activity by building relations with our university student members, and through the International team.

KNOWLEDGE, SKILLS & EXPERIENCE

The below are the skills, qualifications, membership requirements and experiences that are necessary for full and effective performance of this role.

Skills

  • Working with volunteers - the ability to develop rapport and respond to their particular needs
  • Flexibility - the ability to adapt a plan of work on an hourly, daily or weekly basis to respond changing circumstances
  • Team player - the ability to work co-operatively with others to achieve common goals
  • Influencing skills - the ability to bring others to your way of thinking diplomatically
  • Proactive - to think ahead and act to ensure the smooth completion of team/individual aims and objectives
  • Dependable - able to complete tasks to high standard and to deadline
  • Organisational skills - ability to work with minimum supervision, prioritise workload, and handle multiple tasks
  • Interpersonal skills - ability to positively communicate with others; the confidence to listen and understand
  • Decision making - the ability to take responsibility to make decisions without having to constantly seek advice from others
  • Communication skills - ability to express information clearly and effectively in written and oral form
  • Computer literate - good working knowledge of Microsoft Office
  • Attention to detail

Qualifications/Membership requirements

  • Educated to A-level standard or equivalent - essential
  • A first degree in physics (or a closely related discipline) or equivalent experience/understanding of the student experience and landscape - desirable

Experience

  • Proven experience of engaging with students/working in student outreach and/or demonstrating a good understanding of the scientific apprenticeship route
  • Experience of working in a membership organisation and/or with volunteers
  • Proven experience of managing relationships with strategic partner organisations
  • Proven ability to present information/provide public talks
  • An ability to deal tactfully with a wide range of people
  • Experience of administration and the successful management of multiple projects

COMPETENCIES

The behaviours that must be demonstrated in the job

  • Drive for results - Can be counted on to meet or exceed goals successfully
  • Managing and measuring work - Takes responsibility for tasks and decisions
    • Customer focus - Is dedicated to meeting the expectations and requirements of internal and external members/customers/partners
    • Functional/technical skills - Has the functional and technical knowledge and skills to do the job at a high level of accomplishment
    Personal learning - Picks up on the need to change personal, interpersonal, and where applicable managerial behaviour quickly

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

Temporary Member Services Officer (6-8 weeks)

  • £13 - £14 per hour

Central London

£13 - £14 per hour

6-8 weeks

We have an excellent opportunity for an experienced Membership officer to work with a dynamic fast-paced organisation based in the heart of Central London. This organisation works with their Members to help them become exemplary leaders and support their professional development. The ideal candidate will be a natural self-starter, confident managing competing priorities, with a proactive approach to their work.

What will my responsibilities be?

  • Actively manage new, renewing and exiting members
  • First point of contact for all membership related enquiries
  • Manage the collection of member data in line with GDPR requirements
  • Manage the CRM including system administration, data entry and reporting
  • Manage the direct debit process and collection of payments via PayPal and ensure the accurate recording of payments in the CRM
  • Coordinate membership mailings in conjunction with the communications team to engage current and prospective members

What do I need to be successful in this post?

  • At least 18 months experience within a membership environment
  • Experience of data management using databases and Customer Relationship Management (CRM) software
  • Excellent written and oral communication skills and able to communicate at all levels and across a range of audiences with ease
  • Knowledge and experience of managing direct debit, PayPal or other similar finance systems
  • Successfully establishes and develops relationships with individuals and groups
  • Experience in researching, analysing and classifying information so that it can be used for appropriate purposes

If you are immediately available, have the relevant skills and can commit to a minimum of 8 weeks, we'd love to apply from you so please apply within.

Huntress Search Ltd does not discriminate on the grounds of 'protected characteristics' as defined under the Equality Act and other relevant UK legislation.

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.

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